Customer service was second to none from start to finish. Staff were very kind and considerate nothing was too much trouble. Always contactable if we had any questions and kept us informed on everythi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Arranging a funeral for your Mom is a tough and emotional experience. Mandy was supportive, caring and empathetic during our journey offering advice and suggestions throughout - even to the point o... Ver mais
A empresa respondeu
The staff were all lovely and kept me informed throughout. (Sandra and Naz particularly. Leslie filled in well for Sandra when she was off also) and the recommendation of Neil the celebrant was the b... Ver mais
A empresa respondeu
Martina managed to have the perfect tone in communication- she was efficient and informative, caring but not OTT. Everything went as planned on the day and she kept us informed beforehand. All the b... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Informações de contato
Queen Street, WS13 6QD, Lichfield, Reino Unido
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4,9
Excelente
466 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Arranging a funeral for your Mom is a…
Arranging a funeral for your Mom is a tough and emotional experience. Mandy was supportive, caring and empathetic during our journey offering advice and suggestions throughout - even to the point of asking the team to wear a red tie to incorporate one of moms wishes. The horses were so beautiful, also in red, and the funeral team were all wonderful on the day. A big part of the day!
We had one issue in that visits to see Mom were restricted due to working hours and holidays booked but we managed to get round it with support from Toni (Manager) who personally delivered the first copy of moms service booklet to our home.
John, the celebrant, was easy to talk to and gave a great opening and support throughout the service. Comments from both family and the Co-op team saying how beautiful the service was gave us the acknowledgement that we had given mom what she wanted. If there is such a thing as a beautiful funeral service then Moms was it!
Thank you all
14 de abril de 2026
Resposta da FuneralCoop
We’re so pleased to hear how supportive, caring and empathetic Mandy was throughout the arrangements, and that she took the time to incorporate your mom’s wishes, right down to the red ties. It’s wonderful to know the horses, the team on the day and the overall service helped create something that felt truly personal and meaningful. Thank you as well for acknowledging Toni’s support in helping you visit your mom and personally delivering the service booklet. We’re glad this made a difference. It’s lovely to hear that John provided comfort and guidance during the service, and that both your family and our team felt it was a beautiful tribute. We’re always here if you need anything further.
Take care,
FuneralCoop
Not a very warm welcome from staff
Not a very warm welcome from staff, were not offered a cup of tea . When my father was collected 2 women arrived who were not strong enough to carry him . They dropped him on the stairs then needed my husband’s help to get him in the back of the van .All in all not a professional service .
31 de março de 2026
Resposta da FuneralCoop
Thank you for taking the time to share your experience, and I’m truly sorry to hear that this was how you felt during such a difficult time. This is not the standard of care or professionalism we expect, and your feedback is deeply concerning. If you feel able, please contact us at funeral.support@centralcoop.co.uk so we can speak with you directly and ensure this is followed up properly.
Take care,
FuneralCoop
Wellings handled the arrangements for my mother's funeral
Wellings handled the arrangements for my mother's funeral with the utmost professionalism, respect and care. Nothing was too much trouble and the whole team made sure that the build up to and the service itself ran like clockwork. I would have no hesitation in recommending them.
22 de abril de 2026
Resposta da FuneralCoop
Thank you for your review. We’re so pleased to hear that your mother’s funeral was handled with such professionalism, respect and care. It means a great deal to know that nothing was too much trouble and that the whole team ensured both the lead‑up and the service itself ran seamlessly. Your recommendation is truly appreciated, and we’ll make sure your kind words are shared with everyone involved.
Take care,
FuneralCoop
We could not fault our experience from…
We could not fault our experience from beginning to end with you at the coop for my sons funeral, we were amazed at just how beautiful it was & how gracefully you performed it with such tender loving care so much so my daughter went back to Australia & tried to get a job at a funeral directors being the caring person she is.
22 de abril de 2026
Resposta da FuneralCoop
Thank you so much for your heartfelt review. We’re truly honoured to hear that your experience with us felt faultless from beginning to end during such an unimaginable time. It means a great deal to know that the funeral for your son was as beautiful and gracefully delivered as you describe, and that the care shown by the team brought comfort to you and your family. Hearing that your daughter was inspired to pursue work in funeral care after returning to Australia is incredibly touching, a reflection of the compassion and dignity she witnessed throughout the arrangements. Thank you again for placing your trust in us. We’re deeply grateful for your kind words.
Take care,
FuneralCoop
Good service .
Martina managed to have the perfect tone in communication- she was efficient and informative, caring but not OTT.
Everything went as planned on the day and she kept us informed beforehand. All the bearers looked smart and the funeral director was again good on running through details beforehand to check everything was as we wanted and expected
22 de abril de 2026
Resposta da FuneralCoop
Thank you for your review. We’re so pleased to hear that Martina provided efficient and informative service while still being caring and supportive without ever feeling over the top. It’s wonderful to know everything went smoothly on the day and that you felt well‑informed throughout. We’re also glad the bearers and funeral director helped ensure every detail was checked and aligned with your wishes. Your feedback means a great deal, and we’ll make sure it’s shared with the whole team.
Take care,
FuneralCoop
Tammy and Debbie Rugeley CO OP
Tammy and Debbie went above and beyond to make sure we got everything we wanted for my husbands funeral . So grateful to them
28 de abril de 2026
Resposta da FuneralCoop
Thank you for your review. We’re so pleased to hear that Tammy and Debbie went above and beyond to make sure everything was just as you wanted for your husband’s funeral. Your gratitude means a great deal, and we’ll make sure your kind words are shared with them, they’ll truly appreciate it.
Take care,
FuneralCoop
wonderful team so caring and efficient…
wonderful team so caring and efficient made life so much bearable following our sad loss.
15 de maio de 2026
Resposta da FuneralCoop
Thank you for your review. We’re really glad to hear that the team helped make such a difficult time feel a little more bearable. Knowing that you found them caring, efficient and supportive means a great deal, and we’ll make sure your kind words are shared with everyone involved.
Take care,
FuneralCoop
Tracey
Tracey, Cheryl and the team were very professional, helpful, respectful and kind.
1 de maio de 2026
Resposta da FuneralCoop
Thank you for your review. We’re so pleased to hear that Tracey, Cheryl and the team made you feel supported with their professionalism, kindness and respectful care. Your feedback means a great deal, and we’ll make sure your comments are shared with them, they’ll truly appreciate it.
Take care,
FuneralCoop
Looking after Mum…
Customer service was second to none from start to finish. Staff were very kind and considerate nothing was too much trouble. Always contactable if we had any questions and kept us informed on everything all the way through. Would definitely recommend this company.
24 de abril de 2026
Resposta da FuneralCoop
Thank you so much for sharing your experience. We’re truly pleased to hear that the customer service you received felt second to none from start to finish. It means a great deal to know our team were kind, considerate and always available when you needed support, and that nothing was ever too much trouble. We’re glad you felt well‑informed throughout, and your recommendation is sincerely appreciated. If there’s ever anything more we can do for you or your family, we’re here.
Take care,
FuneralCoop
Smooth and sympathetic
All contact - with the regional central point and the local branch - went smoothly, rapidly and sympathetically from start to finish. All staff involved went out of their way to fit in with what we wanted and our availability.
5 de abril de 2026
Resposta da FuneralCoop
Thank you for sharing your experience. We’re so pleased to hear that all contact, both with the regional team and your local branch, went smoothly, quickly and with the sympathy you needed throughout. It’s wonderful to know that our colleagues were able to work around your wishes and availability, and that everyone involved went out of their way to support you. Your kind words mean a great deal to the team.
Take care,
FuneralCoop
Normanton rd co op did an amazing job…
Normanton rd co op did an amazing job with my son big day thank you guyz perry melladay
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da FuneralCoop
Thank you for sharing your feedback with us. Your kind words mean a great deal. If there’s ever anything more we can do to support you, we’re here.
Take care,
FuneralCoop
First class service
7 de abril de 2026
Resposta da FuneralCoop
Thank you for your review. We’re really pleased to hear you felt the service was first class. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share it. If you ever need anything further, we’re here to help.
Take care,
FuneralCoop
Our service was wonderful from start to…
Our service was wonderful from start to finish . April was very kind and helpful and on the day Ashley was brilliant .
21 de abril de 2026
Resposta da FuneralCoop
Thank you for taking the time to share your experience. We’re so pleased to hear that your service was wonderful from start to finish, and that both April and Ashley provided such kind, helpful and brilliant support on the day. We’ll make sure your lovely feedback is passed on to them and the wider team. If there’s ever anything more we can do for you, we’re here.
Take care,
FuneralCoop
April was brilliant and the service we…
April was brilliant and the service we revived was very compassionate and caring
23 de abril de 2026
Resposta da FuneralCoop
Thank you for taking the time to share your feedback. We’re so pleased to hear that April was brilliant and that the service you received felt compassionate and caring throughout. We’ll make sure your kind words are passed on to her and the team. If there’s ever anything more we can do to support you, we’re here.
Take care,
FuneralCoop
We did have to work out times…
We did have to work out times to visit and pick up ashes luckerly the lady did put herself out to do this for us shame you didn't have longer opening times otherwise all good
8 de maio de 2026
Resposta da FuneralCoop
Thank you so much for your review. We’re really pleased to hear that everything was handled to your satisfaction, and that our colleague went out of her way to help you arrange suitable times to visit and collect the ashes. We understand how important this part of the process is, and we’re glad she was able to support you so thoughtfully. We also appreciate your feedback about opening times, it’s helpful to hear, and we’ll make sure it’s shared with the team. If you ever need anything further, we’re here for you.
Take care,
FuneralCoop
Resposta da FuneralCoop
Thank you so much for your review. We’re really pleased to hear that everything was arranged to your satisfaction. It means a great deal to know the team were able to support you and ensure the arrangements met your expectations.
Take care,
FuneralCoop
Genuinely lovely
Genuinely lovely, caring and thoughtful staff, gently guiding us through the entire experience right from the very start
16 de abril de 2026
Resposta da FuneralCoop
Thank you so much for your review. It means a great deal to hear that our team were genuinely lovely, caring and thoughtful, and that they were able to gently guide you through the entire experience from the very beginning. Supporting families with kindness and clarity is incredibly important to us, so your feedback is truly appreciated.
Take care,
FuneralCoop
Because very caring and understanding…
Because very caring and understanding and very helpful and lovely staff
16 de abril de 2026
Resposta da FuneralCoop
Thank you so much for your review. We’re truly grateful for your kind words, and it means a great deal to hear that you found our staff caring, understanding, helpful and lovely throughout. Supporting families with compassion is incredibly important to us, so your feedback really does matter.
Take care,
FuneralCoop
Every one who we had contact with.Thank…
Every one who we had contact with.Thank you.
24 de abril de 2026
Resposta da FuneralCoop
Thank you so much for your review. We’re truly grateful for your kind words, and it means a great deal to hear that everyone you had contact with supported you well throughout. We’ll make sure your thanks are passed on to the whole team.
Take care,
FuneralCoop
Excellent and compassionate service…
Excellent and compassionate service from start to finish. Would highly recommend
9 de maio de 2026
Resposta da FuneralCoop
Thank you so much for your review. We’re truly grateful to hear that you received excellent and compassionate service from start to finish. Knowing that our team supported you so well during such an important time means a great deal, and your recommendation is sincerely appreciated. If you ever need anything further, we’re here for you.
Take care,
FuneralCoop
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.