Chairoffice Avaliações 

539
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Hi, after contacting the company about a fault with the rise and fall mechanism on my chair , that I had purchased over a year before , I received a new part within days . The new part was fitted and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy to order and chair came quickly. Super easy to put together and as described. Great company to deal with and follow up was appreciated to ensure everything had arrived and I was happy with my p... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service provided. We are based in Northern Ireland and there was no problem getting the courier provided and the chairs arrived very promptly. We were delighted with the quality of the cha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought a Ergo Mesh Chair at the turn of the year. Excellent product, selected among other things on higher weight capacity. I hadn't anticipated that it would at the same time just be bigger.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de móveis para escritório

Informação fornecida por fontes externas variadas

The largest variety of office furniture with over 60% off retail price from ChairOffice, the specialist office furniture supplier. Order online from anywhere in the UK.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

539 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(539)

97 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great All Round

Great comms. Great price Great chair. Will definitely buy from this company again.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Many thanks for the lovely review, can't ask for anymore than this! thanks again for the 5 stars!

Avaliado com 5 de um total de 5 estrelas

Wonderful and so comfortable.…

I had a chair with casters which locked and meant I couldn't roll across the floor and the front of the seat sloped forward, This meant I tipped forward and almost fell when trying to move. This chair is WONDERFUL. It rolls, the chair front is raised so that I don't slip off and it is SOOO comfortable. Well done to the manufacturer and vendor. Recommended!

21 de novembro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thankyou for such a lovely review, so glad you are happy with your new model this is exactly what we want to hear. Thanks again for the 5 stars!

Avaliado com 5 de um total de 5 estrelas

Excellent product

Excellent product, very professional service.

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thank you for such a nice review, two of the things we work the hardest on so its nice to see your pleased with this. Thanks again for the 5 stars!

Avaliado com 5 de um total de 5 estrelas

Great quality office chair.

I can’t fault the service I received. From the time I placed the order to delivery I was kept informed of the delivery progress which was also soo speedy. Really happy with the quality of the chair which looks fab with my new setup. I wouldn’t hesitates to shop with you again or recommend you to daily or friends. Top quality. Top service. Great value. What more can you ask for.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

perfect review, as you mention what more can we ask for in your review. so happy you were pleased with every aspect of the ordering process and more importantly the quality of the chair! thanks again for the 5 stars!

Avaliado com 5 de um total de 5 estrelas

Exceptional service

My experience with this company has been nothing but exceptional.

I found the storage furniture I was looking for to match an existing Grey Oak desk. After a price comparison,Full range were 25% cheaper than the previous suppliers for the same range.

On assembly, one of the doors had some slight damage. A single email later and a replacement was on its way, which arrived the next morning.

Would use again without hesitation.

27 de novembro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thank you for taking the time to write a review. We are pleased that you would not hesitate to use our company again.

Avaliado com 5 de um total de 5 estrelas

Very prompt delivery

Very prompt delivery

13 de novembro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thankyou so much for the review!! so many of our chairs are next day delivery and so glad you were happy with the service! thanks again for the 5 stars!

Avaliado com 5 de um total de 5 estrelas

Karen

From point of contact in placing order to receiving the order, the service was excellent. The chair was easy to assemble with clear instructions provided.It is really comfortable to sit on and easy to operate.
Would have no hesitation in the future of using yourselves again. We are really pleased customers.

14 de novembro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thankyou for such a wonderful, so nice to see a shout out for our team on the service and of course most importantly your happiness with teh chair! thanks again for the 5 stars!

Avaliado com 5 de um total de 5 estrelas

Great service

We have bought a number of office chairs, all have arrived very quickly and we've been pleased with the products. When I needed a chair to suit a taller employee, I rang up and was talked through the most suitable options which was very helpful.

6 de novembro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thankyou for the review! glad our team we're able to help with all your needs! thanks for all the business we have received - look forward to the next project and thanks again for the 5 stars!

Avaliado com 1 de um total de 5 estrelas

The card payment function on their…

The card payment function on their website wasn’t working so I decided to call them up to make payment over the phone. Spoke to an incredibly rude woman whose obnoxious tone was quite something. She told me because I had entered the wrong postcode the transaction didn’t go through. I know my own postcode, but an intriguing position for someone for someone to take when they have no knowledge of what anyone’s postcode would be. She then suggested there was insufficient funds in the account. Anything other than the possibility their system wasn’t working. Totally bizarre to be so hostile to someone just wanting to make a purchase. Based on the call I decided not to proceed with the order and actually found the same product for a better price elsewhere.

28 de outubro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thank you for taking the time to share your feedback. After reviewing the situation, I can confirm that our system was functioning correctly. It appears the issue stemmed from an incorrect postal address being entered during the order process. While your bank may initially authorize the payment, our payment provider performs an additional security check to ensure the billing address matches the card details. If there's a mismatch, the transaction is declined before any funds leave your account—this helps your bank return the money promptly and protects against potential fraud.
We take customer security very seriously and use advanced cybersecurity measures to safeguard all transactions.
I’ve also listened to the conversation you had with our representative. From what I heard, they were doing their best to explain the situation clearly and professionally. I’m sorry to hear that your experience felt otherwise, and I truly regret any frustration caused. Our intention is always to provide helpful and respectful support.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Great quality chairs. Competitive price. Very happy all round and will use chair office again if we need further chairs.

27 de outubro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thank you for your review. We are pleased that you found the service excellent, and the chairs of great quality. We look forward to supplying you in the future.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, they supplied a replacement gas strut. Easy to replace. Saved me having to buy a new chair

21 de outubro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thanks for the review, couldn't agree more - if a replacement part will do the job we have a whole page dedicated to them(https://www.chairoffice.co.uk/parts/) to continue the lifespan of your chair! thanks for the 5 stars!

Avaliado com 5 de um total de 5 estrelas

Very happy with both the chair and…

Very happy with both the chair and service I received.
When I got the chair, I felt it was a bit low for me, so asked if there were any solutions. I was advised I could buy a bigger gas lift. I was sent videos of how to change the lift (not as simple as you may hope) and the next cylinder was sent out very quickly.
First class communication throughout, and the new cylinder worked a treat, and I am now extremely comfortable in my new chair.

13 de outubro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

This is lovely to see, so glad our helpful team were able to make sure your chair was just right for you! thanks for the review and of course for the 5 stars!

Avaliado com 2 de um total de 5 estrelas

Poor customer service from the manager

The chair is fine but I wasn’t impressed by the customer service from Rich. My chair was due by Friday 12 September and I was without a chair (long story) expecting this to be the case – as I work from home, this is quite significant.
Nearing Friday 12th I still hadn't had confirmation of delivery so I called and spoke to Rich, who said he was a manager; he said I'd been sent an email advising the chair model I’d purchased was made to order (despite no mention of this on the website) and that the chair would be delivered much later than 12th (latest 29 Sept) as they were awaiting parts. I did not receive this email.
Since I was now facing 2 weeks more without a chair, and I work from home, I asked if any goodwill compensation could made – he got extremely uppity and said he wouldn't offer more than £5, which I think is very poor.
Granted he offered a full refund and to cancel the order but this wasn't the point; I still wanted the chair. Disappointing, and I came away from the phone call feeling quite upset at his attitude.

10 de setembro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thankyou for taking the time to leave us a review, sorry for the experience you feel you have had, i have gone through the emails and phonecall logs and unfortunately don't agree with the tone you mentioned, as per the conversation, we are sorry a delay in the production of the chair meant we couldn't get to you as soon as we hoped! Hope now the chair has been received you are happy with your product.

Avaliado com 2 de um total de 5 estrelas

Lasted a month and had to mod it.

The recline goes way too far back for an office chair. I glued a block to the plate to stop it going back so far. The padding in the seat pretty much became flat after a month. It's now like sitting on a wooden board.

12 de setembro de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thank you for your review. I have looked and cannot see any correspondence regarding your issue with the chair. If you would like to contact us and email over images of the issue we will be more than happy to look into this for you and try to remedy the issue.

Avaliado com 4 de um total de 5 estrelas

Exceptional customer service - issue dealt with well

I bought an office pedestal at a good price AND which promised next day delivery one Wednesday at about 11:30am - it arrived as promised around 1pm the next day. Sadly the logistics people and/or couriers had not followed packaging instructions and the item was fairly badly damaged. I contacted ChairOffice and they dealt with it quickly and efficiently - the damaged item was picked up (at no cost to myself), receipt confirmed and a full refund given. Throughout the customer service people I dealt with kept me informed in a friendly & professional manner.

The whole thing led me to re-appraise my requirements and I decided to meet them in s different way.

14 de agosto de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thank you for your review, and we are sorry that we were unable to help this time.

Avaliado com 5 de um total de 5 estrelas

Great service and REALLY good pre-assembly.

Great service, quick delivery. This is the fifth time I have bought this exact chair (from other suppliers) over the past 10 years. Based on my last experience of assembling it, I reluctantly chose to pay extra for pre-assembled....best decision ever! The chair arrived well-packaged, and VERY well put together...like night and day compared to my previous rattly, wobbly effort....sometimes you just have to admit you aren't as young and dexterous as you once were :)

Thoroughly recommend Chair Office AND the assembly option if you have anything like my (clearly poor) DIY/assembly skills!

13 de agosto de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thankyou so much for such a wonderful review, so glad you were happy with your chair and of course our team who build the chairs when ordered self assembly - great to see them get a shoutout. Hope you continue to enjoy your chair and thanks again for the 5 stars!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Bought an office chair that had a problem with one of the arms. After getting in touch they immediately sent out a replacement and I'm now sat in my perfect office chair writing this.

7 de agosto de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thankyou so much for the lovely review, thanks so much for getting in touch as soon as you did - really helps us identify the problem and rectify it. Glad to know the chair is working as it should be and thanks for the 5 stars!! hope you continue to enjoy your chair.

Avaliado com 5 de um total de 5 estrelas

QUALITY & SERVICE

Have had a very positive experience with Chairoffice. Purchased a lovely office chair for my home which is super comfortable. Price was up there but these chairs are very high quality. 18 months later it had developed an issue which was resolved in less than 4 days to my door (replacement part)and I'm back enjoying the comfort. Will 100% buy from these guys again. Cannot fault at all!!!

30 de julho de 2024
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

Thankyou so much for the review, we live in the real world and appreciate things go wrong and that's exactly what your guarantee is there for - glad your chair is back up and running! thanks again for the 5 stars!

Avaliado com 5 de um total de 5 estrelas

Fantastic Company

Fantastic Company. Really helpful when I recently ordered an Office Chair. The Chair was a gift and the helpful lady I spoke to arranged for it to be delivered on the specific day required. Added to this, the Chair was excellent quality. Highly recommend this brilliant Company.

13 de maio de 2025
Avaliação não solicitada
logotipo da Chairoffice

Resposta da Chairoffice

thankyou for such a lovely review, so glad the gift was well received and our staff were helpful. thanks again for the 5 stars!

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