CharterUP Avaliações 1.026

Peter, the driver was unbelievable. He was very responsive, drove very well, and was perfectly on time. He was great!

Extremely great communication, easy to contact, explained all my options well. Overall made the process so simple!

On time, fun, efficient!

Our experience with charter up was great! Customer Service really helped me stay on top of the reservation process so that I did not miss any deadlines, which was very helpful as it was a last-minute reservation. The driver was fabulous, he went above and beyond to accommodate our needs and he made the trip a lot of fun!

The driver came before the appointed time so we did not have to wait. He was pleasant and caring. He knew all the roads and how to get around all the traffic. I would certainly use him again.

Communication during the entire process. We were informed regarding every step and who our driver would be. Very courteous driver.

Oscar was informative, safe, and on time.

Ms Linda was wonderful to this rowdy group of teens. Thank you for keeping them safe!

Excellent service! 3 buses came early so 130 people were able to leave on time. Drivers were excellent drivers and very courteous. We had 2 destinations and buses were there even before we were ready to get on. We got back right on time! I was very impressed!

Very easy for reservation and very kind drivers I am happy with the service they provided.

Michael was INCREDIBLY helpful for our unique booking request. Angela, our driver, was kind, safe, and friendly! The bus was clean and the entire trip was perfect. Thank you!

I did not ride on the bus, however, all of feedback that I received spoke highly of the professionalism of the driver and the riders raved about the layout of the bus, cleanliness and decor.

Very easy booking and very responsive booking agent during the process

Muy buena exelente puntual
Satisfactoria la volvería a contratar y la recomendaré

Our church is extremely disappointed and we do NOT recommend using CharterUP for your transportation needs. In February, our Youth Ministry booked two 56 PAX buses for $3,500 for a night out in April of this year. Not only did we pay the deposit on time and complete all additional payments, but I also contacted CharterUP the week of our trip confirming that we were all set to go, and received an email back saying, "Everything has been set up, and it is good to go for your trip scheduled on April 17 -18, 2026." Three days before our trip, I received an email and a call that our entire transportation had been cancelled. They did not give an explanation other than the buses were unavailable, and they gave us another rate of over $9,000 to book 2 new buses. They were only willing to credit us $713.01 to help us pay for these new buses, which was over double what we originally booked, which we of course had to deny and walk away with zero buses for our trip, and they could only provide us with our money back. Three days before our trip that was booked months in advance, we now have 89 students without transportation, and the only help they could offer was a rate over $9,000. At High Praises Church we will never be using CharterUP again, and will highly recommend all others stay away from this company as well.

The process of reserving the shuttle service was so easy! Very reliable, received updates regularly!

Great experience. Bus and driver were anwesome and on time. Would book again.

Our driver Mr. Soon was a complete professional. Unfortunately he didn’t speak too much English but his driving did the talking for him. One of the best drivers we have ever had, he made our experience a wonderful one! He was courteous, respectful and was in constant eye contact with me.
We would definitely ride with your company again and request him as our driver!!

On time and great drivers