Chorley Group Avaliações 

9.151
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great experience at Chorley Group MG Blackpool. Met Harris who helped us choose a beautiful car, good price, no pressure. Especially liked his friendly and open approach. Highly recommended. Fast, f... Ver mais

Avaliado com 5 de um total de 5 estrelas

Would just like to say a BIG THANKYOU to Sean Black purchased my. New car & the process was made so easy for me . Sean Black even arranged delivery to my home address , very professional, would ce... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently bought a van from Chorley group from Chorley. It was amazing experience from start to finish. Brett was amazing dealing with. Very responsive from start to finish . Also big shout out to I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I went to view a car with Adam but it was not quite what I was looking for. Him and his manager then went out of their way to find me the car I wanted and at a great price. They delivered it for me... Ver mais

Detalhes da empresa

  1. Concessionária
  2. Oficina de Inspeção Veicular
  3. Mecânica de Carros
  4. Concessionária de veículos motorizados
  5. Concessionária Nissan
  6. Revendedora de carros usados

Escrito pela empresa

Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.

chorleygroup.co.uk Details

Escrito pela empresa


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

9 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(9.151)

426 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

BIG THANKYOU…

Would just like to say a BIG THANKYOU to Sean Black purchased my. New car & the process was made so easy for me .
Sean Black even arranged delivery to my home address , very professional, would certainly 100% recommend & would certainly buy again.
Once again a big thank you to Sean .

9 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Experience, especially with Adam

I went to view a car with Adam but it was not quite what I was looking for. Him and his manager then went out of their way to find me the car I wanted and at a great price. They delivered it for me and dealt with the paperwork to de-register my old car making it easy to do business with them.
The service was amazing, did not feel pressured in any way, such a friendly team each and every one of the people I dealt with. I can't recommend them highly enough for anyone looking to buy a car.

30 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The staff were amazing. Especially Sean Black

The staff were amazing, no hard sell just honest answers to questions. The sales team told me to take time to think about the car before committing to buy. I have never ever come across this before as most sales staff sell their products with a hard sell. It really was a pleasure doing business with them.

19 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience at Chorley Group MG…

Great experience at Chorley Group MG Blackpool. Met Harris who helped us choose a beautiful car, good price, no pressure. Especially liked his friendly and open approach. Highly recommended. Fast, friendly, simple process. Thanks

3 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Chorley Group MG

Our 2021 MG HS developed multiple sensor faults, followed by a "Start/Stop System Fault – Consult Handbook" warning and the engine management light before completely failing to start, leaving us stranded over 200 miles from home.

Despite repeatedly contacting Chorley Group for help, we've been left without a solution. We were told manager Stuart would contact us, but after multiple requests we've received no response.
It's now been a week since we first contacted MG, and we still have no idea how we're getting home. The lack of communication, support and customer care has been incredibly stressful and disappointing.

Based on our experience, we cannot recommend Chorley Group and hope they improve how they support customers when vehicles become undriveable.

27 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant experience from start to…

Brilliant experience from start to finish. We liased with Megan. Excellent communication. Zero pressure, transparent from the start and very speedy application process

29 de junho de 2026
Avaliação não solicitada
logotipo da Chorley Group

Resposta da Chorley Group

Hi Sarah,

Thank you for your fantastic review!

We're delighted to hear you had such a brilliant experience from start to finish. It's wonderful to know that Megan provided excellent communication throughout, with a transparent and pressure-free approach, making the whole process quick and straightforward for you.

We'll be sure to pass your kind words on to Megan – she'll be thrilled to hear your feedback.

Thank you for choosing Chorley Group, and we hope to welcome you back again in the future.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

Avaliado com 5 de um total de 5 estrelas

From the moment I entered the show room…

From the moment I entered the show room I knew what I wanted. They never tried to deter me into buying something I didn’t want. The sales man Dawid was brilliant from start to finish. They even delivered my car to my home. So far I can not fault them. I love my Citroen C3 thanks guys

29 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Danny

Danny, our sales rep, was extremely helpful and worked hard to achieve a deal that we could afford. Very friendly and patient and listened carefully to our needs

29 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently bought a van from Chorley…

I recently bought a van from Chorley group from Chorley. It was amazing experience from start to finish. Brett was amazing dealing with. Very responsive from start to finish . Also big shout out to Ian for delivering van very early. Sorry Ian I forgot to offer you a lift to train station . I was bit over excited to see my van . 6am delivery from Ian was awesome 🙏

29 de junho de 2026
Avaliação não solicitada
logotipo da Chorley Group

Resposta da Chorley Group

Dear Ganess,

Thank you for your fantastic review!

We’re delighted to hear you had such an amazing experience from start to finish. It’s wonderful to know that Brett provided such responsive service throughout the process and made everything as smooth as possible for you.

A big thank you as well for mentioning Ian! We’re so pleased the early morning delivery went to plan – a 6am handover certainly shows our team's commitment! Don’t worry about forgetting the lift to the station; we’re sure Ian will forgive you, especially knowing how excited you were to receive your new van!

We really appreciate your kind words and hope you enjoy every mile in your new vehicle.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

Avaliado com 5 de um total de 5 estrelas

Excellent service!

My experience from start to finish was smooth and clear. Within a week of choosing the car I wanted I was swapping my old car over.
I was looked after by Emily at the Preston branch and I cannot fault the service I received - thank you so much!

24 de junho de 2026
Avaliação não solicitada
logotipo da Chorley Group

Resposta da Chorley Group

Hi David,

Thank you for your fantastic review!

We’re delighted to hear that your experience was smooth and straightforward from start to finish, and that you were able to swap into your new car so quickly.

Emily will be thrilled to hear your kind words. It’s wonderful to know she provided such excellent service and made the whole process an enjoyable one for you.

Thank you for choosing Chorley Group, and we hope you enjoy your new car. If we can help with anything in the future, please don’t hesitate to get in touch.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

Avaliado com 5 de um total de 5 estrelas

Bought a car here this week and must…

Bought a car here this week and must say Andy was brilliant. The whole process from start to finish was the best experience we have ever had (and we have had a few) Andy was friendly, polite and nothing was too much trouble. Thank you Andy.

26 de junho de 2026
Avaliação não solicitada
logotipo da Chorley Group

Resposta da Chorley Group

Hi Stephen,

Thank you for your fantastic review!

We’re delighted to hear that Andy made your car buying experience the best you've ever had. It’s wonderful to know that he was friendly, polite and that nothing was too much trouble throughout the entire process.

We’ll be sure to pass your kind words on to Andy – he’ll be thrilled to hear your feedback.

Thank you for choosing Chorley Group, and we hope you enjoy every mile in your new car. If we can help with anything in the future, please don’t hesitate to get in touch.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

Avaliado com 5 de um total de 5 estrelas

The salesman Alex Law was great and…

The salesman Alex Law was great and sorted everything out for me, and more than that the staff at the desk were also very pleasant and helpfull. By the way the MG HS is great. Thank you all.

25 de junho de 2026
Avaliação não solicitada
logotipo da Chorley Group

Resposta da Chorley Group

Hi Paul,

Thank you for your fantastic review!

We’re delighted to hear that Alex Law looked after you so well and made the whole process straightforward. It’s also wonderful to know that our reception team made you feel welcome with their friendly and helpful service.

Most importantly, we're thrilled to hear you're enjoying your new MG HS!

We’ll be sure to pass your kind words on to Alex and the rest of the team. If we can help with anything in the future, please don’t hesitate to get in touch.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

Avaliado com 5 de um total de 5 estrelas

Tom Scott

Tom Scott was brilliant ,pleasant ,knowledgeable and helpful.Tom made the whole process easy and pleasant .We would definitely recommend him and Chorley to our friends.Thanks Tom

24 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Overwhelmingly good experience from…

Overwhelmingly good experience from start to finish and extremely professional throughout, my original sales man John had to go off due to an emergency but was quickly picked up by a young man called Harris both gentlemen had an amazing approach and genuinely good presence in their role, highly recommend this company if you are thinking about buying a vehicle I don’t think I will go anywhere else.

24 de junho de 2026
Avaliação não solicitada
logotipo da Chorley Group

Resposta da Chorley Group

Hi Matthew,

Thank you for your fantastic review!

We’re delighted to hear you had such an overwhelmingly positive experience from start to finish. It's wonderful to know that both John and Harris provided such professional service and ensured everything continued seamlessly, even when there was an unexpected change.

We'll be sure to pass your kind words on to them both. They’ll be thrilled to hear that their genuine approach and support made such a positive impression.

Thank you for your recommendation and for choosing Chorley Group. We look forward to welcoming you back when the time comes for your next vehicle.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

Avaliado com 1 de um total de 5 estrelas

Appalling service – Do not trust this dealership!

I spent £21,000 on a car here and have been left with nothing but atrocious aftercare, broken promises, and safety concerns for my young toddler and baby.

When I bought the vehicle, I immediately raised issues regarding the paintwork and was promised they would be fixed. On collection day, it was raining heavily. I was denied the option to place the car under a shelter for a proper inspection. Instead, I was rushed through and told everything was done and that any future issues would be resolved.

Within five days, the air conditioning failed. I brought it back and was assured they did a full check and inspection. They claimed it just needed to be regassed. Because it was winter, and I was eight months pregnant, I barely drove the car initially and couldn't drive at all for six weeks after giving birth.

Three months after purchase, I noticed severe cracks opening up in the "leather" section of the seats. There is absolutely no way this wear happened during the few miles I drove it. When I called and sent photos, I was rudely dismissed and told seats are not covered by warranty. There was zero willingness to help or even have a discussion.

By month five, the weather warmed up, and the air conditioning failed completely again. Around the same time, I received a manufacturer recall notice. Due to this dealership's shocking customer service, I took the car to a different dealer to have the recall work done. I asked them to check the air conditioning, and they immediately found a significant crack in the pipe. The original dealership clearly lied about doing a full inspection during my first complaint just to push me past a point where they would have to pay for it.

It is clear this business only cares about making a sale. Once they have your money, you are on your own. It is genuinely terrifying to wonder what else is wrong with this vehicle when I am using it to drive my young children around. Avoid them at all costs.

20 de outubro de 2025
Avaliação não solicitada
logotipo da Chorley Group

Resposta da Chorley Group

Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the concerns you have raised.

Unfortunately, your review does not include your name or identify which of our dealerships you visited, so we have been unable to locate your records and investigate the matter further.

Please could you email me directly at nicole.butcher@chorleygroup.co.uk with your name, vehicle registration and the dealership involved? Once I have these details, I will ensure your concerns are fully investigated and reviewed with the relevant management team.

I look forward to hearing from you.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

Avaliado com 5 de um total de 5 estrelas

Hyundai kona 1.6 Hybrid N-Line S

Just a note to say why it's a good idea to get a Hyundai Kona 1.6 Hybrid N-Line S.
I purchased one back in March 2026 and it's a great car. Some bonuses with it being a Hybrid are you use your brakes less so your brake pads and discs last a lot longer. Also I noticed this morning whilst washing my car (the first time I've washed my car myself instead going to a normal hand car wash) that the alloy wheels were easy to clean as they didn't contain any noticeable brake pad dust. The wheels looked brand new even though the car was definitely ready for a car was.
The car is still going well and gives good mpg. A recent trip of about 300 miles round trip to Stafford with 4 large males on board returned 67mpg, not bad as I was travelling at over 60mph when it would just switch to EV. My friends said they wouldn't have noticed it only for me pointing out it had switched to EV. A lovely car that I highly recommend.

22 de junho de 2026
Avaliação não solicitada
logotipo da Chorley Group

Resposta da Chorley Group

Dear Brian,

Thank you for taking the time to share such a detailed review of your Hyundai Kona Hybrid N-Line S.

We’re delighted to hear how pleased you are with the vehicle several months into ownership. It’s great to hear about the impressive fuel economy you’ve achieved, especially on longer journeys, and that you’ve been able to enjoy the smooth transition into EV mode that makes hybrid driving so effortless.

We also love hearing about the practical benefits you've noticed, from reduced brake wear to how well the alloy wheels have stayed looking their best. Real-world experiences like yours are invaluable for other customers considering a hybrid vehicle.

Thank you again for your recommendation and support. We hope you continue to enjoy many more miles in your Kona.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

Avaliado com 5 de um total de 5 estrelas

Go to Chorley Group, Blackpool, ask for Sean Black!!

When I decided to buy a new vehicle I did a tour of the dealerships and came back to the very first one I tried which was Chorley Group, Blackpool. Not only are the vehicles to my liking, I was thoroughly impressed with Sean Black, the salesman who dealt with me. Sean has been with me every step of the way, even leaving me time to make that final decision. He is knowledgable in terms of cars and the necessary admin required; professional; polite and keeps his promises. Once I ordered my car he kept me appraised of the progress and never failed to keep in touch. He is a great asset to Chorley Group and I have shared this feedback with the overall manager. My husband was so impressed with Sean's performance that, he too, bought a car moving him from being a lifelong Renault owner to MG!! I should also add that I have been immensely pleased and grateful to a young man called Sim, who has also supported me and my husband during the time. Overall a great dealership here in Blackpool and I am happy to continue this relationship in the future.

17 de junho de 2026
Avaliação não solicitada
logotipo da Chorley Group

Resposta da Chorley Group

Dear Geraldine,

Thank you so much for your wonderful review! We’re absolutely delighted to hear about your experience with our Blackpool team.

It’s fantastic to know that after visiting several dealerships, you chose to return to us and found the right vehicle for you. Sean Black will be thrilled to receive your kind feedback. Providing honest advice, clear communication and support throughout the entire journey is exactly what we strive for, and it’s wonderful to hear Sean delivered this for you every step of the way.

We’re also pleased to hear that Sim was able to support both you and your husband during the process. It’s especially rewarding to know that your positive experience led to your husband choosing a vehicle with us as well.

Thank you for taking the time to share your feedback and for already passing your comments on to our management team. We truly appreciate your support and look forward to continuing our relationship with you in the future.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

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