Chef's Deal Restaurant Equipment Company Avaliações 164

Avoid this company at all costs. We ordered a $6000 donut machine over the phone. We asked several times whether the unit came with all necessary pieces to be put together and operate. The sales rep assured us we only needed to order the one item and that all necessary equipment would be included. Imagine our surprise when a box arrived, weeks and weeks later than initially promised with less than half of the included pieces needed to put it together. What they sent us is absolutely useless and worthless. At first we thought it had to be a mistake and called to get it fixed. Unfortunately their customer service is abysmal and would do nothing to help. It’s also based overseas, manned by people who barely speak or understand English and who will happily lie to you and tell you they are US based, which, we went with an American company to AVOID all that. They didn’t even offer apologies let alone resolutions. After hours spent making numerous calls we were finally told that the rest of the pieces needed for this machine to be of any value to anyone had to be purchased separately for thousands of more dollars. It’s so dishonest. So misleading. Such false promises and such false advertising that I can’t even believe this place has a single positive review. The best they will offer is for us to return, at our cost and to pay a 25% restocking fee. It seems criminal to punish customers when your business is out here flat out lying to people about what they are selling. I’m
Furious and will be seeking further resolution.

To/dr avoid this company unless you enjoy being ripped off. Spend your money elsewhere

I bought a Hoshizaki ice machine and it was delivered on a pallate. When I unboxed it, there was damage to the back of the ice maker. I immediately calledChef’s Deal and they advised that I needed to file a claim with the shipper- which I did but RLCarriers said it wasn’t their problem. I got back in touch with Chef’s Deal and they just ignored me, refusing to send me an undamaged ice maker or even replacing the damaged parts. Buy from another company!

Sam did a great job answering my product shipment questions and directing me to the tracking process with the shipment company. He was also diligent in following up with my request for a copy of our Chef's Deal invoice.

Chef's Deal and Angela specifically are absolutely wonderful. I am grateful for the support.

“Terrible experience. We purchased a corn grinder that doesn’t meet our volume needs, and the process of returning the machine and getting reimbursed has been extremely difficult.”

Salma is a fantastic customer service professional. Her follow-up is impeccable. I will definitely come back to Chef's Deal because of the service she provided.

We always come to Chefs Store when we need a new equipment and we work directly with our sales agent Ricardo Galvan. Every goes smoothly with his recommendations and always available when we need help with the equipment after purchase.

Very nice. A wonderful experience that it is

Salma was a professional and saved the sale with her actions. The manufacturer originally was backed up with orders and could not deliver until after Thanksgiving. Salma got Kitchen Aid to promise a date to deliver before Christmas. I got concerned about deliver and ordered a different model mixer. Salma provided me with her plan to convince me that she will deliver before Christmas and she did. My wife could not wait for Christmas to open the box to make her bread. She clearly noticed a difference in the needing and outcome when the bread came out of the oven. Thanks to Salma we got the results we were wanting with this commercial model mixer. The other mixer would not have been as robust as my wife would have liked, or the results.

I initially was happy with the sales representative. They offered a discount from the online price and were able to add some parts we needed to the order. However, we have yet to receive our $5000. piece of equipment, $660 for shipping and nobody knows where it is. I can't get any help from Chef's deal regarding it's location and There is NO Info from FedEx freight. It is now 3 days after promised delivery and our piece of equipment has died and we are left with no replacement. I would not choose to do business with this company again.

Procurement Specialist Salma Noor went above and beyond what was expected with this purchase and delivery! She was fully engaged and professional from the beginning to best assure excellent customer service and delivery schedule. Her follow-ups were timely and very much appreciated.

My experience with CDREC with Salma at the forefront has been nothing but top tier!

Chef's Deal corrected a mistake they made in shipping when I called. Then the item was shipped overnight. Great customer service! Thank you.

Excellent customer service! The item I wanted was out of stock and the representative Salma, reached out asking if I wanted her help sourcing an alternative item. I have never experienced service like this from an online retailer before.

I bought a grill the team help me with assembly I am very satesfied. they offered me pay later options which is amazing for small restaraunt like mine.

Lee Hazer was so helpful

The company is slow to respond. I wasn't even sure if my order had been placed at first. Then within a few days there was confirmation. The best part is that the sinks we ordered were missing the "t" brackets. I reached out and with in a few days I got an email asking for more informaiton and then I received an email stating the parts were being shipped.
I would order again if the opportunity presents itself.

I place a order and when it arrived it was damaged. When i call chefs Deal Lee made it very simple for me to get a replacement. I cant thank them enough what a great team to work with. Will buy from them anytime we are in need of equipment for our nursing home. Thanks again Lee A+ all the way

Great experience working with this company. They were responsive and accommodating to my specific equipment needs, and their pricing was very competitive. One item arrived with minor damage, and Lee handled the issue quickly and professionally. Highly recommended!

I hope I can give a 0 star. Not get the order that I ordered and when I returned it because they send me the wrong item they charge me a shipment cost and stock fee. Customer support was bad and Very bad company working. Work so long on refund 40 days!!!