My honest experience so far with these supplements ✨ I’ve been taking the Charava range for a little while now, and the biggest difference I’ve personally noticed is more energy during the day an... Ver mais
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Veja o que dizem as avaliações
YOU GUYS MUST BE ALIENS, I HAVE N-E-V-E-R EXPERIENCE SUCH OUT OF THIS WORLD, FIRST CLASS SERVICE AND TOP NOTCH QUALITY, NO FILLERS OR CRAP ADDED, SAFE FOR KETO PEOPLE AND THE REALY SERIOUS HEALTH F... Ver mais
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I recently placed my first order with Charava and was really looking forward to trying their Magnesium Glycinate, so I was disappointed when I discovered it was missing from the package that arr... Ver mais
I placed an order for 4 items only to receive one with no explanation given .The next day when I emailed and made contact via instagram did I receive a response saying that the glycinate is out of... Ver mais
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Detalhes da empresa
Sobre Charava South Africa
Escrito pela empresa
CHARAVA ♾️
Pronounced: [shah-ray-ver]
Premium Supplements for Longevity and Well-being
Established in the UK in 2021, Charava has been on a mission to empower individuals around the world in their pursuit of longevity, vitality and well-being.
Our carefully curated selection of supplements is crafted with high-quality ingredients and backed by scientific research, promoting not just living longer but living better.
At Charava, we take pride not only in our products but also in the exceptional support we provide to our customers. We believe that wellness is a journey, and our dedicated team is here to assist every step of the way by answering questions, offering guidance, and ensuring a seamless experience. As part of the Infinity Therapeutics Limited group, based in London, we serve a worldwide community with transparency, quality, and a commitment to excellence.The Woman&Home Beauty Awards 2025, South Africa
Escrito pela empresa
- Charava's Magnesium Complex Wins
- We are thrilled to announce that Charava has been recognised at The Woman&Home Beauty Awards 2025 in South Africa , with our Magnesium Complex winning a 'Holy Grail' in the supplements category. This achievement highlight our commitment to providing high-quality, science-backed supplements for optimal well-being.
CERTIFIED
Quality, Sustainability, and Responsible Production
At Charava, we're committed to providing you with the highest quality longevity supplements. This commitment extends far beyond the ingredients we use – it encompasses every step of our manufacturing process and our overall impact on the world.
That's why we've achieved certifications in three internationally recognized standards: ISO 9001:2015, ISO 14001:2015, and Good Manufacturing Practices (GMP).
These certifications demonstrate our dedication to quality, sustainability, and responsible production.
Informações de contato
África do Sul
- Sales@charava.co.za
- charava.co.za
FOLLOW US
4,2
Muito Bom
317 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent product not easily available…
Excellent product not easily available anywhere else in country. Fast delivery
10 de julho de 2026
Excellent Customer Service When Things Didn't Go to Plan
I recently placed my first order with Charava and was really looking forward to trying their Magnesium Glycinate, so I was disappointed when I discovered it was missing from the package that arrived.
That said, I wanted to leave a review because the customer service I received was genuinely excellent. Marie responded quickly to my emails, kept me updated, and was friendly, professional, and courteous throughout the process. Although the product remained out of stock longer than expected and they couldn't provide a confirmed delivery date, they were transparent about the situation and ultimately processed a full refund, which I have now received.
Of course I would have preferred to receive the product, but I came away feeling that Charava genuinely cares about its customers and communicates honestly when things don't go according to plan. In a world where good customer service can be hard to find, that deserves recognition.
I'll happily consider ordering from Charava again in the future.
13 de julho de 2026
Fast and efficient service.
2 de julho de 2026
Resposta da Charava South Africa
Thank you, Em! Fast and efficient is exactly what every customer deserves. We hope you're enjoying your order!
Fast efficent service :)
2 de julho de 2026
Resposta da Charava South Africa
Thank you, Sharon! Always a pleasure. Fast and efficient every time is the goal!
Resposta da Charava South Africa
Thank you, Myriam! That's exactly the experience we want for every customer. We're happy to be part of your wellness journey!
I placed an order for 4 items only to…
I placed an order for 4 items only to receive one with no explanation given .The next day when I emailed and made contact via instagram did I receive a response saying that the glycinate is out of stock..This is after taking my money for 4 items..Disgusting dishonest behaviour..wont be purchasing again
30 de junho de 2026
Resposta da Charava South Africa
Thank you for taking the time to leave your feedback and I am so sorry for the experience you had. We had an unexpected surge in Magnesium Glycinate orders which unfortunately meant that by the time we got to your order, we did not have enough stock to fulfil it. This should have been communicated to you straight away and I am truly sorry that it was not. You have since been refunded for the missing Magnesium Glycinate.
This is not the standard we hold ourselves to and we genuinely hope to have the opportunity to restore your trust in us.
Good communication from the team who…
Good communication from the team who runs Instagram and the delivery process was great.
25 de junho de 2026
Resposta da Charava South Africa
Thank you, Perlusha! Great communication and a smooth delivery is exactly what every customer deserves. We're happy to be part of your wellness journey!
Fast delivery of parcel.
18 de junho de 2026
Resposta da Charava South Africa
Thank you, Thandokuhle! Fast delivery is exactly what every customer deserves, and we're glad it reached you quickly. We hope you enjoy your order!
A comedy of errors and useless apologies
These Guys are very hard work to deal with
and impossible to contact ,with no phone number and an obscure physical address in the middle of Sandton
They have abused my subcription send incorrect requirements /debit my card incorrectly
Initially they were out of stock of my product request for 3 months . Now ZERO sign of my DELIVERY!!!!
Totally disappointed !!!
22 de junho de 2026
Avaliação não solicitada
Resposta da Charava South Africa
Hi Mr Brennan,
Thank you for your feedback. We can see this has already been picked up by our team via email and is being resolved. To clarify, the order sent was correct and in line with the subscription you purchased. We operate via email and live chat only, as this allows us to assist customers more efficiently and keep a full record of every conversation. All your concerns have been addressed and your refund and delivery are both being taken care of.
As everything is now in order, we'd appreciate it if you could consider updating your review to reflect the resolution. We're always here if you need anything further at support@charava.com.
SHOCKING SERVICE LEVELS
I am shocked that you have sent this email!!
Last week I cancelled the subscription which was not initiated by myself. I asked for a refund of a purchase that I DID NOT make. AND i asked to be taken OFF your database, and here you are again contacting me....
I think your company is doing a shocking job! Your system is running the show and its clear the left hand does not know what the right hand is doing.
Kindly send me the number of your MD. I would like to call him or her.
1 de junho de 2026
Resposta da Charava South Africa
Hi Catherine, thank you for your feedback. We do want to address the points raised here so other customers have the full picture.
When a product is added to cart on our website, customers are presented with two clearly displayed options before checkout: a one-time purchase or a subscription. The subscription option was selected, which is what triggered the renewal charge. This was explained to you over email, and we were glad to see you acknowledged this and confirmed you were happy with the resolution at the time.
Our team cancelled the subscription and processed a full refund straight away, and we were happy to do so.
The email you received afterwards was an automated review invitation that gets sent when a purchase is made. This should have been cancelled when we processed your cancellation, and we apologise for that oversight on our end. It was not intentional and we completely understand why it came across the wrong way.
We hope this clears things up. If you ever need anything, we are always here at support@charava.com.
Paid for the product but never received…
Paid for the product but never received it due to stock holding problems.
Refund in progress
1 de junho de 2026
Resposta da Charava South Africa
Thank you for your feedback, Jørn. We are sorry your order was affected by a stock shortage. We produce our supplements in small, frequent batches to ensure maximum freshness and potency, which does occasionally mean a product sells out faster than expected. As soon as we were aware, we let you know, cancelled the order, and processed a full refund.
The good news is that NMN+1200 is back in stock, so you are welcome to place a new order whenever you are ready! We hope to have you back!
Speedy delivery and great service
1 de junho de 2026
Resposta da Charava South Africa
Thank you, Kim! Speedy delivery and great service is exactly what every customer deserves. We're so glad to be part of your wellness journey!
charava duplicated payment on my order…
charava duplicated payment on my order causing me great inconvenience
1 de junho de 2026
Resposta da Charava South Africa
Hi Aneesa, we are really sorry about this. When your subscription renewal experienced a technical failure, our team attempted to resync it on the backend, which unfortunately triggered a second charge. This was an error on our end and not something you should have had to deal with.
The duplicate order was cancelled and the charge was refunded as soon as we became aware. We appreciate your patience and we are sorry again for the inconvenience this caused.
I am extremely pleased with the NMN…
I am extremely pleased with the NMN tablets. Since using the product, I have noticed a significant improvement in my skin texture, a visible reduction in pigmentation, and an overall increase in my energy levels and sense of well-being.
While the product is relatively expensive, I believe it is well worth the investment given the results I have experienced.
I am also impressed by the excellent customer service and the speedy delivery of the product. Overall, I have had a very positive experience and would highly recommend it.
18 de maio de 2026
Resposta da Charava South Africa
Thank you, Retha! It's so great to hear you're noticing real results with NMN+1200. Improved skin texture, reduced pigmentation, and better energy are exactly the kinds of benefits it's designed to support. We completely understand the investment, and we're glad the results are making it worthwhile for you. We're happy to be part of your wellness journey!
Quick no hassle delivery.
29 de maio de 2026
Resposta da Charava South Africa
Thank you, Alan! Quick and hassle free delivery is exactly what we aim for. We hope you're enjoying your order!
Resposta da Charava South Africa
Hi Monique, we're sorry to hear this and this is the first time we've received feedback like this, so it does appear to be an isolated incident. While very rare, capsules can occasionally come open during transit due to movement and pressure changes in the delivery process. All our products go through strict quality checks before leaving us. We have reached out to you directly via email so we can get this sorted for you!
YOU GUYS MUST BE ALIENS
YOU GUYS MUST BE ALIENS, I HAVE N-E-V-E-R EXPERIENCE SUCH OUT OF THIS WORLD, FIRST CLASS SERVICE
AND TOP NOTCH QUALITY, NO FILLERS OR CRAP ADDED, SAFE FOR KETO PEOPLE AND THE REALY SERIOUS HEALTH FANATIC
25 de maio de 2026
Resposta da Charava South Africa
Ha, we'll take that! Thank you so much, Sonja! Knowing our products are hitting the mark for serious health enthusiasts means everything to us. Clean ingredients, no fillers, and keto friendly. That's exactly the standard we hold ourselves to. We're so happy to be part of your wellness journey!
My honest experience so far with these…
My honest experience so far with these supplements ✨
I’ve been taking the Charava range for a little while now, and the biggest difference I’ve personally noticed is more energy during the day and better sleep at night 🤍
As a busy mom and business owner, feeling rested and having more energy makes such a difference. Still early days, but I’m excited to see the continued benefits ✨
This is just my personal experience.
6 de maio de 2026
Resposta da Charava South Africa
Thank you so much, Suanre! More energy during the day and better sleep at night are two of the most wonderful benefits our customers notice, and it means a lot hearing it from a busy mum and business owner. You deserve to feel your best! We're so excited for you to see the continued results and we're happy to be part of your wellness journey!
When I placed my very first order there…
When I placed my very first order there were two items that were not in stock, I was very quickly informed and told a refund would follow for the two items. Much time went by and no refund. I emailed at least twice to query this and eventually around the middle of May I was refunded, who knows what would have happened if I didn't pursue it,I was annoyed and disappointed
6 de maio de 2026
Resposta da Charava South Africa
Hi Walter, thank you for your feedback. We did want to clarify though as we have checked our records and all your orders with us have been fulfilled and delivered successfully, and we have no record of any emails from you regarding out of stock items or a refund. It is possible this experience may have been with a different company.
We would really appreciate it if you could take another look and update your review to reflect your actual experience with us. If you do have any concerns at all, we are always happy to help at support@charava.com.
Excellent service as always.
4 de maio de 2026
Resposta da Charava South Africa
Thank you, Patricia! Excellent service is always the goal and we really appreciate your continued support. We're happy to be part of your wellness journey!
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