Error 404 not found Avaliações 

222
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have been using Certainty Property for my investment place and the regular communication has been the part I value most. I know when an inspection has happened and I get information when repairs n... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The biggest thing for me has been the communication. Whenever there's a maintenance request, they explain what needs to be done and keep me updated on the progress. I never feel like I'm left wonderin... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Had a few hiccups with a maintenance request in Wollongong but they sorted it out eventually The low weekly fee is the main draw for me and the service level is fine for that price. I like having ever... Ver mais

Avaliado com 1 de um total de 5 estrelas

Very poor communication often taking a week or more to reply to emails even with urgent matters. Did not submit QCAT application on time, despite being reminded multiple times, in writing. Incorrectly... Ver mais

Detalhes da empresa


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

222 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 20% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(222)

18 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Have loved dealing with my property…

Have loved dealing with my property manager and the entire team at Certainty Property. They got back to me the day I submitted my lease application and let me know that the owner had approved my app. I moved in ten days later, and my apartment was spotless. Whenever I've had the odd maintenance request, they've always come back to me straight away

22 de junho de 2023
Avaliação não solicitada
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Resposta da Error 404 not found

Hi Emma,

Thank you so much for your kind words and great review. We understand how important it is to receive timely responses regarding to applications, and it's been a pleasure having you as a tenant to date.

If we can be of further assistance, please don't hesitate to reach out to our team.

Kind regards,
Certainty Property

Avaliado com 5 de um total de 5 estrelas

Fantastic Property Management

Fantastic property Management at an exceptional price.

Use these guys for my properties on the Gold Coast and have been super knowledgeable and helpful.

Recommend them highly to anyone looking for a property manager.

13 de junho de 2023
Avaliação não solicitada
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Resposta da Error 404 not found

Hi Danny,

Thank you so much for your great feedback and kind words. We agree that excellent property management shouldn't break the bank, and love that you've found our Gold Coast team to be great value.

If we can further assist, please don't hesitate to reach out.

Kind regards,
Certainty Property

Avaliado com 5 de um total de 5 estrelas

Very Happy with there service.

Have been using Certainly Property for the last year and a half. They have been good to me answering my questions and concerns making owning my property stress free.

18 de junho de 2023
Avaliação não solicitada
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Resposta da Error 404 not found

Hi Rod,

Thank you for the great feedback. Owning an investment property should be as stress-free as possible, and we love that our team has been able to assist in that endeavour.

If we can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Avaliado com 5 de um total de 5 estrelas

Best Property Manager in Brisbane!

Best Property Manager in Brisbane!
Excellent customer service and very professional. I’m very happy with the service from Connor and his team! Overall very friendly team and I couldn’t recommend them enough.

15 de junho de 2023
Avaliação não solicitada
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Resposta da Error 404 not found

Hi Dat,

We love that you've had such a great experience with Connor and our South-East Queensland team! If we can be of any further assistance, please don't hesitate to reach out and our team will happily assist.

Kind regards,
Certainty Property

Avaliado com 5 de um total de 5 estrelas

Best company

We are interstate investors with a rental property in QLD.
We have been dealing with renae from Certainty Property and she has been looking after our property/tenants and us very well.
Their online portal I found very helpful and informative.
They have always informed us with any issues/updates with our property.
We are also very pleased that they have found us new tenants very quickly.
We cannot speak highly enough of this company. We have dealt with other property managers before and in comparison - the quality of service we receive from Renae and her team was exceptional.

5 de junho de 2023
Avaliação não solicitada
logotipo da Error 404 not found

Resposta da Error 404 not found

Hi Elijah,

We really appreciate the great feedback and kind words. We've passed this onto Renae also. We can appreciate that it is always a nerve wracking experience when your property is interstate, and we're glad our team has been able to meet your expectations in finding you great new tenants.

If our team can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Avaliado com 5 de um total de 5 estrelas

Impeccable service at only $30 per week

Mark and the team at Certainty Property manage my 3 investment properties throughout QLD and NSW.

They have provided me nothing but exceptional service and at only $30 a week! I would highly recommend Certainty Properties services to anyone currently looking for a Property Manager.

Thanks Team
Clemson

5 de junho de 2023
Avaliação não solicitada
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Resposta da Error 404 not found

Hi Clemson,

Thank you for the great feedback! It's been a pleasure managing your investment property portfolio and it's always great to hear that our pricing is competitive too.

If we can be of any further assistance, please don't hesitate to reach out to our team.

Kind regards,
Certainty Property

Avaliado com 5 de um total de 5 estrelas

Easy renting experience

Could not be more over the moon with how they treated me as a tenant. I applied for a property and was accepted the next day. Paid the bond, and was sent an inspection report that seemed pretty fair to me. Would lease through them again

5 de junho de 2023
Avaliação não solicitada
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Resposta da Error 404 not found

Thank you for the kind words and we're thankful that you took the time to write about your experience renting through our agency. If we can be of any further assistance, please don't hesitate to reach out.

Kind regards,
Certainty Property

Avaliado com 5 de um total de 5 estrelas

consistently impressed with their professionalism and attention to detail!

I have been using this property manager for the past few years and have been consistently impressed with their professionalism and attention to detail. They have always been prompt in responding to any issues or concerns I have had, and they go above and beyond to ensure that my properties are well-maintained. Highly recommend Certainty Property to anyone in need of a good property manager in Queensland!

17 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Client Centred Experience!

Absolutely fantastic experience having Certainty Property managing my investment portfolio. They have a fantastic team who have been fantastic at communicating and always in a timely manner. Super proactive with maintenance and always fast to get repairs organised.
Special mention to Renae for being an exceptional property manager. While looking after the genuine care of the property for the owners, she manages to ensure she treats tenants super respectfully and humanely. In all my years as a owner, this is by far the best experience I've ever had with a real estate company and property manager. Certainty Property will be my first pick for anyone in the market for a property management as I believe they perfectly balance taking great care of property, owners and tenants!!!!

20 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Certainty Property is top-notch

Certainty Property is top-notch! They have been managing my 3 investment properties for several years now, and I couldn't be happier with their services. They are always quick to respond to any issues or concerns I have, and they have a deep understanding of the rental market in Brisbane. I would highly recommend them to anyone looking for a reliable and trustworthy property manager!!!

24 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DONT use this agent, cheap rates even cheaper service

I have been renting out investment properties for 23 years now and had NEVER experienced such appalling management. Was with them for 10months not one inspection carried out - they made an appointment for one and my step dad was meeting the agent for me as she knew to go through together and she just never turned up , no call nothing. She apologised said will org another but never did. I found another agent. I asked if could waive the 30days before handing over as wanted an inspection ASAP and they refused. Still now 6 weeks later the new agent still is trying to get all the info transferred over. I contacted the Boss off Certainty and never replied so I called a week later for him to only defend his staff. Cheap rates cheap service

8 de março de 2023
Avaliado com 5 de um total de 5 estrelas

As a professional investor

As a professional investor with multiple properties, Erin and her team have been delightful to work with. Especially as we have properties all over the country having someone who is national makes a huge difference. Whenever I need to speak with Erin I have her direct line, or I if its a bit more in depth I book an appointment with her so she can focus on me (just like visiting my accountant :).
We now recommend all of our friends who are investors to Certainty.

11 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Low Fees Equals Low Quality of Service

I used certainty property for 12 months in melbourne and during that time their property managers failed to action every request I made of them. They have no phone numbers to contact them unless your new business, existing clients must book an appointment and wait many weeks just to speak to their property manager. If you are looking for a low fees property management company I would highly recommend using Different. for a similar fee their property managers can be contacted easily, and they action all requests very quickly in my experience. They were extremely helpful with fixing many of the problems that Certainty Property were unwilling to fix.

1 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Being a longtime investor and having…

Being a longtime investor and having over a dozen properties all across Australia and having to deal with multiple agency’s at different percentages it’s so refreshing to find a company that provides the certainty of a fixed management fee in all states looking toward working with Certainty!!

21 de outubro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

So far our experience has been very positive

I'm still a little bit weary of Certainty due to their fees being so low and my not understanding how they are making enough revenue to support the team that has been liaising with me but my experience has yet to be anything but positive; They managed to secure us a tenant within a fortnight of our property in Melton, VIC handing over, have kept us updated at every turn and have just generally been very friendly and pleasant to work with.

My husband and I will be changing the management of all of our properties to their company if this continues deeper into our tenant's lease.

5 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 out of 5

My property in Adelaide (Munno Para) sat vacant for almost 6 weeks prior to CP taking over.

Our Property Manager provided us with a detailed analysis of the market and was able to secure tenants only after the 3rd inspection. She kept me in the loop throughout the entire process and managed to achieve $15 above the asking price.

As a client who lives interstate and relies heavily on communication, the team at Certainty exceeded my expectations and I'm truly satisfied with their level of service.

Tanika, thank you for your hard work and I look forward to catching up in October!

- Mark Peterson

5 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I could not be happier with the service…

I could not be happier with the service that Certainty Property have provided me from the onboarding process they made the whole transition from my old agent to Certainty Property stress free and easy. I love the portal that they use property me helps me know what’s going on with my properties at all time I was with multiple agents for multiple different properties in different states for different price points. It was so easy to have all my properties under a cheap fixed price of $30 dollars a week. This fixed price compared to what I was paying on one of my properties in QLD at 8% I paying through the nose now certainty property are helping me purchase my next investment.

2 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have nothing but Positive things to…

I have nothing but Positive things to say about this Real Estate. I was struggling along side many others with finding a rental property and I couldn't be more thankful to our property manager Lauren. Always quick with responses and maintenance request. couldn't of asked for a better property manager.

Thankyou Certainty property

25 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best property managers I’ve had

I started with Certainty Property managing just one of my properties in Yarrabilba. I had a dedicated property manager called Sophie who handled the transfer from my old agent, introduced me to my landlord portal and then went and met the tenants so that they felt comfortable with change in property manager.

My tenants have contacted me directly to advise how great Certainty Property have been with maintenance requests and responsive when it came to renewing her lease.

I’ve since transferred another two properties to Certainty to manage. The process has been equally as smooth. What is perhaps most impressive is that I am being charged just $93 per month for each property. My previous managers were charging me 7.5%. It works out I’m saving between $1100 and $1600 per year per property, or nearly $3,500 a year in fees for a better service.

I have no hesitation in recommending Certainty Property to anyone who is considering switching from an old school agent charging 7-8%. It’s been a no-brainer for me.

23 de novembro de 2021
Avaliação não solicitada

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