Chloe Jade Home Avaliações 

297
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Received my order today! Delivery was nice and quick considering I only ordered on Saturday and then we had the bank holiday Monday, so thank you very much. Great communication, Chloe also appl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely love my candle and diffuser. I came across the "sences neroli" diffuser whilst on holiday in Zimbabwe and vowed to buy it when I get back to the UK.It smells amazing and makes my hallway lo... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’m a regular customer now of Chloe Jade Home. Their candles, diffusers have delicious scents & high quality. Their home wear pieces are elegant & I have to say super value for money. Packaging comes... Ver mais

Avaliado com 4 de um total de 5 estrelas

I have been trying to sort out a defective order since Nov 2025. I have had multiple emails and have sent multiple pictures of the defected dinnerware and no one has come back with a resolution. Thi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis

Escrito pela empresa

We’re a lifestyle interiors destination for home fragrance, beautiful decor and more. We believe small changes take your home a long way.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

297 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(297)

35 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

So in love with all the diffusers

So happy with all the diffusers. The quality of everything from the packaging, the reeds, the bottles and scents is sheer class. My whole home smells sensational. I can smell the scents of each different diffuser in each room. The product is exceptional. And the customer service is really good!

I love them and will definitely be reordering/re filling!

You do literally get what you pay for 🫶🏼

Nicole

1 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best!!

Received my order today!
Delivery was nice and quick considering I only ordered on Saturday and then we had the bank holiday Monday, so thank you very much.
Great communication, Chloe also applied a 10% discount for my first order which was greatly appreciated.
I got the XL Citrus Verbena Alang Alang, a friend of mine had the same one, I can’t describe just how amazing this smells but I had to have it.
I know with the extra large reed diffusers you have to wait around 24-48hrs for the reeds to fully soak up the oil to start throwing the scent but it’s been a few hours and I’m beginning to smell it already.
It was packed and boxed nicely, easy to assemble and it looks great on my coffee table.
I can’t wait for it to start filling the room, thank you so much!

28 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Aftersale Service

Lovely products. Excellent customer service. Issue was dealt with very quickly. So refreshing to find a company with excellent aftersale service. Thank you.

20 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Diffuser

Changing my rating because customer service has now sorted the issue i had with the diffuser, so very happy with them doing that and sorting it out for me. Would definitely buy again from here

4 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently left a review on judge me (…

I recently left a review on judge me ( the platform I was directed to by your website ) I have heard nothing regarding my concerns hence the 2*..since writing this review I have heard from the company and have experienced excellent customer service regarding my concerns .hence I have changed my rating from 2* to 5*

24 de março de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

5 star items, slow delivery, zero customer service

5 star items, however, I've knocked 2 stars off because delivery took 9 days and customer service was non existent when I reached out to the company to chase up my order.

15 de março de 2026
Avaliação não solicitada
logotipo da Chloe Jade Home

Resposta da Chloe Jade Home

Hi Debbie,

Thank you for your review, and I’m really sorry to hear you felt disappointed with the delivery and communication.

I’ve looked into your order and can see it was placed on Sunday 1st March and delivered on Monday 9th March, which was the 6th business day and within our advertised 4–6 working day delivery timeframe. During larger events such as our birthday sale, orders can take the full delivery window to arrive, so in this case it was closer to 6 working days than 4. That said, I completely understand how frustrating the wait can feel.

In terms of customer service, we responded to the review you submitted on March 15, 2026, replying the following day on the 16th. We also reached out via WhatsApp but didn’t receive a response. I’m really sorry if this didn’t come through clearly on your side — that’s certainly not the experience we want for our customers.

Please feel free to respond to us via email or WhatsApp so we can look into this further and help resolve things for you.

Kind regards,
Chloe

Avaliado com 4 de um total de 5 estrelas

Poor customer service but redeemed themselves

I have been trying to sort out a defective order since Nov 2025. I have had multiple emails and have sent multiple pictures of the defected dinnerware and no one has come back with a resolution. This is appalling. Please can someone get in touch with me as soon as possible to resolve this.

Update: 15/02/2026. After seeing my review, customer service got in touch promptly and sorted out the problems with my order. They apologised for the delay due to busy holiday season. I am now very satisfied with the actions taken by the company.

30 de novembro de 2025
Avaliação não solicitada
logotipo da Chloe Jade Home

Resposta da Chloe Jade Home

Hi there,

Thank you for taking the time to leave and update your review.

We’re really pleased we were able to resolve this for you and that you’re now satisfied with the outcome.

The dinner set in question has now been discontinued from our website.

Thank you again for giving us the opportunity to put things right — we truly appreciate your support.

Kind regards,
Chloe

Avaliado com 5 de um total de 5 estrelas

Dolni Blackberry Oud smells divine & exceptional quality

The products that I have bought from Chloe Jade Home are exceptional. The latest item I bought was to try their Dolni Blackberry Oud scent along with the white ceramic vase & reeds. Well this diffuser is fantastic. The strength & long lasting scent is just perfect & smells delicious. The quality is exceptional. I thoroughly recommend this product.

29 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, excellent product ... Reed Diffusers are absolutely fabulous, long lasting aroma, stylish and classy...The very best!
Thank you Chloe Jade 😊

23 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service to help resolve my issue

I bought a 2200ml Senses Ocean diffuser as it was in the showhome and it smelt lovely, filling the whole house. Mine was very disappointing, you can't smell it unless you are on top of it. I reached out to Chloe Jade and was told to flip the reeds every 2-3 days, which I did, but still hardly any scent. Having highlighted this to Chloe, we concluded it must have been either an isolated faulty product, as this scent has worked very well for others, or faulty reeds. Chloe quickly offered a replacement so we can fill our home with a beautiful aroma. Thank you Chloe!

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent company. Highly recommend

I want to thank this brand for their excellent customer service, handled my issue wonderfully and went above and beyond. The products smell delightful and are packaged beautifully. Have already ordered more x

13 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New Customer. Over the Moon

Having never used The Chloe Jade site before, I was over the moon when my order arrived. The quality is beautiful. I will be ordering other items based on this purchase

10 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered one day received the next

Ordered one day received the next, excellent service.Well packaged.
The fragrance is absolutely Devine can’t believe the amount of comments I’ve received.
Would certainly recommend and buy again.
Thank You 😀

14 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic customer service…

Absolutely fantastic customer service second to none. These candles and diffusers come in a lovely boxes. Absolutely fantastic smell on both products I was very impressed with these products. I will definitely to buying more from this company. I can’t praise them enough. Which is very rare these days. Thank you .

25 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One word fantastic!

I absolutely love these Sences reed diffusers and always purchase them from Chloe Jade. Her customer service is excellent and she is very friendly and helpful if there any any issues with an order.

The best supplier for all Sences scents.

14 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’m actually amazed at the quality of…

I’m actually amazed at the quality of these items, price is amazing and quick shipping, I’ve had refill of my defuser and a beautiful white shabby chic looking vestal with white sticks I’m in love and you can small it as soon as you walk into my lounge, I’m definitely be purchasing again from here🩷thankyou🫶🏻

12 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful Large Diffuser

I spotted the beautiful Extra large Deia diffuser on display in a shop in the Cotswolds but unfortunately the shop did have stock. Having searched the internet l found it on the Chloe Jade site. It arrived safely in secure packaging, looks amazing and I hope to be able to order other items soon.

24 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service - swift and safe delivery of items. Chloe responded to queries very quickly and was incredibly helpful and kind. 10/10 service , would definitely recommend and use again! Thank you!

4 de outubro de 2025
Avaliação não solicitada

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