Consumer Dispute Resolution Avaliações 168

How does anyone actually get through to CDRL this company never answers any communucation, i need to recall my data before contacting the ico for their refusal to reply ?????

Do not use them!!

It's quite clear from their outcome that they side with the company even with clear evidence and proof that supports claimants.

I have had a 12 month battle with Carpet Right over flooring and carpet installed. The product was not satisfactory at all, had it replaced - the issue continued and rather than responding and resolving they started to ignore my emails and calls. They push you towards CDRL because they're aware the outcome will favour them.

I submitted pages of emails, photos, detailed timeline etc. Carpet Right responded with 4 lines - first red flag. They ignored all the evidence and simply stated "fitters are independent to us" which is a lie. They provide the fitters - the customers has no say in this matter! Even so, I had two different fitters replace the same product and the fault still occurred. I had a fitter assess my floor - no problems. All of this was in the evidence but I was awarded nothing. I requested two outcomes;

1. Financial compensation
2. A manufacturer come and review the products to assess why it keeps happening.

Both denied. Absolute joke. What's even more worrying is that contradictions within the award.

The grounds on rejecting the claim that the product is faulty is because "lack of substantive evidence". I provided photos of the issues for both carpet and flooring plus emails to Carpet Right as soon as the issue occurred for the second time. I sent images of the freyed carpet only to be told "some close ups of the carpet were submitted". What more evidence do they want?? It's on me as a consumer to prove fault in the product which I clearly did but it wasn't enough for this particular Arbitrator. He then cited that fault of a product within 6 months can be assumed that it was faulty to begin with - I highlighted this within 30 days but then goes on to say I have to prove it?! Images, emails not enough..??

What's more shocking is they reached out to Carpet Right to seek further evidence and Carpet Right ignored the request and they still sided with them?!! Also, I submitted over 40 pages of evidence, if anything was unclear then why wasn't I contacted aswell?

Made a complaint about how this has been handled as I'm not expecting appeal to be overturned but I won't hold my breath for a response.

Shocking to say the least. I empathise with anyone who has had to go through this process. Seeing all the negative reviews I'm surprised they're not held accountable or audited.

Seek legal advice outside of CDRL if you want a fair outcome.

As someone who works in a complaints department I feel it is my responsibility to make sure I cover all points the customer has raised when making a complaint. This has not been the case whilst using this service, half of my complaint wasn't even acknowledged! Stop using language that not everyone understands, it doesn't make you smart, it makes it difficult for consumers like myself to understand and in reality all you are doing is coming off as rude.

The worst part of it all, is the clear copying and pasting that goes into each letter, take out the long winded words and make a real point !

Lets not start on time scales haha what a joke never seen anything like it !

Now how do I put a complaint in about your service? because that certainly needs a full investigation.

If I could have given 0 stars I would have :)

This Company is a complte Farce , as are the Companies who insist on referring you to it, they are completely Biased in favour of the Companies who refer you to it for very obvioyus reasons Waited 6 months for my result to be told my complaint had failed . Read this for my reply from them
" Whilst I acknowledge the Claimant’s comments that the technician
is not independent, I am satisfied that the Respondent has
provided sufficient evidence to demonstrate that the technician is independent. "
DO NOT LET YOURSELF BE SUCKERED INTO USING THIS COMPANY , THEY DO NOT ACT IN THE BEST INTERESTS OF THE CONSUMER, ONLY THE SELLER, WHICH IS WHY THE SELLER ALWAYS TRIES TO REFER YOU TO THEM .

CDRL unprofessional organisation, sending me intimidating untrue letters: 'I have to go to the high court to appeal there decision' and dismissed my reputable witness observation written accounts, as lies just like Currys have. In reality I am a very professional woman who can take Currys to a small claims court and win as my witness statements hold weight. Unfortunately the entire 8 months with Currys and CDRL is a scam, especially as Currys pay CDRL's bill. Time wasters and liars. Pay £250 and take them to court.

As most reviews have stated, CDRL have sided with Curry's PC World. Techscheme issue before Xmas, false information given by Curry's staff, funds taken - no goods received. Used own credit card, said I would get this refunded as per staff in-store. Found this not to be the case, complaint raised, deadlock received, CDRL complaint logged, Curry's offered refund plus 10%, I'm wasn't happy with this as they didn't admit guilt or or wasting my time, CDRL now have found this to be reasonable, Arbritrator findings very poorly written and not balanced.

PLEASE DO NOT USE CDRL OR CURRYS.

SHAMBLES.

Terrible communications. No use at all.

Web site poorly designed and almost impossible to navigate.
Phone lines open a few hours Tuesday and Thursday.
When "open" nobody answers anyway.
Problem tickets can be raised by they don't respond.

I got nowhere complaining direct with Easyjet/Tui but in the end a TUI rep recomended Aviation adr/CDRL. i put so much effort into providing them with details such as receipts, LOA documents, flight details, etc but it has all been a waste of time. Their system is so complicated to use and if you try ringing them for help or advice no one answers. Out going mails appeared to be lost in Spam folders without me knowing so deadlines were missed. They had all my phone details and no one called to speak to me. They just want to hide behind their faceless complicated software. Do not use.

I had already been awarded compensation by the ADR but had not received it so 12 weeks later I contacted this company. I have left several messages but still not received a reply in 4 weeks. My friend who was on the same flight as me and in the exact same position, logged a ticket with this company and received her compensation the same day!
So her review would be 5* however mine is definitely 1* and only because I can't score them a 0

A total waste of time I had a case against Ikea, I have been waiting for the so called adjudicator since the 31 January 2023 .I don't think this organisation is fit for purpose and does not do anything , you probably need a mediation service to police the mediator.

Can only echo 93% of reviews - total waste of time, paid for by retailers and presided over by some pompous idiot Sir Somebodyorother. It is a trade body, set up to support retailers, do not think for one minute it will support customers - you will be disappointed. Government should step in and close this immoral organisation. All retailers have to do is lie or distort the facts and get a determination in their favour. You have no right of appeal.

Unfortunately, there isn't any negative rating option otherwise it could have gone the infinite negative. Clearly CDRL works in favor of companies and not supporting even the right complaints of consumers. This is why retailers probably refers to cases to CDRL. I wasn't having any good feelings about CDRL and it prooved to be tru today. Contacting CDRL was anyways a big mistake.

Really don't waste your time, waited 5 months for a outcome for my complaint about being mis-sold battery storage for my solar from E-ON. I went into great detail as to why my complaint was valid and said if EON could provide calculations as to how the battery storage could be used fully would be happy and drop my claim. Simply got a response saying my complaint was unsuccessful, no reasons apart from a obviously templated letter.

Despite no response being lodged by IKEA to my complaint the adjudicator still found against me on the basis my claims were unsubstantiated. The ONLY evidence to consider was my written evidence. A complete waste of time and in my view unethical. Some people would fall for this believing they did not have a case. Do not waste your time. It also took months.

Honestly don’t bother, they are all crooks. Curry’s laughed at me when I said i would take the matter further, they said CDRL will never dispute them and always make a decision on curry’s favour. They were right about that.

Waited 3 months for a decision due to an awful sofa from SCS, which SCS admitted was faulty. They then blamed it on me being pregnant. I then had to chase for my ‘findings’ twice. Suddenly got an update finding in favour of SCS.

Don’t waste your time, go straight to small claims court.

This outfit has no interest in correctly applying law or fact. It refused to consider evidence or a response to the defence without any justification. My case was clear cut in that the retailer was in breach of contract and negligent, and yet it ruled in Curry's favour. It has no regards to timescales provided and the decision was issued one month late without any updates in the meantime and ignored entirely requests for the same. It is reprehensible that people like the CDRL are authorised to issue legally binding decisions and I will be filing a complaint with my MP and the relevant authorities as they clearly have no respect for the rule of law and are inherently biased towards the rogue traders. Such conduct is giving a terrible name to ADR which is not only professionally irresponsible, but is foolish. I will now have to appeal to the High Court and will clearly avoid this entirely inept and immoral organisation like the plague going forward. When retailers and banks etc (the Financial Ombudsman) feed reprobate arbitrators, like this one, their crust, there is clearly no independence at play and this is something we should collectively take up with our MPs if we want real change. Best of wishes to you all in obtaining justice.. the individuals working here are clearly in this profession for a very different reason and that’s on their conscience.

I believe this system is endemically corrupt. It is clearly not impartial and set up to deflect complaints for business. Currys sold me a junk tv that failed after 18 months and when I complained they told me to go to this shower, CDRL. I stupidly assumed they would be impartial. Just a waste of my time. Dont waste yours, you will get nowhere.

Extremely dodgy company in my opinion. Had to threaten court action against them as they refused to give me a resolution after 4 months. They then bombarded me with 14 emails telling me to check my online account. No surprise to say they ruled against me. At no point did they give me an explanation or any evidence or information from IKEA who I was pursuing the claim against. I did smell a rat when IKEA fell over themselves give me their details a while ago. They say they won't do anything if you disagree and have the go to court instead. Please don't waste your time. Take the company that you have a problem with to the small claims court instead.

Took 180 days after many tickets raised to get a resolution. Put a complaint in around end of October and got a reply tonight,28th December. Don't waste your time, go straight to small claims. Retailers pay this company for their service.