The absolute worst shopping experience I have ever had. I am waiting for the order to arrive for 2 months!!! And still waiting. Support team are so incompetent... they can't even include proper info o... Ver mais
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Veja o que dizem as avaliações
Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Ver mais
The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support the... Ver mais
A empresa respondeu
Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these. Why k... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Informações de contato
Estados Unidos
- 646-413-7538
- hello@chamelo.com
- chamelo.com
3,0
Bom
455 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The absolute worst shopping experience…
The absolute worst shopping experience I have ever had. I am waiting for the order to arrive for 2 months!!! And still waiting. Support team are so incompetent... they can't even include proper info on the status of the order, giving you the wrong status, wrong shipping number, lying about actions like one day they are telling that they have already send the oder, in couple of days they are telling that they just have sent it today. I really hope that the product itself worth it, because if not the entire company is so f*cked up.
25 de março de 2026
Avaliação não solicitada
Perfect for all days
Whether it’s sunny or cloudy, they’re perfect for everyday wear.
They’re comfortable, stylish, and the smart lens technology works better than expected.
1 de maio de 2026
Avaliação não solicitada
Resposta da Chamelo
Hi Thanusha,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Chamelo glasses have become perfect for everyday wear, rain or shine.
It’s especially great to know that you’re enjoying the comfort, style, and smart lens technology — we put a lot of effort into creating glasses that not only look great, but genuinely improve the day-to-day experience for our customers.
We truly appreciate you taking the time to share your experience and support our brand. Enjoy your glasses, and please don’t hesitate to reach out if there’s ever anything we can help with.
– The Chamelo Team
I love the glasses
I love the glasses. I love how I can change the color to match my outfits and how I can still use the glasses inside as they are not dark lenses.
6 de maio de 2026
Avaliação não solicitada
Resposta da Chamelo
Hi Leslie,
Thank you so much for your review! We love hearing that you’re enjoying both the style and versatility of the glasses.
Being able to switch colors to match different outfits while still comfortably wearing them indoors is exactly the kind of everyday flexibility we designed them for, so it’s awesome to hear they’re fitting so well into your lifestyle.
We truly appreciate your support and hope you continue having fun with them!
– The Chamelo Team
CHAMELO GIVES AWFUL SERVICE
The service from Chamelo is apalling!!!! They are very quick to respond to emails but the responses tell you NOTHING! I ordered my glasses on 11 March 2026 and I am still waiting to receive them. Supposedly they used USPS and once the item ALLEGEDLY arrived at Johannesburg, South Africa NOTHING! They say that the glasses are probably still at Customs. Seeing as they supposedly arrived on 26 April it is highly UNLIKELY that it is a Customs issue as I have received absolutely ZERO notification and it is now 11 May 26. Chamelo advised that this is out of their control!! What a load of nonsense as there is still a RESPONSIBILITY by Chamelo to ensure that the client receives their item especially as it was paid for on 11 March 26!!!!!!!!! I have asked many many many times for a Manager's name and contact number but Chamelo support just ignores this - bloody awful service.
11 de maio de 2026
Avaliação não solicitada
Great customer service
I had an issue with my glasses and the customer service was excellent, they resolved my problem in a timely fashion, I love the glasses but most of all I love that Chamelo stands by their product 100 percent
24 de abril de 2026
Avaliação não solicitada
Resposta da Chamelo
Hi Deidre,
Thank you so much for the kind words and for taking the time to share your experience with us. We’re really happy to hear that our team was able to resolve the issue quickly and that you’re loving your glasses.
Standing behind our products and making sure our customers feel supported is extremely important to us, so your feedback truly means a lot. We appreciate your trust in Chamelo and hope you continue enjoying your glasses for a long time to come.
– The Chamelo Team
Horrible Customer Service, Still no product
I ordered the Knicks Sun Glasses 9 days ago and they still have not shipped!
I've reached out via email just to get the same response "delay in shipping, blah blah blah".
$240 for a pair of sunglasses and their customer service and order processing are HORRIBLE!!! People dont order Knicks Sun glasses to wear them in October!
Before you place an order with this company, be prepared to get charged immediately and wait forever to see if they'll even send you the product.
9 de maio de 2026
Avaliação não solicitada
I love that that the diffirent colors…
I love that that the diffirent colors also have different tint levels so there's something for every time of day and outfit. I also wanted to give a shoutout to the support team who were very responsive which was hugely appreciated.
7 de maio de 2026
Avaliação não solicitada
Resposta da Chamelo
Hi Adam,
Thank you so much for the kind words! We’re really glad you’re enjoying the different tint levels — we designed them to fit different moods, lighting conditions, and styles throughout the day, so it’s awesome to hear that stood out to you.
And we truly appreciate the shoutout to our support team as well. We always do our best to be there for our community, so your feedback means a lot to us.
– The Chamelo Team
ALREADY PURCHASED THIS ITEM AND IT…
ALREADY PURCHASED THIS ITEM AND IT DIDN'T WORK, SO I HAD TO ORDER IT AGAIN..
5 de maio de 2026
Resposta da Chamelo
Hi Lester,
We’re very sorry to hear about your experience and completely understand how frustrating it must be to have to place another order after your original item did not work as expected. That is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience caused.
Our upper management team will be reaching out to you directly to better understand the issue and assist in getting this resolved properly for you.
– The Chamelo Team
The Chamelo team has amazing customer…
The Chamelo team has amazing customer support and after-sales care. They genuinely care about their customers, and it really shows in the way they handle everything. I truly appreciate the support they provide. I also love the sunglasses — the built-in speakers are surprisingly clear and make my runs much more enjoyable. Highly recommended.
6 de maio de 2026
Avaliação não solicitada
Resposta da Chamelo
Hi Stack,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying both the sunglasses and the built-in speakers, and we’re especially happy that our support team could make a positive impact. We truly appreciate you taking the time to share this, and we’re so glad we could be part of your runs!
– The Chamelo Team
Resposta da Chamelo
Hi Salem,
Thank you so much for your feedback! We're so glad to hear you're enjoying your sunglasses. If you ever have any questions or need anything else, feel free to reach out!
– The Chamelo Team
I got the Zurix after 2 months of…
I got the Zurix after 2 months of shipping...
It's light weight and sleeky.
Honestly the 4 different shades do not have much difference. I was expecting more transitions.
5 de maio de 2026
Avaliação não solicitada
Resposta da Chamelo
Hi Kiwi,
We’re really sorry to hear that the glasses didn’t fully meet your expectations. Please respond to Trustpilot’s request for more information—our upper management would love to reach out to learn more and gather your feedback on how we can improve. Thank you for sharing your thoughts—we really appreciate it.
– The Chamelo Team
UPDATE 5/14/2026:
Hi Kiwi,
We are still waiting to hear back from you. Kindly respond to Trustpilot's request for more information so that we can assist you further.
– The Chamelo Team
Resposta da Chamelo
Hi James,
Thank you so much for your feedback! We’re so glad everything met your expectations. If you ever need anything in the future, we’re here to help!
– The Chamelo Team
Overall great
Overall great, the product is amazing. Only downside is, that it took quite a lot of time, for them to shipp it, still the customer support was fast to answer and very understaning. I am very happy with the overall expirience. It took around 3 weeks to receive them since the purchase, which I think is just right amount of time.
7 de abril de 2026
Resposta da Chamelo
Hi Marta,
Thank you so much for your thoughtful review! We’re so happy you love the product, and we really appreciate your patience. We’re glad our customer support could assist you quickly, and we’ll keep working to ensure faster shipping in the future. If you need anything else, we’re here for you!
– The Chamelo Team
Delivery is a disaster
Design, feature and battery lifespan are pretty neat.so i gave 3 stars for these
But.. the shipping out, delivery and updating are total disappointments so 2 stars out based on these.
Why keep advertising for the product sales for profit and cannot keep up with the delivery to customers?
What Chamelo really wanting to create an image, a positive or negative impression to All?
There will be other competitors catching up by then we will switch. Sad.
17 de abril de 2026
Avaliação não solicitada
Resposta da Chamelo
Hi Rosie,
Thank you for your feedback, and we’re truly sorry to hear that your delivery experience wasn’t up to your expectations. We’re glad you liked the design, features, and battery lifespan, but we know how crucial timely delivery is.
Our upper management will be reaching out to you directly, but to do so, we ask that you respond to Trustpilot’s request for more information. Once we have those details, we’ll get in touch to see how we can make this right. We really value your business and hope to earn back your trust.
– The Chamelo Team
UPDATE 5/14/2026:
Hi Rosie,
We are still waiting to hear back from you. Kindly respond to Trustpilot's request for more information so that we can assist you further.
– The Chamelo Team
I ordered my sunglasses on express…
I ordered my sunglasses on express delivery (3-4 days) and therefore paid extra about 40€. One week later they are not even shipped and customer service does not reply to any messages. Feels a bit like scam, I wonder if they will ever arrive
25 de abril de 2026
Avaliação não solicitada
Resposta da Chamelo
Hi Patrick,
We’re very sorry to hear about your experience, especially after paying extra for express shipping. We completely understand how frustrating and concerning this situation must feel, and we sincerely apologize for the lack of communication and delay.
We also want to assure you that this is definitely not a scam. While delays and processing issues can occasionally happen, this is absolutely not the experience we want for our customers, and we will work to figure out exactly what happened with your order.
Please respond to Trustpilot’s request for additional information so that our upper management team can personally look into this for you and help get this resolved as quickly as possible.
– The Chamelo Team
Very good customer service
Very good customer service. Very satisfied with their response times and overall customer satisfaction. Would order again!
17 de março de 2026
Avaliação não solicitada
Resposta da Chamelo
Hi Inic,
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our customer service and response times. We can’t wait to have you order with us again—if you ever need anything else, just let us know!
– The Chamelo Team
Közel egy hónapja várok a szemüvegre
Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzáció nincs, még az ígéret beváltása is vicc egyelőre! Kérném a tulajdonosok közvetlenül keressenek fel, mert ez így nagyon nem tetszik! Máshol is elkölthettem volna a szemüveg árát, eddig ez hatalmas csalódás!!!
21 de março de 2026
Avaliação não solicitada
I am very dissatisfied with the costumer service
I am very dissatisfied with the customer service. I ordered a pair of cycling glasses, and nowhere on the website was it mentioned that the item was out of stock or unavailable. Payment was processed immediately, and the shipment was supposed to take place within a few days.
Then, out of nowhere, I received an email saying the delivery would be delayed, with absolutely no indication of how long the delay would be. I contacted customer service, only to receive another vague and generic response… Lots of words, but no concrete information.
At this point, it is completely unclear whether the glasses will even be shipped at all. Very disappointing experience.
13 de abril de 2026
Avaliação não solicitada
Company founder reached out to me…
Company founder reached out to me ‘wanting to make it right’; however, I have yet to hear back from them once I had replied. That was September 2025.
16 de setembro de 2025
Avaliação não solicitada
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