My experience was great because the therapist, Dr. Montgomery was very kind and supportive of my situation. She put me at ease because I couldn’t have my pet until I received the letter. My next appoi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a... Ver mais
A empresa respondeu
Traci has been my therapist for 7 years now, I’m truly happy with her assistance
Certapet has been fabulous for me, my family & most importantly my dog! Navigating complex issues such as housing, traveling, flying, etc— with your dog is no joke. It can be really overwhel... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals. We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Informações de contato
2600 South Shore Blvd, Ste 302, 77573, League City, Estados Unidos
- 877-207-0561
- ask@certapet.com
- certapet.com
4,6
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Certapet
We truly appreciate your feedback. It’s wonderful to know our team was able to be both responsive and welcoming during your experience.
I had a great therapist
I had a great therapist! Great Customer service
21 de agosto de 2025
Avaliação não solicitada
Resposta de Certapet
We truly appreciate your feedback. It’s wonderful to know that both your therapist and our customer service team helped make your experience a positive one.
Very kind & understanding Doctor 🙏🏼💖
Very kind & understanding Doctor 🙏🏼💖
Thank you
16 de agosto de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for your heartfelt message! We’re so glad you felt cared for. It means everything to us that your experience with the doctor was kind, understanding, and supportive. We're always here for you and your furry loved one. 🐾
Ease of mind
Prairie was professional and caring through this experience. I have had anxiety, depression, and PTSD and this gave me ease knowing I can now have my companion with me.
13 de agosto de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for sharing this. We’re truly grateful to hear that Prairie was able to provide you with both professionalism and care through your journey. It means the world to us that you felt supported, and we’re honored to help make it possible for you to keep your companion by your side. You are not alone — we’re always here for you. 💙🐾
Certa pet has helped me continue to…
Certa pet has helped me continue to keep my Service Dog with me in situations that my anxiety over take my body. She provides pressure stimulation to help relax me.
12 de agosto de 2025
Avaliação não solicitada
Resposta de Certapet
We’re so grateful you shared this. It’s incredibly meaningful to know that we could help you continue having your Service Dog by your side when you need her most. The comfort and support she provides in those overwhelming moments is invaluable, and we’re honored to be a part of making that possible. You and your companion deserve that peace of mind.
Simple process and positive experience
Simple process and positive experience
12 de agosto de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you for the kind words! We're so happy to hear the process was simple and the experience positive. That’s exactly what we strive for every time.
So far I have good experience using…
So far I have good experience using them. I haven’t used my certificate yet though
4 de agosto de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you for your feedback! We're so glad you've had a good experience so far. When you're ready to use your letter, we’re here to make sure everything goes smoothly. Don’t hesitate to reach out if you need any help along the way!
Best Service Ever!
Good service! The associate workers are perfect and take care of their customers serious! I love that I associated with CertaPet because they helped me and my family!
9 de agosto de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for your kind words! We’re thrilled to know our team could provide great service and care for you and your family. We’re grateful to have been part of your journey with CertaPet!
My person dr Montgomery is so nice and…
My person dr Montgomery is so nice and she listens to what I tell her. She always sends me website and lira of information about my disability.
7 de agosto de 2025
Avaliação não solicitada
Resposta de Certapet
We’re so glad to hear that Dr. Montgomery’s care and resources have been helpful for you. Thank you for sharing your experience. We’ll make sure she sees your kind words!
I felt through certapet
I felt through certapet, I was able to meet a very knowledgeable therapist who listens and gave me a great bump to start navigating through my anxiety & resources in order to do so.
6 de agosto de 2025
Avaliação não solicitada
Resposta de Certapet
We’re so happy to hear your therapist provided the guidance and resources you needed to start managing your anxiety. Thank you for trusting us and sharing your experience!
Additionally, it must be understood that this is a common need in these times, racism and discrimination is a supremely negative pastor, and this has been seen throughout history, history in all socie
I must say it was a bit difficult because you don't have the staff, and I understand that having bilingual people isn't a requirement for the company, but this would open up the opportunity for other people who have insecurities, disabilities of some kind, or a cognitive or psychological process, or a disorder. Somatic peaks, etc.
Additionally, it must be understood that this is a common need in these times, racism and discrimination is a supremely negative pastor, and this has been seen throughout history, history in all societies, when due to a difficulty learning languages in paintings and in any environment, people cannot be added, and more, this is looking for real help for a real fact, in our case our dog has been a great support for my wife, even for me, but it is still important to recognize that the therapist could not offer the possibility of what another person could help interpret my wife on our own
25 de julho de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you for sharing your experience with us. We truly understand how important it is to feel supported, especially when language or other personal challenges are involved. While we don’t currently have bilingual staff, your feedback highlights the value of having bilingual staff, which would make our services more inclusive.
We’re sorry your wife didn’t feel fully supported; that’s never our intention. Your insights are valuable and will help us enhance our service to all members of our community.
Thank you again for your honesty.
Overall great service and very rapid…
Overall great service and very rapid couldnt be happier with their services.
17 de julho de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for your kind words! 🌟 We're thrilled to hear that you had a great experience and that our fast service made a difference. Your satisfaction means the world to us, and we're always here whenever you need support. Thanks again for choosing us!
Very easy process and guidance
Very easy process and guidance
2 de julho de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and the guidance helpful. Making things simple and clear for you is exactly what we aim for. If there's ever anything else we can do to support you, don't hesitate to reach out!
Easy to set up
Easy to set up. I was Assigned a Dr within 24 hours. I received clear instructions on how to navigate my letter within my portal. Pretty straight forward.
30 de junho de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for your feedback! 😊 We're glad to hear that the setup was easy, you were connected with a doctor quickly, and the instructions were clear and straightforward. It's great to know your experience navigating the portal and accessing your letter was smooth. If you ever need anything else, we’re just a message away!
Linus my PSD
Working with certapet was not only easy but very thorough and thoughtful. If you need to take your animal with you in order to feel good, be good and do good, certapet will help you get there. Thank you certapet! You have made my life so much easier and much less anxious.
25 de junho de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for your kind words! We’re truly glad to hear the process felt both easy and thoughtful. It means a lot to know we could help make life a little calmer and more manageable for you. Wishing you and your companion all the best and we are here for you if you need anything else!
Very thorough and appreciated that this…
Very thorough and appreciated that this was not just an ESA mill, and you were properly vetted by professional
25 de junho de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for the kind feedback. We’re glad the experience felt thorough and professional; that’s exactly what we aim for. We appreciate your support!
CertaPet’s the best
The service at CertaPet was fast, knowledgeable and convenient. Thanks, CertaPet
23 de junho de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for your kind words! We’re so happy to hear that you found the service fast, knowledgeable, and convenient—that’s exactly what we aim for. We truly appreciate your trust in CertaPet!
Resposta de Certapet
Thank you for your feedback! We're happy to know your experience met your expectations, and we look forward to helping again in the future.
Tracy was so helpful and sweet during…
Tracy was so helpful and sweet during our conversation. The entire process for Certpet was a breeze and very stress free. Thank you to everyone for helping me.
19 de junho de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for your kind words! We're thrilled to hear that Tracy made your experience smooth and stress-free. Our team takes pride in making the Certpet process as seamless as possible, and it's wonderful to know that it showed. We truly appreciate your trust in us and are always here if you need anything in the future!
You made the certification simple and…
You made the certification simple and easy to understand. Therapist was great and very thorough
17 de junho de 2025
Avaliação não solicitada
Resposta de Certapet
Thank you so much for your kind words! We're thrilled to hear that you found the process simple and easy to follow. Our therapists are dedicated to being thorough and supportive, so it’s wonderful to know that stood out in your experience. We're grateful you chose us and are always here if you need anything in the future!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.