The customer service team was very quick to ensure they stood by the quality and service for their product. I am very happy with the entire process.
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Veja o que dizem as avaliações
Over the past few years, Chargeasap has released a number of interesting products for people who need a flexible way to charge multiple large and small devices. I purchased their products at an earl... Ver mais
A empresa respondeu
Overall would not purchase another item from chargeasap. I was unlucky that my unit was delayed by Covid, but received with reasonable updates during that period. My issue is the 200W Omega USB-C G... Ver mais
A empresa respondeu
I almost never leave reviews, good, bad or indifferent, but in this case, I feel compelled to give the review I wish I had seen before ordering. I joined the kickstarter campaign more than two years a... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Fast, safe and best magnetic charging cables for your Apple and Android (USB-C) mobile devices from the original creators of the magnetic cable. Alongside our first graphene powerbank with the most powerful battery in the world. Charging redefined. Shipping worldwide.
Informações de contato
Los Angeles, Estados Unidos
- help@chargeasap.com
- chargeasap.com
3,8
Muito Bom
226 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scam company
Scam company - 2.4 years after order without delivery or a reply on status. Cannot believe the level of scam this company is
17 de abril de 2023
Avaliação não solicitada
Resposta da Chargeasap
Hi Soham, as advised via email, your Kickstarter order has been shipped.
Please accept our sincere apologies for the delay in shipping your order. We understand how frustrating it can be to wait for your purchase to arrive, and we appreciate your patience. We appreciate your support of our small Australian start-up, as it can be challenging to compete with larger brands, which are Chinese companies that own the factories that produce their products.
We would like to reassure you that we are a legitimate company and have launched 11 crowdfunding campaigns since 2016. We take pride in our transparency and honesty in dealing with our backers, and we strive to provide the best possible customer experience.
Out of the 11 campaigns we have launched to date, this was only one that experienced shipping delays. Even our most recent campaign, which launched after, was shipped with no delays.
We just wanted to quickly explain what crowdfunding is (we use Kickstarter & Indiegogo) to launch all our cool new products. You probably noticed that our products are pretty unique and not available in regular stores, which is why you decided to back us in the first place.
Crowdfunding is a unique way of raising funds to bring innovative products to market. Unlike traditional retail channels, like our official Chargeasap website that dispatches orders in two business days, crowdfunding allows small businesses and start-ups to raise the necessary capital to produce and deliver their products to market.
While crowdfunding campaigns can be incredibly successful, they do come with their own set of challenges. One of these challenges is the potential for delays in the delivery of products.
Delays can occur due to a variety of reasons, such as manufacturing delays, supply chain disruptions, or unexpected setbacks during the production process. In our case, the COVID-19 pandemic and our original factory partner not producing our goods despite us paying upfront were major contributors to the delay in shipping your order.
We tried to be as transparent as possible throughout the entire process, and we provided regular campaign updates that were posted to the campaign page to keep our backers informed of any delays or changes to the delivery timeline.
Once again we sincerely apologise for any inconvenience caused and appreciate your understanding and patience.
This company is a scammer
This company is a scammer! the TRICK is they try to sell us something “NEW and Useful” 3 years ahead then get our money to start another “NEW and Useful” campaign again and again. Then after 3 years today, they will try to deliver the “NEW and Useful product” which is already OLD and not so Useful in order to keep their track record not so dirty then they can keep their games rolling! I backed their campaign in Indigogo THREE years ago and still haven't received anything!
20 de fevereiro de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi Johnny, we apologize for the delays in shipping for your pledged item via our crowdfunding campaign. Should you have not been up to date with the production and shipping status, we wish to recommend that you check our campaign pages for monthly updates.
We are now preparing the last batch of Omega, to be shipped to the customers. While the production was slower than expected due to the issues we had with the previous factory we partnered with, which details we shared via our montly updates, we have hired a new factory and more than 20,000 units have been dispatched since we started shipping.
So we can check more about the details of your orderand help you further, kindly send us a message through chargeasap.com/support and we'll be more than happy to assist you.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
Scam for 300 usd
I bought a flash pro plus for 300 usd and it was not what I expected.
1. the pad for apple watch has no hollow as it was shown on the images, so watch is just laying inclined on the powerbank
2. because of camera, iphone 14 pro is also laying inclined on the powerbank and is charging with less wattage that it could get
3. it barely charges iphone 14 pro 2 times, i doubt it has 25000 mah
And about shipping – at first they agreed to ship to Tbilisi, Georgia, but after few weeks they wrote me and said it’s impossible for them, so i had to organize shipping myself. It took two months to get it.
I posted the same review on their website and they never published it. All that for 300 usd
30 de novembro de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi Mikhail, we appreciate your feedback and we apologize for the experience.
For the Apple watch concave design, we wish to advise that the rubber ring was removed to make it more aesthetically pleasing based on earlier feedback we had received before completing the production of Flash Pro. We also improved the magnetic strength of the Apple Watch charging pad so the rubber ring was no longer required.
As for the iPhone 14, we apologize if the design of Flash Pro could not ensure good charging contact when the iPhone 14 is placed vertically on the wireless charging pad. Iphone 14 is a device released after Flash Pro has finished production, so our ability to ensure user experience will have no issues have been limited by innovations and newer devices. As an alternative, placing your phone horizontally should address the contact issue.
Considering conversion loss and efficiency rate, Flash Pro should be able to charge your device up to 5 times. Capacity is affected be several factors, such as cable's length and power delivery it supports, device's activity while charging and active applications, battery health of the device, wired charging vs wireless charging, etc. Should you want your powerbank's capacity to be consulted, you may send us a message on chargeasap.com/support.
As for the shipping method, shipping of powerbanks with large internal battery has been challenging since pandemic period, its availability isn't as consistent as the shipping methods for normal cables and chargers. Powerbanks are categorized as HazMat items (Hazardous Material) which are subject to stricter shipping protocols. There are periods when shipping methods are available, and there are times they aren't. Rest assured our shipping agents constinuously re-attempts shipping.
We hope we've clarified the issues you reported in this comment. We appreciate your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
Avoid it even with their discounts and kickstarters
The technology seems quite promising and they seem to be using quality components. However, the service and execution are extremely poor.
1. Customer service is slow and will only refer you to their FAQs.
2. You will never hit maximum watts or amps - this is why the product is useless since you can't charge your computer.
3. The wireless charging on the iPhone Flash Pro Plus doesn't work and won't work by design on the iPhone 13/14 Pro
4. There is no charging tip included on their cable. They show it as included but don't include it in the package.
5. It took a month to ship from the Netherlands to Switzerland - normally this is under 2 days with Amazon.
6. You can find better value elsewhere.
7. They don't allow negative reviews on their website.
1 de janeiro de 2023
Resposta da Chargeasap
Hi Anish, we apologize for the experience.
For charging issues, please send us a message on chargeasap.com/support so the issue you experienced can undergo assessment.
We send the FAQs and troubleshooting articles to our customers, as the steps advised usually addresses the initially reported issue. By letting us know that issues persists despite following the suggested steps, it will make the assessment easier and resolution faster.
As for the magnetic tip, the complimentary Infinity cable offerred indeed does not include a magnetic tip. This complimentary item isn't given to all backers, only to those who were able to avail a promotion or those who were our repeating backers from previous campaigns. The complimentary cable is the variation of the Infinity cable that is longer, and usually purchased by backers as extra cable so it does not include a magnetic tip. We also repeatedly reminded backers in our monthly updates that the complimentary cable does not include a magnetic tip. We apologize if the said information was not made more clear.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
Terrible customer service and business practices
They ship to the wrong address and ignore my emails to fix the problem. I complained on Indiegogo and they respond instantly but try to blame me for their mistakes and offered no solution to the problem. I'm out money and the product leaves me no choice to do a chargeback. Their new name is chargebackASAP
24 de novembro de 2022
Resposta da Chargeasap
Hi Nick, we apologize for the said experience.
We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items.
It's definitely unusual that you did not receive a reply from us, so we would like to check in case your email got filtered out by our email system. Instead of sending us emails using your email address, can you send us a message by filling out the form on chargeasap.com/support ?
We shall wait for your message.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
Terrible company, awful products
Terrible company.
I bought a charger from them on kickstarter. It was delayed by over a year. When it did arrive, it was faulty. I contacted them and they told me I'd have to wait until they'd shipped all current orders before receiving my warranty replacement. I told them that was completely unacceptable as it wasn't my fault that the device they sent was faulty. They agreed to upgrade the device, at my cost. I agreed, but they then stopped responding. That was 2 weeks ago.
Do not buy anything from this company!
24 de novembro de 2022
Resposta da Chargeasap
Hi Martyn, upon checking, our team's response period during that period is indeed 5 days, which is why our reply to the email you sent to us was also after 5 days. We apologize for the delays in response. The offer we sent out to upgrade to Zeus was sent to several thousands of backers affected by the production issues of Omega. Most of the backers replied the same day they received our offer like you did, so the surge of tickets was high which caused the delays in responses.
We are aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
this company is a scam
this company is a scam. you will either get a defective device or they will simply not ship it out.
22 de julho de 2022
Resposta da Chargeasap
Hi Will, we apologize for the said experience.
Our items are covered by international replacement warranty. We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items.
Can you send us a message by filling out the form on chargeasap.com/support ?
We shall wait for your message.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
Took my money. Never delivered.
Published ability to deliver to Kenya.
Took my money
Failed to deliver to Kenya
Kept my money.
Disorganised. Borderline theft.
Good intelligent startups would refund knowing that 1 bad customer experience does more harm than 4 sales.
Dont trust them.
Update post reply: the pandemic is not an excuse for not honouring your customer commitments, your apology is meaningless and you don't have my support. I read other reviews from customers with similar bad experiences. It's dad becuase on paper you have a great product but your failure to prioritise customer service is throttling your potential. Unless you intend to refund me please don't reply.
17 de novembro de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi! We apologize for the said experience.
We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items.
It's definitely unusual that you did not receive a reply from us, so we would like to check in case your email got filtered out by our email system. Instead of sending us emails using your email address, can you send us a message by filling out the form on chargeasap.com/support ?
We shall wait for your message.
As for the shipping method issues, we wish to advise that shipping of powerbanks with large internal battery has been challenging since pandemic period, its availability isn't as consistent as the shipping methods for normal cables and chargers. Powerbanks are categorized as HazMat items (Hazardous Material) which are subject to stricter shipping protocols. There are periods when shipping methods are available, and there are times they aren't. Rest assured our shipping agents constinuously re-attempts shipping.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
PLEASE DO NOT BUY ANYTHING FROM CHARGEASAP!!!!
I ordered an expensive power bank. It took weeks to arrive from China. When it arrived the OLED display screen was blank. I contacted customer service. Days later they responded. They told me tech support would contact me to “trouble shoot”. I asked how you trouble shoot a dead screen. After many more days, tech support said they want a video of the battery not working. WHAT? Of what use is a video of a nonfunctional device? I told them I want a refund. After many more days, I received an email that I must pay to ship the $200 paperweight back to them (in China) and if they determine that the device has never been used they might refund my purchase price, minus whatever it will cost me to ship it back to them. At this point, it may be past the 30 day refund window, since it takes them a minimum of 4-5 days to answer an email. In addition, in order to determine that the product doesn’t work, I of course had to unpack the device and attempt to turn it on. Therefore, the device is no longer unused.
The worst part of this is that I really didn’t want a refund. I wanted them to replace the defective item. They don’t seem interested in doing either of these things. And to add insult to injury, each email is signed as being from the CUSTOMER HAPPINESS TEAM. I can only assume they are in the business of sucking happiness out of their customers. I have wasted hours on this. I don’t know if they make any usable products. But I can tell you that they are in the business of not replacing your broken product, nor refunding your money. TERRIBLE. ABSOLUTELY TERRIBLE.
1 de novembro de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi Juli, we apologize for the delays in our responses to your ticket inquiries.
We understand that it took days for the replacement unit to be confirmed and sent out to your address. Your feedback has been noted, for the improvement of our services to our customers.
We are aware of the delays reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
If you're thinking about ordering from Chargeasap, read this first!
I almost never leave reviews, good, bad or indifferent, but in this case, I feel compelled to give the review I wish I had seen before ordering. I joined the kickstarter campaign more than two years ago. Long past any date at which I could dispute the charge or request a charge-back from my card issuer. Oh well. My loss. A recent communication from Chargeasap, confirming my lengthy wait, offers an alternative they will fulfill in May of 2023. Save you money. Go buy an Anker!
5 de novembro de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi Mike, we understand your frustration on the production issues of Omega, and we apologize for the experience.
The good news is Zeus' production is on time, and Omega backers who upgraded to Zeus will be shipped first and prioritized. We are determined that you will receive your pledged items as soon as possible.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
Horrible…scam, junk used.
Horrible…. Got the charger and it’s beat to shreds, clearly used and a POS. Tried to charge and use it… worked for 5 minutes and it’s out of juice!! Scam factory!!!!! I should have known better. I tried to leave a review in their website, of course they only publish the fake 5 star reviews.
22 de setembro de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi Lawrence, our products are covered by international replacement warranty, subject to assessment and validation of the issue reported.
You may send us a message on chargeasap.com/support to report on the issue you are experiencing, and a member of our team shall reply with basic troubleshooting guide and further instructions.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
No customer service if anything goes wrong
Company took forever to ship me the product I ordered. Then in order to receive the power bank (which I ordered with an "add-on" charger) I had to agree to pay a second shipping cost because they refused to ship them separately. If I refused I would have had to wait more months until the charger was ready. I finally received the power bank and it is defective. Submitted a claim and got an email response promising a reply within 24 hours. 10 days and 2 follow-ups later, still no response. Buyer beware.
22 de junho de 2022
Resposta da Chargeasap
Hi Michael,
We apologize for the issues caused by Omega. As previously mentioned in our updates, we experienced issues with the factory we partnered with for the production of Omega charger. However, this has been addressed and we have partnered with a new factory. Over 20,000 units of Omega charger has been dispatched and we are now down to the last batch of production and shipment.
We are aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.
It's definitely unusual that you did not receive a reply from us, so we would like to check in case your email got filtered out by our email system. Instead of sending us emails using your email address, can you send us a message by filling out the form on chargeasap.com/support ?
If the issue has not yet been resolved, then we shall wait for your message.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
NEVER trust them with your money!
Ordered product (Omega 200W and 100W chargers) from them via Kickstarter in October 2020. It's now June *2022* and although they've issued plenty of excuses, their communication is next to zero. They ship products seemingly at random and can offer no assurances as to if or when people will actually receive what they paid for. Their "customer service" is little more than cut-and-paste "thank you for your patience" messages and empty promises claiming that they will fulfill their commitments. (UPDATE: 5/30/2023 -- Have now learned that Chargeasap "flagged" my Trustpilot review, claiming that it was fake and that they never heard of me. I sent Trustpilot all of the documentation and emails.)
1 de junho de 2022
Resposta da Chargeasap
Hi! We apologize for the delay in getting your order across to you.
We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items.
We have shipped more than 20,000 units of Omega and we are down to the last batch of Omega. If you have not received your Omega pledge, kindly send us a message on chargeasap.com/support so we can check the status of your pledge.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
Best powerbank I ever had
I recently ordered a flash pro plus powerbank and I am loving it.
I carry my iphone, macbook and apple watch everyday and it's so convenient to have a single powerbank that could charge them all at once.
World-class quality and absolutely the best powerbank. Thank you so much chargeasap!
26 de maio de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi Tamara! It was our pleasure to provide you with a product that met your needs. Thank you for choosing us!
Terrible customer service - Caveat emptor
I recently purchased the Flash Pro and a 100w GaN charger from Chargeasap. The Flash Pro is an extremely good product I won't lie. I've had a few small issues, such as the passthrough power not working properly and the wireless charger not charging my Samsung devices, but overall the battery charges incredibly quick and does a great job keeping my Surface Pro 8 and Galaxy Z fold 3 charged. (Which is the main reason why I bought it)
However, their customer service is terrible. A month ago I raised a support case because they didn't send me the correct adapter for my GaN charger. It took them a week to reply and I'm still waiting for the adapter.
I also raised a support case about the passthrough charging issues raised above. It's been a week and I've had no reply. Even though I like the product. I can't recommend anyone purchase a $400AUD power bank knowing that if you have issues the customer response will be very poor and might take months to resolve.
Caveat emptor
6 de maio de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi Justin, we understand your frustration on the delays and we sincerely apologize for the experience.
We have been made aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
One Bad Experience
Paid over $300. Watch and phone wireless charging did not work. I spent a month trying to learn where to make a return. After 7 emails I received a reply today. I was told to return the charger to China and pay for shipping. Unbelievable
7 de abril de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi, we understand your frustration on the delays and we sincerely apologize for the experience.
We have been made aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.
Our system used to sorts tickets according to its latest update, from oldest to the newest. Sending of multiple emails would cause your ticket to be pushed to the most recent ones and be less prioritized by our system, especially we have been receiving a lot of inquiries during this period. This sorting system has been fixed, and this shall no longer cause delays.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
DO NOT BUY. THEY DO NOT RESPOND TO ISSUES.
There no longer is a customer service. They take a while to answer the email and stop answering altogether. Their live chat is gone so you cannot follow-up on that route. They also removed their phone number. This means that if you have any issues with your purchase, you are on your own. My issue is now going almost a month and they stopped responding. They asked me to test a defective Flash Pro to which I did and its been at that stage ever since. Contacted 03/15 via email and there's been no movement to my issue. I started contacting via live chat and they said they are inundated and that i shouldn't follow up on my email as it takes that email down to the bottom of the pile to be responded to. Now the live chat is gone. I sent a new email to follow-up on the other ongoing email. DO NOT BUY FROM THEM. YOU WILL REGRET IT. THE FLASH PRO THAT THEY GAVE ME IS OF 50% CAPACITY.
1 de abril de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi, we understand your frustration on the delays and we sincerely apologize for the experience.
We have been made aware of the issues reported, and our team is now expanding to be able to cater to our backers inquiry faster. Again, we apologize for the inconvenience caused.
We also would like to clarify that our system used to sorts tickets according to its latest update, from oldest to the newest. Sending of multiple emails would cause your ticket to be pushed to the most recent ones and be less prioritized by our system, especially we have been receiving a lot of inquiries during this period. This sorting system has been fixed, and this shall no longer cause delays.
As for the capacity issue, if this issue has not yet been addressed, may we request you to send us a message on chargeasap.com/support, and we'll be more than happy to assist you on this matter.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
Worst and I mean the WORST company I…
Worst and I mean the WORST company I have ever dealt with.
Good luck trying to do a return if you're unsatisfied with the cheaply merchandise. They will not accept any returns. all sales are essentially final...they will attempt to have you return the merchandise to their "warehouse in china" which will cost more than the amount of the goods you are buying.
I hade to file a case with Paypal and only then was I able to get my money back as I found a US based return address for the company and paid for return shipping to that address out of my own pocket -
TOTAL SCAM!!! STAY AWAY!!
31 de março de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi Bob, we wish to clarify that our company is not a scam and does not engage in fraudulent activities.
Our products are covered with international replacement warranty subject to assessment and validation of our technical team. For purchases via our crowdfunding platforms, refunds are no longer possible as the contributions made by backers for their pledge has been used already for the production and development of the product.
We also would like to clarify that purchasing via crowdfunding platforms is different from purchasing from a normal store. The nature of crowdfunding is such that campaigns on Indiegogo or Kickstarter are raising funds for work-in-progress projects, ideas, or causes. Contributing to a campaign and claiming a perk on Indiegogo is not the same as buying a product online. There will be no exchanges or returns for change of mind. This was mentioned on the FAQ Return & Exchange Policy of cour campaign page.
We apologize if the purchase terms for our campaigns weren't made more clear.
In case your purchase was not via crowdfunding platform, please let us know by messaging us on chargeasap.com/support and we'll be more than happy to check the details of your order. Purchases via our website store have different terms and conditions, which includes 30-day money back guaranty.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
Disgreaceful customer support.
Bought the Flash 2.0 powerbank on Indiegogo. Broke in less than a year. I've been waiting for almost 4 months for a replacement. Disgreaceful customer support.
17 de fevereiro de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi David! We apologize for the delay in getting your replacement accross to you.
We would like to check if this issue is still not yet resolved, and assist you so you may receive your ordered items.
If you have not received your Flash replacement, kindly send us a message on chargeasap.com/support so we can check the status of your pledge.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
Have bought many items from this…
Have bought many items from this company previously, and was very happy. Recently wanted to buy a 2 meter magnetic Infinity cable as mine had bite the dust. Saw that their 2 meter Infinity cable was sold out. Contacted Chargeasap and was told that they no longer produce that length cable. I need the longer cable as power outlets and furniture space do not allow me to rearrange the work layout. Nearly all companies that produce cables do so in different sizes, and 1.2 meters is quite small. Find it hard to believe that such an innovative company would make such a decision. Anybody else agree?
12 de fevereiro de 2022
Avaliação não solicitada
Resposta da Chargeasap
Hi Stefan! It was our pleasure to provide you with a product that met your needs.
We appreciate you letting us know of your feedback on the discontinuation of our 2m Infinity Cable. This will be forwarded to the team in-charge for consideration.
While we are sad to know that your experience with us isn't the best, know that we are grateful for your support, and your suggestions are noted for the improvement of our products and services.
Feel free to let us know if you have any further questions, concerns or if there is anything else we can do.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.