Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.
A empresa respondeu
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Veja o que dizem as avaliações
Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... Ver mais
A empresa respondeu
Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... Ver mais
As of this date I haven’t unpackaged or set up my new shed due to the weather here I NWI. But as soon as I’m able to do so I will send an update. But besides that the ordering was easy and quick. Deli... Ver mais
Detalhes da empresa
Escrito pela empresa
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Escrito pela empresa
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Informações de contato
65 Commercial Ave, Garden City, 11530, NY, Estados Unidos
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
4,0
Muito Bom
197 avaliações
Respondeu a 35% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The people were very nice and helpful…
The people were very nice and helpful loading the gates. They gave me 2 of the same side though and the paint is already peeling off.
6 de outubro de 2025
product arrived quickly and in good…
product arrived quickly and in good condition
8 de outubro de 2025
The item was delivered in a timely…
The item was delivered in a timely manor.
The item is well built and above expectations
The ordering process was very easy.
Customer support for assembly was timely
8 de outubro de 2025
The price was great - documentation terrible
The price was great, and the delivery was good. The Instructions arrived in poor condition (unreadable), and they were far too sketchy once the new ones were downloaded. In addition, the front winch door panel assembly was clearly for a high cube as it required us to substantially lift the front of the containers to make it fit. Nowhere was this noted in the purchase materials, and, in fact, the website clearly said for 20 and 40 foot containers - which to us meant it would adjust to either standard or hi-cube.
14 de outubro de 2025
Gate came was delivered in less than a…
Gate came was delivered in less than a week and in great condition. Waiting for installation, so we'll see how that goes once it's done. Nice product!
14 de outubro de 2025
Reviews product
Reviews product, made purchase, tracked delivery, installed product.
Just like its supposed to happen.
9 de outubro de 2025
Absolutely worst company to work with
Absolutely worst company to work with. Ordered a discounted tiny home. (In new condition) no damage.. they called and said "that specific item i ordered was already sold to someone else" - verified and ask if it was new and in perfect condition.. they said yes but its sold.. we do have another identical one at another warehouse but its $10,000 more!!? Refused to fill my order with thr exact same item... Wtf are you even talking about. Yall should be put of business yesterday
15 de outubro de 2025
Avaliação não solicitada
The machine was delivered as promised
The machine was delivered as promised, however, it came with no title, invoice copy or owner's manual.
3 de outubro de 2025
everything was handled very professionally
Phylicia Donaldson was very good to work with, and
she also handled everything very professional, from the sale to the return of the deposit money when we had to cancel some of the Containers.
2 de outubro de 2025
Missing parts and cheep thin materials. Sent roof washers immediately
One of the base frame parts was missing but a duplicate of another we tried to make work. There were no washers. And no rubber washers for the roof. It's about to rain and I cannot put the roof on without rubber washers. Basic impression is the overall product is a cheep flimsy assemble and is not what I was expecting in terms of quality.
28 de setembro de 2025
Loved the fence
Love the fence. I wish they had some more reasonably priced aluminum fencing to go with it.
29 de setembro de 2025
Our order was shipped without hardware…
Our order was shipped without hardware and when I called to get it they said they couldn’t help me if I didn’t have. Part number.0
29 de setembro de 2025
Customer service was horrible
Customer service was horrible. Company doesn't care if you life near a distributor office or not. You'll still have to find a way to get your 600lb gate to them to correct any issues, even if it's their mistake.
24 de setembro de 2025
Quality product with superb customer…
Quality product with superb customer service
24 de setembro de 2025
Great prices and well packaged
Everything came in good condition and was fairly simple to install. The pricing was great and was packaged really well. Some of the items didn't come with install instructions but it was easy to print off the website.
24 de setembro de 2025
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