Chapelhouse Motor Group Avaliações 

very helpful approach at all times. When I went back joey was great 👍 absolute star and provides A star after sales service as well. thought I was in a Rolls Royce showroom. highly recommended .

We had a fantastic experience today with Brand Ambassador Joey. Joey was friendly, efficient, extremely knowledgeable and gave us a great deal on the car we purchased. He went out of his way to help us and explain everything . I would have no hesitation in recommending him to anyone looking to buy a new vehicle.

We placed our order for an MG3 in the very capable hands of Wes in the Sales Dept. The friendly and knowledgeable service that we received was really appreciated. Indeed ,all the staff that we engaged with were great.

I want to leave review on the perfect experience of purchase I had at Chapelhouse St.Helens with Chris . Chris has wide knowledge in the field . He is so friendly, professional and willing to share his information with the customer.

Excellent service from all the guys at Jaecoo. Especially Mike in service.

Well looked after as I waited for my car to be serviced, thank you nicole.

Just collected an MG3 hybrid plus from Southport sold to us by Joey, very nice man, showed us and explained everything clearly offered us help at anytime. Toni sorted all the paperwork out and again she was very helpfull. Would recommend highly.

Whenever we are in the market for a new car, we always choose Chapel House Southport. Over the years, we have found them to be consistently reliable, friendly, helpful, and trustworthy. Recently, we purchased another Suzuki car and the service was first-class. A special mention to Wes who guided us seamlessly through the buying process and went that extra mile in ensuring that it was such a positive, pressure-free experience. He was helpful, polite, cheerful, and professional, and is a true credit to Chapelhouse and Suzuki. Thank you, Wes, and all the team for the exceptional service. We highly recommend Chapel House Southport if you're looking to purchase a car.

⭐️⭐️⭐️⭐️⭐️
From start to finish, the service was absolutely outstanding in our Blackpool branch. Josh and Danielle were exceptional — their professionalism, warmth, and attention to detail made the entire experience effortless. Taking delivery of our stunning new Jaecoo was an absolute delight, and we couldn’t be happier!

Both Josh and Danielle went above and beyond to ensure everything was handled smoothly, keeping us informed at every step and making us feel completely at ease throughout the process. Their customer-focused approach and genuine care set a new standard for excellence.

We can’t recommend Chapelhouse highly enough — if you’re looking for a new car and want a seamless, enjoyable experience, Josh and Danielle are the dream team!

Review Date: 29th October 2025 Vehicle: Jaecoo Dealership: Chapelhouse Warrington
I am writing this review after an extremely negative, eight-month-long ordeal with Chapelhouse Motor Group, which has demonstrated an unacceptable level of customer contempt and an utter failure of compliance and leadership. I strongly advise any prospective customer to take their business to a reputable competitor.
The Problem: A Faulty Vehicle and Financial Loss
I purchased a new vehicle from Chapelhouse in March 2025. From day one, the car suffered from numerous critical faults and glitches. Despite repeatedly informing the Chapelhouse Warrington dealership of these issues, no substantive resolution was achieved over a six-month period.
When the manufacturer (Jaecoo) became unresponsive and unhelpful, I was forced to escalate the issue to my finance company. It is telling that they, unlike Chapelhouse or Jaecoo, acted professionally, took my complaint seriously, and ultimately offered to terminate my finance agreement. While this relieved me of future payments, it left me substantially out of pocket for six months of paying for a defective product, plus the cost of securing a fresh replacement vehicle and deposit.
Chapelhouse's Insulting "Final Response"
My formal complaint was lodged with the Chapelhouse Group Head of Compliance, seeking compensation for the financial losses, distress, and inconvenience caused by selling me a faulty car and failing to assist me.
Chapelhouse’s formal "Final Response" dated 21st August 2025 was a complete dismissal of all liability. It contained numerous factual inaccuracies, including the false claim that I had not been in communication with the dealership after April. Crucially, they adopted an insulting stance of total non-involvement, arguing that because they are not the manufacturer, they bear absolutely zero responsibility for the major faults in the vehicle they sold me.
The Final Tactic: Intentional Silence
Following this unsatisfactory dismissal, I sent a highly detailed, stern follow-up letter on 10th September 2025, copying senior figures including the Group Chairman and Managing Director, demanding they reconsider their position.
As of today, 29th October 2025, this communication has been met with absolute and complete silence. This deliberate refusal by the highest management within Chapelhouse Motor Group to acknowledge a customer who has been financially and emotionally damaged is a disgusting display of contempt and demonstrates an arrogant tactic to simply wait out the "nuisance."
The Verdict: Choose Another Dealer
Chapelhouse Motor Group has demonstrated that their responsibility to the customer ends the moment the sale is completed. When a major issue arose with a vehicle purchased from their franchise, they intentionally abandoned me, choosing to protect their own interests rather than honour their commercial and ethical obligations.
Customers have numerous choices in the market. Based on this appalling experience—months of unresolved stress, financial detriment, and being summarily ignored by senior executives—I strongly urge you to choose any dealership other than Chapelhouse. You deserve a dealer who stands behind the product they sell.
Please do not insult my intelligence with a standard, meaningless and insincere platitude like "we are sorry to hear you've had a bad experience." The damage has been done.

Recently purchased a Mazda CX 3 from Chapelhouse Southport. Wes spent a lot of time with us, explaining details on the car etc. Took it for a test drive and it was definitely add to basket. There was a couple of changes to plan, but they went above and beyond to get me on the road at short notice. I always felt like the priority was me which is so important. Even when I encountered an issue the morning after picking it up, they were straight on it.
I absolutely love my car and would 100% recommend Wes and the team at Chapelhouse.

Went to CH Blackpool to view an ex demo Jaecoo 7, but decided to go for a new one, spoke with Danielle in sales who was informative, professional and helpful.
Bought a new Jaecoo 7 in the colour of my choice and it was ready to collect 7 days later. Danielle constantly kept in touch to keep me updated on the progress and on handover day, she was simply outstanding.
There’s no hard sell required to sell the Jaecoo 7 and I am entirely satisfied with mine and the service I received
Danielle thank you so much for everything it is greatly appreciated 🙌🙌🙌🙌🙌

Danielle was amazing from start to finish, i came in to purchase a jaecoo but wasn’t sure about which model/spec etc. she really took care of me, described which was the best model for my exact needs, very knowledgeable and amazing customer service skills. I was a-bit unsure if i was even going to get a jaecoo at the start but after the wonderful experience i have with Danielle i purchased the vehicle. From the initial overview about the difference models through to fitting my car mats and me driving away with the car, she was consistently professional, very polite and friendly. I will definitely be a repeat customer and also refer any friends and family to Danielle!

Despite numerous visits to sort out the issue with my sat nav from my earlier review , after 4 months i have decided not to give anymore of my time to try and get it sorted .I will just put it down to experience and hopefully nobody else makes the same mistake i did in buying a car from Chapelhouse ( Southport )

Bought a brand new car in June from Bolton MG, still no log book despite numerous calls, emails & complaints and visits . Consistently fobbed off with promises that it will be sorted /investigated/resolved but still nothing.
Now considering taking the matter further , feel completely let down at the lack of customer service.

No pushy sales, and kept informed of progress of sale.

Just bought my new MG from Chapelhouse St Helens, what a fabulous experience from the beginning, I dealt with Alan and from the minute we stepped in the showroom he was great, very knowledgeable and friendly and put up with my million and one questions with a smile every time 😊 got me a great deal and I'm in love with my new car, would definitely recommend them to anyone and will definitely be back next time.

Update to the below review:
Since writing the below review I was contacted by Tom at Chapelhouse who apologised for the lack of customer service I had received and organised the refund for me, the £99 was returned to my account the following day. Wes the salesman mentioned also called me on his return from holiday and also apologised for the length of time it took to return the refund, he explained how busy he had been through the week and that he was sorry for the inconvenience. It’s a shame it took so long to resolve this problem but I’m reassured that Wes is a decent and well meaning salesman and I’ve no doubt that if I needed a car in the future I’d still consider using him.

It’s very hard for me to write a bad review but in this case I have to warn people about my current experience with Chapelhouse Ainsdale. I paid £99 to reserve a car we were interested in, however after seeing the car and driving the car there were a number of issues which meant we opted to go for an alternative elsewhere. Wes, the salesman we dealt with assured me the reserve was fully refundable. I spoke to him face to face and thanked him for his efforts and apologised that we were unable to do a deal, he told me he was busy at that time but would call me later to organise the refund. You guessed it…I didn’t get a call, he didn’t call me the next day either. I called Chapelhouse on Thursday this week and was told ‘Wes was busy but would call me later’ you guessed it again…. He didn’t call me, on Friday I called and was told Wes was on leave they were very sorry but someone would call me later to sort the refund….yep… no call. BE VERY CAREFUL WHEN DEALING WITH WES AND THIS COMPANY!!! Think twice before giving £99 to reserve a car, you may have to wait until they can be bothered to return your calls and actually give you your money back!

Found a car at chaplehouse. Test drove it and left a deposit (none refundable apparently)I delt with Gordon who was amazing. Long story short but I wasn’t happy with the APR from there finance company So I called to back out of the deal. I spoke to Tom who spoke to me like I was something he had stepped in. Telling me “you was happy with the price when Gordon had called you “ I said yeah but on reflection I wasn’t prepared to spend that much and with the car tax I’d have to pay as well it was mounting up. He told me that there was no car tax as you don’t pay tax on electric cars. I explained from April this year you do. He insisted I was wrong and that he would call me back. ( never did ). I decided to sort my own finance out I found a much better deal with a lower APR. The finance company sorted everything for me they sent payment over and Tom kept telling me it hadn’t cleared there end despite Chaplehouse telling the finance company it had. Every call I made to chapelhouse when speaking to Tom I was made to feel like that they were doing me a favour and not me being a customer. I called on Monday and then again Tuesday and was told it’s not cleared and we will call you when it has. At this point I had had enough and said well as I’ve not signed for the car I won’t be going ahead with the purchase and I’d call the finance company and let them know. He told me the deposit I had paid was none refundable even though that had never been said and the car was still on website for sale so had never gone as sold or reserved. I called the finance company who said they would call again as they had been told the money was clear on the Monday. Amazingly 30 mins later Gordan called me and said you can come and collect the car. When I got to chaplehouse a diary was left open on Mondays date that said call (me) and arrange collection ask Tom. ? How could that be if money wasn’t cleared I ask myself. Needless to say buying a new car wasn’t a nice experience from Chappelhouse Bolton. Ive never been treated so bad. Although I do have to say the car was lovely and Gordon is a great sales man and very polite. I’d have walked away if it wasn’t for him.

I dropped my car into chapel house in Warrington to have it serviced on Saturday. On my way home from the garage the rim around one of the back windows suddenly came away partially and was flailing around in the wind banging on the side of the car. By the time I got home the garage was shut. I contacted the garage first thing Monday morning as soon as they opened to explain what had happened and followed up with an email with photos of the damage. I spoke to a nice lady called Sophie who advised me she would check with her team but that it could possibly be booked in for repair on Sat 11th Oct as I work full time and can’t bring the car midweek. I received an email later saying
“I have spoken to the technicians and they have said they never touched the back door of your vehicle. I have just shown this to my manager and he has said we can try and rectify the issue but it would need to come in on a weekday not a weekend.”
I find this incredibly disappointing and very poor customer service from the technicians and the management. Firstly the car was washed so the back windows would’ve been touched. Secondly I am only asking for a simple repair, I can’t understand why it can’t be accommodated on a Saturday. This is not the first time I have had issues with this garage. I have a service contract with them which is supposed to cover MOT also but part way through the contract they refuse to do MOTs on Saturdays so now I have the additional cost of an MOT and when I queried this with them at the time their attitude was appalling and rude. I will not be renewing the service contract with them and I would not recommend them to anyone.