Cheltenham Emergency Plumbers 

Gary was responsive (even on his day off) and diagnosed the boiler issue quicker. He sorted parts and had it fixed within 24hrs which we appreciated maasively. He even checked it was all working the next day and for me that is all about pride in the work. I'd highly recommend Gary.

Should have looked at Trustpilot first. Overcharged for unprofessional advice which he got wrong after I got expert advice from Severn Trent Water Engineers. Waste of money and no invoice for an insurance claim.

I have raised a Complaint to Citizens Advice / Trading Standards for the following:
Amount Charged: £408 (paid via bank transfer)

Summary of the Issue
On 3rd July 2025, I contacted what I believed to be a reputable local emergency plumbing service , Cheltenham Emergency Plumbers, also appearing online under Big Job Little Job. The contact number I used was 07900 923888, and I found it via ChatGPT referencing mjtaylor-plumbing.com. However, the individual who arrived claimed that “Big Job Little Job isn’t a thing anymore,” and the business name was unclear throughout.

I called due to an urgent situation involving blocked drains and flooding from both toilets and the shower. A man arrived promptly, and over approximately 15 minutes, he:

Unblocked a drain
Replaced a rubber washer in one of the toilets

The replacement of the toilet washer was entirely unsolicited, I had not raised it as an issue. He simply said he had the part in the van and could "fix it while he was there." I hadn’t noticed anything visibly broken, nor was the toilet malfunctioning to my knowledge. He did not show me the original part he removed, so I have no way of verifying whether a repair was even necessary.

I was then charged £408, which I paid via immediate bank transfer, before any invoice was given, because he stated:

“That’s not how I do business” when I asked to see a breakdown first.

Key Concerns, Overcharging:
The plumber quoted the following breakdown in WhatsApp messages:
£125 call-out
£125 first hour
£125 for the second issue (rubber washer)
Plus cost of the seal

He also contradicted himself, later claiming there was no call-out fee since he was already on site. The inconsistency, lack of documentation, and inflated rate for 15 minutes of work felt exploitative.

Lack of Invoice:
Despite repeated requests (on 4th and 7th July), I have still not received an itemised invoice. He has now stopped responding.

Unprofessional Behaviour:
No protective wear or courtesy (shoes worn indoors).
Brought a puppy, which was left in a van on a warm day, with only a window slightly open.

Created an uncomfortable environment. I was alone in the house (female, 35) and felt pressured to pay immediately. I regret not having someone with me.

Misleading Business Identity:
It’s unclear whether the plumber trades under the name on the website I found, and he verbally distanced himself from the name “Big Job Little Job,” despite online listings suggesting a link. This may be misleading to others, especially in emergency situations.

I asked citizens advice to do the following, however the response I had was ‘sort it out yourself’ so writing this as a clear warning to everyone! Do not use!

A formal investigation into the pricing, business practices, and identity of the plumber or company.

Support in recovering a fair portion of the £408, which I believe was significantly inflated for the minimal work performed.

A warning issued to others in the Cheltenham area to avoid similar experiences.

I was happy to provide:

WhatsApp screenshots of all conversations
Proof of payment
Further context if needed!

Paid over £400 to clear an outside drain. Was in the property for less than 20 minutes. When the price was challenged he got aggressive over message and then ignored all later messages and requests for an invoice. AVOID AT ALL COSTS.

Fixed minor leak, came as promised, took around 20mins, but very expensive at £400 which soured the experience.

Came in good time and fixed leaking pipe but… Expensive for what he did and refused to give a receipt. Messages disappear on what’s app. Wouldn’t recommend

Avoid at all costs. You have to pay way over the odds for work.

First a positive. He came quickly within 3 hours of my call - but for this I paid WAAAY over the odds. He charged me £465 - to be paid immediately. I feel sick - I work in London & deal with trades a lot and these prices are extortionate. I had to pay by pay pal whilst he waited. He also didn’t fix the problem (not his fault). MAKE SURE YOU ASK A PRICE BEFORE HE TURNS UP

Was able to quickly fix the issue after a previous plumber failed to find it, and did a couple of extra non urgent jobs at the same time for no extra charge.

Was loosing all hope after trying in vain to fix the problem after 9 house I called Gary. Gary was fast at fixing the problem and also gave great advice. I highly recommend for peace of mind

Quick, friendly, got the job done in no time.

Thanks for your help in a dreadful situation

Great service - the team were quick to respond and identified and sorted the issue in no time at all. They were efficient and friendly. Thanks so much - would highly recommend!

Gary angus who owns this firm is dodgy he does not put payments through the books
and over charges
avoid at all costs you can do better

Amazing service, quick to attend, assessed the problem and fixed it in no time at all. Would thoroughly recommend