I’ve tried to return an item by requesting a returns label repeatedly! They promise to send one then don’t, I’ve asked three times! Their t&c state that they have a full 30 day money back guarantee an... Ver mais
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Veja o que dizem as avaliações
We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is... Ver mais
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So my experience is not what I expected, unfortunately my daughter didn't like what we ordered for her birthday. When I got intouch with chimidoll and explained the situation I requested a return and... Ver mais
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Great customer service. Product well packaged Beautiful baby doll My grand daughter will love it and the accessories for her first birthday Thank you.
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Detalhes da empresa
Escrito pela empresa
Chimidoll is a brand dedicated to carefully handcrafted reborn dolls, with a strong focus on lifelike details and soft, comforting design. These dolls are thoughtful companionship gifts, offering gentle comfort for children while also bringing reassurance and emotional comfort to those who appreciate reborn dolls. Each Chimidoll doll is lovingly handcrafted with close attention to detail. We place great importance on clear communication, customer care, and responsive after sales support to ensure a smooth and reassuring purchasing experience. We continuously improve our products and services based on customer feedback. We warmly welcome you to the Chimidoll family and sincerely appreciate the trust and support of our customers.
Informações de contato
unit c, 9/f winning house, no.72-76 wing lok street, 999077, sheung wan, Hong Kong
- +1 (312) 687‑0423
- kaijensen@chimidoll.com
- chimidoll.com
4,0
Muito Bom
44 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Beautiful doll
30 de outubro de 2025
Resposta da Chimidoll
Thank you so much for your lovely feedback!
We’re so happy to hear that you love the doll.
Your support truly means a lot to us.
If you ever need anything, we’re always here to help ❤️
What i loved about chimidoll is i got…
What i loved about chimidoll is i got exactly what I ordered a beautiful little doll for my grandaughter it was exactly as described beautiful made any little girls dream
22 de outubro de 2025
Resposta da Chimidoll
Hi dear,
Thank you so much for your feedback. We are truly delighted to hear that we were able to bring such a wonderful experience to you. If you have any questions or need further assistance, please feel free to contact us anytime. Thank you again for your support!
Best regards,
Chimidoll
Only had a sneak peak as it is Xmas…
Only had a sneak peak as it is Xmas present. Looks good
15 de outubro de 2025
Resposta da Chimidoll
Thank you for your feedback! We're glad you like it. We hope it brings a lot of joy and surprise to the recipient when Christmas arrives. Wishing you and your family a wonderful holiday season ahead! If you have any questions, feel free to reach out to us anytime.
Beautiful baby doll Ruby and excellent customer service
We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is going to arrive!
We had some delays due to the event typhoons but Chimidoll were fantastic, the weather was completely out of there control but we were kept informed and customer service have been amazing.
The doll is perfect for children looking for a more realistic doll and is a great size similar to a newborn baby.
Highly recommended
28 de setembro de 2025
Resposta da Chimidoll
Hi there,
Thank you so much for your kind words.
We’re thrilled to know your little one loves her Ruby doll.
Thanks again for your patience during the typhoon delay, we truly appreciate it.
Hope Ruby brings lots of smiles and cuddles.
Love,
ChimiDoll
The doll looked nothing like pictures…
The doll looked nothing like pictures shown. Andy purchase definitely weren’t worth the price asked and paid for
22 de setembro de 2025
Resposta da Chimidoll
Hi there,
Thank you for sharing your feedback with us.
We are sorry that the doll did not meet your expectations.
We truly want you to be happy with your order, so please email us at support@chimidoll.com
and our customer care team will do their best to help.
Warm regards,
ChimiDoll
Well delivery was good and my…
Well delivery was good and my granddaughter like it very mucho
27 de agosto de 2025
Resposta da Chimidoll
Thank you so much for your kind feedback! 🌸 We’re delighted to hear that the delivery went smoothly and that your granddaughter loves her doll. Bringing joy to children on their special days means the world to us. 💖
Warm regards,
The Chimidoll Team
Resposta da Chimidoll
Thank you so much for your feedback! 🌸 We’re happy to know everything went well and you had a good experience with us. Your support means a lot to our team. 💖
Kind regards,
The Chimidoll Team
Quality of the doll and the extra…
Quality of the doll and the extra clothes was excellent!
13 de julho de 2025
Resposta da Chimidoll
Dear ,
Thank you so much for your kind review! We're thrilled to hear that you're happy with the quality of the reborn doll and the extra clothes. Your support means the world to us. If you have any questions or need further assistance, please don't hesitate to reach out.
Wishing you a wonderful day!
ChimiDoll
Very pleased with my purchase she is…
Very pleased with my purchase she is lovely
26 de junho de 2025
Resposta da Chimidoll
Dear,
Thank you so much for your lovely review! We’re truly happy to hear that you love the doll – your support means the world to us.
If you have any questions in the future, please don’t hesitate to reach out to us.
Wishing you a wonderful day!
ChimiDoll Team
Resposta da Chimidoll
Hi there,
Thank you so much for your kind words! We’re so happy to hear that you had a great delivery experience and felt well-informed throughout the process.
Your support means a lot to us, and we hope your new doll brings lots of joy and cuddles! 💖
Warm wishes,
ChimiDoll Team
The product looks nothing like the one…
The product looks nothing like the one you show on your adds is cheap looking
18 de junho de 2025
Resposta da Chimidoll
Hi there,
We’re sorry to hear that you’re not satisfied with your doll. At ChimiDoll, we take great care in the quality and design of our products, and we want every customer to be happy with their experience.
Please feel free to reach out to our support team with your order details — we’d love to better understand your concerns and help resolve this for you.
Thank you for sharing your thoughts with us.
Warm regards,
ChimiDoll Team
Toby doll
My grand daughter loves her new doll Toby. Very well made. Looks and feels like a real baby.
13 de maio de 2025
Resposta da Chimidoll
Thank you so much for your lovely feedback! 😊
We’re so happy to hear that your granddaughter loves Toby! It means the world to us to know that our doll brought such joy. Thank you for recognizing the craftsmanship and attention to detail—it truly inspires us to keep creating each baby with care and love. If you ever need anything or have any questions, please feel free to reach out to us anytime. 💖
Wishing you a beautiful day,
ChimiDoll
Packaging was well done but very slow…
Packaging was well done but very slow at arrival and was just left on my doorstep with no knock on my door
30 de abril de 2025
Resposta da Chimidoll
Dear,
We sincerely apologize for the delay. Due to international customs policies and recent trade issues, the clearance process has become much slower than before. We truly understand the inconvenience this may have caused and deeply appreciate your understanding and trust in us.
If you have any questions or need assistance in the future, please feel free to contact me at kaijensen@chimidoll.com.
With warmest regards,
ChimiDoll
Lovely doll
Lovely doll. We ordered one with sound and missed out but it was quickly rectified. My grand daughter loves her doll!
31 de março de 2025
Resposta da Chimidoll
Thank you so much for your feedback!
We’re incredibly happy to hear that your granddaughter loves her doll — it truly means the world to us! 💖 If you ever need anything else, we’re always here to help.
ChimiDoll.
The dolls are adorable
The dolls are adorable, the shipping is the problem, really slow
11 de dezembro de 2024
Resposta da Chimidoll
Dear
Thank you for sharing your valuable feedback! We're so glad to hear that you love the dolls. We sincerely apologize for the shipping delay.
Due to the increased volume of orders and holiday-related logistics in the fourth quarter, shipping times were unfortunately longer than usual. We completely understand how frustrating this can be, and we truly appreciate your patience as we navigated these delays.
Please know that we’ve been in constant communication with our shipping partners, urging them to expedite deliveries as much as possible. We are grateful for your understanding and continued support throughout this process.
If you have any further questions or need assistance, please don’t hesitate to reach out. We are here to help!
Thank you once again for your trust, and we hope you and your new doll have a wonderful time together.
Warm regards,
ChimiDoll
Very helpful ordered 2 dolls sent…
Very helpful ordered 2 dolls sent messages as was worried they didn't come in time every message responded to very quickly thankyou great customer service would order again
7 de dezembro de 2024
Resposta da Chimidoll
Thank you so much for your kind review! We’re thrilled to hear that you were satisfied with our customer service and that we could address your concerns promptly. Ensuring our customers have a smooth and positive experience is our top priority. 😊
We look forward to serving you again in the future. If you ever need assistance or have any questions, feel free to reach out anytime!
Best regards,
ChimiDoll
It did not arrive on time
It did not arrive on time. It was to be my daughter’s Christmas gift. She is 7. I still haven’t got it yet so I can’t even tell if we like it yet or not. She does know she has a gift coming late but this was all she ask for. Tracking isn’t even legit it seems bc it won’t tell me where it is. Also no one got back to us on that part 😞
10 de dezembro de 2024
Resposta da Chimidoll
Dear Customer,
First of all, thank you for your feedback, and we sincerely apologize for the delay in your order. Due to the high volume of shipments during the fourth quarter, delivery delays have occurred, and we completely understand your disappointment.
We are actively working with the logistics company to address this issue and prevent similar situations in the future. We will also ensure better communication and timely updates for our customers. Rest assured, we are doing our best to confirm the current location of your package and resolve this issue as soon as possible.
We sincerely apologize for the inconvenience this has caused, and we appreciate your patience and understanding. If you have any further questions, please feel free to contact us at kaijensen@chimidoll.com. We are here to assist you.
Wishing you and your family a joyful holiday season!
chimidoll
Resposta da Chimidoll
Dear Customer,
Thank you so much for your wonderful review! We’re so happy to hear that your doll arrived on time and that you find it beautiful. Your satisfaction means the world to us, and we’re grateful for your support.
If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new doll, and we hope it brings endless joy!
Warm regards,
ChimiDoll Team
Took longer than expected and bought as…
Took longer than expected and bought as a present but u can see inside the box and don’t want to open the box either so not sure if it’s what was expected
5 de dezembro de 2024
Resposta da Chimidoll
Dear Customer,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Due to the high volume of shipments during the fourth quarter, the delivery time for parcels may have been delayed. We understand the importance of your purchase as a gift, and we specially packaged your order to ensure it’s ready to delight. We hope it brings the surprise and joy you intended.
If you have any concerns or questions about the product, please feel free to reach out to us. We’re here to assist you and ensure you are completely satisfied.
Thank you for your patience and understanding. We hope you and the recipient enjoy this gift!
Warm regards,
ChimiDoll Customer Support Team
Never received my order
I understand that it is the busy season and it’s not the company’s fault. They tried to send the package twice before letting me know they’d issue a refund. Both times my order was deemed too big for shipping, and when I emailed the company for help they responded pretty quickly. They were very helpful and understanding.
25 de novembro de 2024
Resposta da Chimidoll
Dear ,
Thank you for your understanding and support of our work. Your feedback is very valuable to us. We are also very sorry that the courier refused to ship the package in the fourth quarter due to the large size of the package. We are well aware of the inconvenience this has caused you and have done our best to help resolve the problem.
We are very grateful for your patience and understanding. As we communicated in the email yesterday, we have decided to refund you the full amount of your order.
If you have any needs or need further assistance in the future, please feel free to contact us at kaijensen@chimidoll.com and we will serve you wholeheartedly.
Thank you again for your support and look forward to providing you with better service in the future!
Best wishes,
ChimiDoll
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