Cecere's Music Avaliações 

158
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We purchased a Tombone online in March. Still NO trombone. Everytime we contact the response is pretty much the same response, the only difference is the delivery date, first July, then November and t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Sent us a cade we couldn't use and would only refund if we paid the return postage AND reimbursed them for the postage out. The guy was really offensive and asked if I was sure I had the right instrum... Ver mais

Avaliado com 1 de um total de 5 estrelas

Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate... Ver mais

Avaliado com 5 de um total de 5 estrelas

It's great to have a source that supplies bulk single gauge guitar strings. Good to not have to buy sets of strings all of the time when the high strings obviously break more often. Certainly gives yo... Ver mais

A empresa respondeu

Detalhes da empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 008133417

  1. Loja de Instrumentos Musicais
  2. também em
  3. Conserto de instrumentos musicais
  4. Escola de Música
  5. Locadora de instrumentos musicais

Escrito pela empresa

For 50+ years Cecere's Music has been servicing the music industry. Bringing high-quality instruments to Australia with the lowest prices and high-end service. Our Mission is to source and supply Australia with the best instrument on the market and we have been doing just that since the '70s! No matter what instrument you play, Cecere's Music has the right instrument for you. We have meticulously sourced the best instruments and music gear from around the globe, some from Japan, some from Spain, Italy, even from Australia. This is what makes us stand out from the rest. Focusing on quality is our number one goal. When shopping with us you'll find the lowest prices, free shipping and the best service in the industry. Whether you're a beginner, buying for someone else or a high-end professional we can help you with anything you might need. We know music gear inside and out, that's why Cecere's is the first choice, without a doubt.


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

158 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(158)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I very rarely give 5 stars...

I very rarely give 5 stars, but at the time of visiting Cecere’s Music they were in the middle of moving locations. And whilst they probably would have preferred to spend time on organising the shop, they spent some of that time looking for the instruments I enquired about... they could have easily asked me to come back in a few days when they were finished with sorting the new location.
And after all that it ended up being a good value purchase for me too, thanks Cecere’s Music!

21 de março de 2021
Avaliado com 5 de um total de 5 estrelas

Lovely people

Lovely people to work with. Extremely helpful attempting to have our order received for Christmas.
Highest standard of customer service.

29 de dezembro de 2020
Avaliado com 1 de um total de 5 estrelas

How not to provide customer service

I ordered and paid for a loudspeaker on the website. It gave the impression that it was in stock. A week later I had still not received an email to confirm that my order had been received or the item had been shipped. After I sent an email asking where it was up to a text message was sent to say it was not in stock and would not be until at least March. I have not even had an email reply. During that week I had a speaker box made specifically for that model. If I had been told straight away it was not in stock I would have stopped that. This is totally unprofessional.

16 de dezembro de 2020
logotipo da Cecere's Music

Resposta da Cecere's Music

Hi Mark,

Thanks for the feedback. However our website never reflected that it was in stock, it refelects we need to get it from our supplier who unfortunately doesn't have stock and cannot get stock until next year. I also spoke to you on the phone with alternatives to which i was waiting to hear back from you.

Regards,

Dylan

Avaliado com 1 de um total de 5 estrelas

Almost a fortnight since I placed the…

Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate the product I haven’t even received yet. Just a thought but maybe you ought to email saying it’ll take a while to get your item. Setting realistic expectations is so important to customer service. I chose an Australian shop instead of buying from abroad, please don’t make me regret that choice.

2 de dezembro de 2020
Avaliado com 5 de um total de 5 estrelas

Online ordering with in store pickup

Ordered a yukelle online to be picked up in store and within a week we received notification that it had come in and we were able to go in store and pick it up. Good service, convenient, and plenty of choice. Customer service throughout was excellent. A great place to shop.

26 de novembro de 2020

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