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I have been with Certainty Property for just over 2.5 years. For about 2 years, the comms has been atrocious and below minimum standards for any company.

However, within the last 5 months, I have been dealing with Nishrat Bano - Assistant property Manager. My dealings with her has been top notch. She showed empathy where due and was beyond reproach.

I was told by this company that they couldn't help me with anything with no reason or explanation. No communication. Very dodgy company do not use

Giving 1 star as there was no option to give zero or negative. So bad in communication and totally unprofessional and unethical. Fully focused on deducting money from landlords for all unjustified items. No response when you try to call or email them. Never ever consider them for any rental management.

We purchased an apartment in Canberra through a broker, who gave us Certainty Property to manage our property. Although our first property manager was good and relatively easy to get in contact with the service from each of the multiple property managers we had since has been absolutely woeful. Property managers would simply "disappear" leaving us with no-one to contact. We have tried multiple times to call their 1300 number, only to constantly get a message service which was never replied to.
Since not having a property manager at all we changed agencies. Our new agency has emailed Certainty Property multiple times for documents required for the handover, and those emails are left unanswered and the documents have not been supplied. After the handover was meant to be completed Certainty Property continued to direct debit our tenants rent which was unauthorised. Our tenants then had the inconvenience of having to contact their bank for a refund.
DO NOT have anything to do with Certainty Property unless you want to be left stressed, high and dry without a property manager or anyone in the organisation you can contact. One star is generous. Stay well away from them and go elsewhere.

Application accepted have paid bond and still haven't received keys for house tried calling them no answer like what the hell have we just been scammed.

Totally wrong decision made to put my property into these people's hands. I would suggest you please stay away from this company, very poor communication, hardly can get hold of the property manager at all, I only receive response after multiple calls, text messages and emails.

I've been working with this property management company for about two years now, and they've handled the day-to-day operations of my Rooming House rental property quite well. When tenants have maintenance requests, the company typically responds within 24-48 hours and has a reliable network of contractors for repairs. They've also been consistent with monthly rent collection and provide clear financial statements that make it easy to track income and expenses. The online portal they use is straightforward and lets me monitor everything without having to make phone calls constantly.
Communication has been one of their stronger points. The property manager assigned to my account is usually available when I need to discuss something, and they've kept me informed about important issues like lease renewals and tenant turnover. When my previous tenant moved out, they coordinated the move-out inspection, handled the security deposit return process, and found a new qualified tenant within about three weeks. Their tenant screening process seems thorough, as both tenants they've placed have been reliable with rent payments and property care.
While no property management company is perfect, they've handled the major responsibilities I was looking for when I decided to hire professional management. The monthly management fee is reasonable for the local market, and I appreciate not having to deal with midnight emergency calls or chase down late rent payments. They've helped maintain the property value and kept vacancy periods short, which has made owning a rental property much less stressful than managing it myself.

I have been dealing with Ilan and Laesa for a property in Berwick, VIC. They made the process of renting a place easy, prompt and fuss free. Ilan was able to answer any questions I had promptly and in detail. I wouldn't hesitate to recommend renting through them.

Certainty property is THE WORST agency I have ever seen. We have been using them for our investment property and its been such a frustrating experience. They have completely dropped the ball on so many fronts, communication is NON existent. It is easily one of the hardest things to even get someone useful on the line when you dial their 1300 number. I can keep going on and on. Stay away from these guys at all costs. Wonder how they are even in business.

Communication with Certainty Property is absolutely terrible. I would wait over a week or two for any response to emails or calls. I put in maintenance requests for things like a garage remote key (which we weren’t given when we moved in) and waited over a year for them to approve and finally provide only one out of two keys. Also requested a screen fly door for our upstairs balcony — still waiting for approval after more than a year. We moved into this property march 2024.

It’s clear they don’t prioritise their tenants at all. I was told there would be a routine inspection, so I took the day off work to accommodate it. I waited from 10am-12pm for the leasing consultant to show up, only to receive an email at 11:45am saying she needed to reschedule. She never bothered to reschedule or respond to my follow-up emails.

They’re quick to take your rent and will charge you extra for late payments, but provide zero support when you need help with anything. Also, good luck trying to get in touch with the property owner — it's practically impossible.

Definitely not professional and have very poor communication. I would not recommend renting from them.

Certainty property are far from a professional and trust worthy Reality.
I had to cancel my rental agreement through the Qld RTA due repairs not been actioned for seven 7 months.
It was impossible to find anyone to return my emails, messages or calls.
If i could give less than a star in ratings.
Michael

My barber is Jordan guy is really good and clean takes really good care of you. And the shop vibe is awesome everyone is very nice and welcoming

Excellent excellent work highly recommended

Lenny did such a great job! This is the first time I’ve ever been to a barber for my hair, and it was a really good experience. He made sure to understand what I was going for, to explain what he was doing and take his time to “check in” and let me play with my hair, and ask for adjustments. He made me feel comfortable with the process of collaborating on the cut and I’m so happy with the outcome! The barber shop is super clean, all of the barbers greeted me as I came in and the vibe is family friendly while still being a really cool and relaxing space to be in. Highly recommend!!

Avoid at all costs. The worst communication. Lack of attendance to emails, if you are met with a problem, it will not be attended to. Awful management that have no idea what they are doing and no care. You have been warned!

Worst communication, worst maintenance, worst tenant protection. Please avoid at all costs!

My apartment needs multiple maintenance and all we received is promises for years without any actual work done. Can't contact the owner, agent kept promising without action to the point that we had to submit to VCAT.

And worst of all, they ignored the VCAT order and our emails.

Worst Property Management Company for communication. I sent them 3 emails within the past 2 weeks and have still not received a response.

Very poor communication often taking a week or more to reply to emails even with urgent matters. Did not submit QCAT application on time, despite being reminded multiple times, in writing. Incorrectly advised us that our tenants had resigned the lease and then left with a vacant property when the tenants moved out. Yes they are low cost but that obviously comes at a price. Would not use them unless all you want from them is to collect the rent.

Sehr leckeres Essen und sehr freundliches Personal-inklusive eines Geburtstagsständchens. Insbesondere Luca hat uns super bedient. 😊

Wir waren sehr zufrieden. Wir wurden von Luca versorgt, sehr nette, hilfsbereite und zuvorkommende Bedienung und wunderbares Essen.
Gerne wieder.