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Cearvol Avaliações 17

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O TrustScore é 3.5 de um total de 5

3,7

Loja de Aparelhos Auditivos
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Detalhes da empresa

  1. Loja de Aparelhos Auditivos

Escrito pela empresa

Cearvol is an AI-driven hearing wellness brand dedicated to helping more people hear clearly, live confidently, and stay emotionally connected to the world around them. We combine stylish industrial design, smart technology and warm, human-centred service to create hearing solutions that feel like a natural part of everyday life – not a medical burden. Our brand philosophy is “Stylish Hearing, Vibrant Living”: we believe that better hearing should look good, sound good and feel good. Cearvol’s products are developed with a strong focus on comfort, speech clarity and real-world usability. From high-gain performance for challenging listening environments to intuitive app control and AI-powered sound optimisation, we design every detail to make conversations easier – whether you’re chatting with family at home, working, or enjoying time outdoors. Beyond hardware, we are committed to a caring experience. Our team provides friendly guidance, practical tips, and ongoing support, especially for first-time users and their families. We want every customer to feel understood, respected and reassured at each step of their hearing journey. At Cearvol, we are building an ecosystem of hearing wellness products and services that connects people across generations. We invite you to share your feedback on Trustpilot and grow with us as we continue to innovate, improve and bring more warmth and confidence to everyday listening.

Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

17 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

New hearing new life

Well last year having degraded hearing I opted, rather than pay thousands on over priced hearing aids in the UK. To back a campaign and buy into Cearvol OTC wave hearing aids. After a patient wait for the support campaign to end I received my wave OTC in November. Wow how truly life changing they have been for me. Clarity back in my life. From just watching TV to out with friends. They cope with any and all environmental challenges. So now 6 months on...well I had a small issue with the right earpiece. But Cearvol were amazing to deal with. Emails swiftly received and replied to, so as to respond and resolve my issue. Finally having tried all ways to fix the small issue. They just simply replaced the whole unit for me. Now I am enjoying the full potential once again. With no fuss amazing service and follow up. I truly love my wave OTC hearing aids, can't possibly imagine life before I had them. Thank you Cearvol so very much for your attention to detail and service.

17 de abril de 2026
Avaliação não solicitada
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Resposta de Cearvol

Thank you so much for sharing your experience 😊 It truly means a lot to us to hear how the Wave OTC hearing aids have made such a positive difference in your life.

Avaliado com 4 de um total de 5 estrelas

Bonne qualité mais.

Aucune information sur l'envoi et le suivi.
Reçu après 10 jours.
Son trop fort et trop aigu pour moi, dommage.
Service client au top à l'écoute et très réactif.

9 de abril de 2026
Avaliação não solicitada
logotipo da Cearvol

Resposta de Cearvol

Hi there,

We understand how important it is for every part of the experience to feel smooth and reassuring. Our team has already reached out to you and will continue to follow up to provide further assistance. We remain committed to finding the best possible support for you.

Thank you again for your time and feedback.

Bonne journée ! 😊

Avaliado com 4 de um total de 5 estrelas

My Nano hearing aids are fine

My Nano hearing aids are fine. I am happy with them. Only issues I have had is reaching support by phone have never been able to talk to anyone. Left messages and was called back once but caller id thought it was a spam call. Did have more success emailing.
They close down for most of February so my order was slow arriving and support iffy then.

3 de março de 2026
logotipo da Cearvol

Resposta de Cearvol

😊 We’re glad to hear that you’re happy with your Nano hearing aids overall.

We’re sorry that reaching phone support has been frustrating, and we understand how disappointing that can be. We also appreciate your patience regarding the slower order and support response during February.

If you’re still willing, please email us your preferred phone number and a convenient time to reach you 📩 Our team will arrange for someone to contact you directly and assist further.

Thank you again for your feedback and support.

Avaliado com 1 de um total de 5 estrelas

Need to return

Need to return. Absolutely no customer service . Received one phone call telling me to email and I only receive AI responses. No help whatsoever. STAY AWAY!!

3 de abril de 2026
Avaliação não solicitada
logotipo da Cearvol

Resposta de Cearvol

We’re very sorry to hear about your experience and understand your frustration 😔

We previously tried to contact you regarding your request, and our team is currently following up to assist you further. We still want to help resolve your return and any remaining concerns as quickly as possible. Please feel free to reply with your order details so we can support you directly.

We appreciate your feedback and the opportunity to make this right.

Avaliado com 5 de um total de 5 estrelas

These are remarkable OTC HEARING aids

These are remarkable OTC HEARING aids. Price point excellent. App easy to navigate. Sets up easy, even hearing test very easy.
What truly sets them apart is overall Bluetooth connectivity. With my Signia $5000.00 hearing aids I need a separate device to attach to optical cable to my Samsung TV. Yes, it will Bluetooth to TV with its own newer Bluetooth but I have no control on volume. This pattern is with all my OTC hearing aids…EXCEPT the WAVE. You can actually control volume through the ear buds themselves!
In short, these are what I’ve been waiting for for the last few years.

26 de março de 2026
Avaliação não solicitada
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Resposta de Cearvol

Thank you so much for sharing this😊

We've always believed hearing support should feel simple, modern, and easy to use in everyday life, so hearing that Wave fits so naturally into your routine is incredibly rewarding for our team.

Thank you again for your support and trust in Cearvol 💙

Avaliado com 4 de um total de 5 estrelas

The order process was very good

The order process was very good, and the hearing devices work as good or better than an I have tried. The equalizer could be a little better but its great to have an app that works with the devices. Only problems I have seen are they dont seem to fit tightly and some times they fall out. Also when I am listening to audio and the google app comes on (it is external for some reason) it is really loud.

20 de março de 2026
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Resposta de Cearvol

Thank you so much for taking the time to share such detailed feedback! 😊 We’re really glad to hear that you are satisfied with the product. We truly appreciate your honest comments about the loud volume when the Google app comes on. Feedback like this is very helpful to us, and we’ll make sure to share it with our team. If you’d like, please feel free to reach out to us directly — we’d be happy to help with the fit issue and look into the audio volume behavior with you.

Avaliado com 5 de um total de 5 estrelas

Fast shipping

Fast shipping, good price and product.

3 de fevereiro de 2026
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Resposta de Cearvol

Thank you so much for your review! 😊That’s exactly the experience we hope to deliver. If there’s ever anything we can help with, please don’t hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Ottimo prodotto eccellente il controllo…

Ottimo prodotto eccellente il controllo conl'app. OTTIMA LA CHIAREZZA DELLA VOCE.

19 de março de 2026
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Resposta de Cearvol

Thank you so much for your lovely review! 😊 We’re so happy to hear that you’re enjoying the app control and especially the clarity of the sound. Comments like yours really make our day!

Buona giornata!

Avaliado com 3 de um total de 5 estrelas

No news since ordered

I ordered on Feb. 20, we are now March 1 and no details on shipping provided. I contacted them a few days ago, no response. Very disappointed so far.

1 de março de 2026
Avaliação não solicitada
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Resposta de Cearvol

Thank you for your feedback — we’re really sorry for the frustration caused by the delayed update and our slower response.

Your order was placed during the Chinese New Year (Spring Festival) holiday. As soon as our team returned, we shipped your order at the earliest possible time. However, we agree we should have communicated the shipping update more proactively.

Thanks for your patience, and we appreciate the chance to resolve this for you.

Avaliado com 3 de um total de 5 estrelas

just OK

just OK.

1st set was 400$--- An exact same set 1 yr later was $200 ? did I pay too much for the 1st set ?

Plus, the description says, " Mild to moderate hearing loss" In my opinion, the diamond version is ~VERY~ low volume...mild hearing loss ONLY would be a better description.

20 de janeiro de 2026
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Resposta de Cearvol

Thank you for your feedback and for choosing us again.

Just to clarify, the original price of the Diamond model was $309.99. The current $169.99 reflects a special promotional discount rather than a permanent price reduction. Regarding the price difference, we’ve updated our technology over the past year. When new-generation models are released, previous versions are often offered at a lower price.

The Diamond model is designed for mild to moderate hearing loss, but we understand that individual needs vary. If you feel the volume is too low, it may not provide sufficient gain for your specific hearing level.

Our latest model offers up to 40dB gain and may better meet your needs. Please feel free to contact our support team — we’re happy to help you find the best solution.😊

Avaliado com 5 de um total de 5 estrelas

Impressive for the Price

I have moderate hearing loss in the high-frequency range, and these Clearvol hearing aids perform just as well as models I’ve tried that cost many times more. Speech sounds clear, everyday conversations are easy to follow, and I don’t feel like I’m missing out on sound quality because of the lower price. For the cost, the performance is impressive and meets my needs reliably.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Cearvol

Resposta de Cearvol

Thank you so much for your detailed feedback 😊

We’re especially glad to hear that Clearvol is supporting your moderate high-frequency hearing needs and delivering clear speech and reliable everyday performance.

Providing strong sound quality at an accessible price point is exactly what we aim for, so it truly means a lot to know the performance met your expectations.

Thank you for trusting us and for sharing your experience!

Avaliado com 5 de um total de 5 estrelas

Very trustworthy company

Very trustworthy company. Good products and customer service. Fast communication.

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Cearvol

Resposta de Cearvol

Thank you so much for your kind words 😊

We truly appreciate your trust in us. Providing reliable products, responsive communication, and supportive customer service is always our priority.

It means a lot to know you had a positive experience. Thank you for choosing us!

Avaliado com 4 de um total de 5 estrelas

X1 Review 31-01-26

It's a new personal experience of using X1 and am still learning experiencing the hearing air aid for hearing and tv listening (especially). The daily hearing aid experience is challenging especially interfacing with mobile using, disengaging the bluetooth and/or ROKU streamer but still quite helpfull.

31 de janeiro de 2026
Avaliação não solicitada
logotipo da Cearvol

Resposta de Cearvol

Thank you for sharing your experience with the X1 😊 We’re glad to hear it’s been helpful for both daily use and TV listening.

It’s completely normal for new users to need some time to adjust, especially when switching between Bluetooth connections and streamers like Roku. Once everything becomes familiar, the process usually feels much smoother.

If you ever need assistance with pairing, disconnecting, or optimizing your setup, our support team is always happy to help. We want to make sure you have the most comfortable and seamless experience possible.

Thank you again for choosing X1.

Avaliado com 1 de um total de 5 estrelas

shipping delayed

Took too long to provide shipping information

20 de janeiro de 2026
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Resposta de Cearvol

Thank you for your feedback, and we apologize for the delay in shipping information. Due to some unexpected issues, the updates weren’t provided as quickly as we wanted. 🙏 We understand your frustration and are working to improve this process. Thanks for your patience. 😊 If you have any questions, feel free to reach out.

Avaliado com 4 de um total de 5 estrelas

Better than the rest

I don’t have hearing damage to my ears,my hearing loss is due to a medication 💊 that is masking my hearing.even though hearing aids don’t fully get through that masking.Cearvol so far are the only ones I’ve tried that help

15 de janeiro de 2026
logotipo da Cearvol

Resposta de Cearvol

Thank you so much for sharing this 😊
Really appreciate you being so open about your experience. We’re very glad Cearvol has been able to help where other options didn’t. If you ever need support with settings or fit, we’re always here.

Avaliado com 5 de um total de 5 estrelas

Initially

Initially , there was a delayed delivery as package was lost. Hearing aids were received . Later I lost one of the hearing aids. Cearvol offered a replacement with good discount. Everything went well and in good use.

14 de janeiro de 2026
logotipo da Cearvol

Resposta de Cearvol

Thank you for taking the time to leave this review 😊
We really appreciate your patience throughout everything. It means a lot to us that you’re now having a good experience with the hearing aids. If you ever need help with settings, fit, or anything else down the road, just reach out. We’re always here to help.

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