I purchased a MINI from Chorley MG and dealt with Alex remotely via email and telephone. He was friendly, professional and courteous at all times. He managed to arrange the purchase at 3pm and by 5pm... Ver mais
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Localização
Trocar localizaçãoChorley MG, Ackhurst Road, Chorley, PR7 1NN Chorley, Lancashire, GB
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Veja o que dizem as avaliações
From the moment that we arrived to leaving with our new car, the service that we received from Adam, was first class. We had previously had a bad experience with a retailer and we can honestly say, th... Ver mais
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We went a couple of weeks ago to look at a car we were served by Adam he could not have been more helpful after taking the car for a test drive we put on a deposit and picked it up on Friday again dea... Ver mais
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Avoid this dealer unless you’re going to be happy sending endless e mails followed by phone call after phone call without really getting any further on . Be prepared to face excuse upon excuse, e mail... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Mecânica de Carros
- Concessionária de veículos motorizados
- Concessionária Nissan
- Revendedora de carros usados
Escrito pela empresa
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Escrito pela empresa
Informações de contato
Chorley MG, Ackhurst Road, Chorley, PR7 1NN, Chorley, Lancashire, Reino Unido
- 01257 240614
3,6
Bom
273 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We went a couple of weeks ago to look…
We went a couple of weeks ago to look at a car we were served by Adam he could not have been more helpful after taking the car for a test drive we put on a deposit and picked it up on Friday again dealing with Adam and were over the moon with service he gave us
3 de maio de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Dear James,
Thank you for your wonderful review! We’re delighted to hear you had such a positive experience with Adam from your first visit and test drive right through to collecting your new car on Friday.
It’s fantastic to know Adam was so helpful throughout the process and that you were over the moon with the service he provided. We’ll be sure to pass your kind words on to him.
We hope you enjoy your new car, and thank you again for choosing Chorley Group.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Remote purchase
I purchased a MINI from Chorley MG and dealt with Alex remotely via email and telephone. He was friendly, professional and courteous at all times. He managed to arrange the purchase at 3pm and by 5pm the car was prepped and on the back of a loader to be transported to me. It arrived just before midnight on the same day. I couldn’t be happier with the service provided and the quality of the car.
8 de maio de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Dear Nathan,
Thank you for your fantastic review! We’re delighted to hear Alex provided such friendly, professional and courteous service throughout your purchase.
It’s amazing to hear everything was arranged so quickly and smoothly for you, from agreeing the purchase to having the car prepared and delivered the very same day.
We’re so pleased you’re happy with both the service provided and the quality of your MINI.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
From the moment that we arrived to…
From the moment that we arrived to leaving with our new car, the service that we received from Adam, was first class. We had previously had a bad experience with a retailer and we can honestly say, that Adam restored our faith. First class service and we will be customers for life
5 de maio de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Dear Mr. Richard,
Thank you so much for your fantastic review! We’re delighted to hear that Adam provided first-class service from the moment you arrived through to collecting your new car.
It means a lot to know that after a previous bad experience elsewhere, Adam was able to restore your faith and make the whole experience such a positive one.
Your kind words and loyalty truly mean the world to us, and we’re thrilled to hear you’ll be customers for life.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
MG HS Trophy clutch failed
Clutch burned out on M6 motorway no warning only 4000 on the clock 7 months old ,having been towed in to Mg Chorley by RAC was told no chance of a curtesy car and someone will have a look at mine next week they did seven days later and told me it was my fault as i must have been riding the clutch as i have been driving over 50 years without a problem and owned lots of cars with this being the first car i have owned to burn out a clutch they are refusing to repair under warranty online says HS clutch failures are relativly commonoften involving failure of premature clutch lever,release bearing and worn clutch plates i have owned 2 other mgs and do not expect to be treated like this
29 de abril de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Hi Paul,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about the experience you’ve had with your MG HS Trophy.
We appreciate how stressful and frustrating a breakdown like this is, especially given the low mileage and age of the vehicle. Our service team have reviewed the situation and, as you’ve mentioned, Stuart has already been in contact to explain the current position and next steps.
At this stage, we are continuing to liaise with MG on your behalf regarding potential warranty support, however any inspection and diagnosis does need to be completed in line with manufacturer warranty procedures before a final decision can be made.
I do understand your concerns regarding the diagnosis and outcome so far, and I’m sorry that this has not met your expectations. Please be assured the team are still actively working on this with MG to try and reach a resolution.
If you would like to discuss anything further, or if there’s anything additional you feel we should be aware of, please feel free to contact us directly.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
It was so enjoyable and easy to deal…
It was so enjoyable and easy to deal with, Megan was an absolute star
2 de maio de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Dear Nigel,
Thank you for your lovely review! We’re so pleased to hear you had such an enjoyable and easy experience.
Megan will be delighted to hear she made such a great impression — we’ll be sure to pass your kind words on to her.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Still waiting for a refund after 19 days
3 de abril de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Hi Craig,
Thank you for your review.
I’m very sorry to hear about the delay in receiving your refund and the inconvenience this has caused you.
If you could please email me directly at nicole.butcher@chorleygroup.co.uk with your details, I will look into this as a priority and ensure this is resolved for you.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Recently purchased from Alex at Chorley…
Recently purchased from Alex at Chorley MG. The guy is an ultimate gentleman and professional. The car was impeccably presented, the handover was equal. Would definitely recommend Alex.
14 de março de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Dear Stephen,
Thank you for your wonderful review. I’m delighted to hear that Alex provided such a professional experience and that both the presentation of the car and the handover met your expectations.
Your recommendation means a great deal, and I’ll be sure to pass your kind comments on to Alex and the team at Chorley MG.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very poor experience.
Very poor experience.
From the cold unfriendly 'welcome' at reception as you walk in, to the poor quality of stock. (We viewed several cars with mould on the seats.)
We did buy a car, however it became evident that it had been misrepresented by Chorley MG.
We were also sent another customers personal & financial details by mistake during a buying process.
We were promised the earth and misled.
Folliwing a complaint, we were advised the General Manager would contact us; no one did.
We got our money back after threatening legal action.
(I can see the car is back on the forecourt at an inflated price - and still misrepresented!)
In my opinion, this is a badly run dealership whose sole aim is profit over service.
I would strongly advise against buying a car from here, despite any feeble apology or explanation given below.
31 de janeiro de 2026
Avaliação não solicitada
No pushy sales
We had a great experience buying our MG. From walking in we was met by Meghan Hine who was welcoming and friendly. Not only was she very helpful and informative but there was no pushy sales. She had all the information we needed and arranged our test drive. Throughout we were kept in the loop and the sale went through quickly and smoothly. Meghan was a pleasure to deal with and we are really pleased with our car.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Dear Dean,
Thank you for your fantastic review!
We’re so pleased to hear you had a great experience purchasing your MG and that Meghan made you feel welcome and well-informed from the moment you arrived. Providing a helpful, relaxed, and no-pressure environment is exactly what we aim for, so it’s wonderful to know that came across.
I’ll be sure to pass your lovely comments on to Meghan — she’ll be delighted to hear them. Enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great Service
Had my MG 3 in for a recall excellent service friendly staff and car came out immaculate
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Dear Phil,
Thank you for the lovely review!
We’re really pleased to hear you received excellent service and that the team made you feel welcome. Even better to know your MG3 came back looking immaculate — that’s always a win! We’ll be sure to pass your kind words on to the team.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Thought I would give them a second chance.Not Changed
I have had dealing with these before. Have bought 2 new cars from them in the past. Saw a second hand car, went in to test drive. We had a part exchange, I had been offered £9850 and £10500. When he came back £8500, which was £2000 less than the best and 1350 less than the worse offer. When I show what I had previously been offered, he shrugged his shoulder and said "Oh it's them" . The 2 companies were 2 big car sellers. On the invoice was an admin fee £50 a fuelling fee £20, for an electric car of . my point is if they have an advertised deal then you are OK. But if you are an existing customer they will try and extort as much money as possible and tell you, you are getting the best deal. how do I know this because I was a regular customer and I want to buy a new car off them, they assured me they gave me the best possible deal, but I put my details in one of those sites where dealers offer there best price, the same sales person offer me a far cheaper deal, because He didn't know it was me. Also I used to have my car service there at a premium price, the couldn't be bothered to give it a clean, like you get a decent main dealership. My advice stay away unless it a really good deal.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Dear David,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read about your experience and understand how frustrating and disappointing this must have been, particularly given your history as a returning customer.
We never want any customer to feel undervalued or misled, and I’m sorry that on this occasion your experience has left you feeling this way.
Please be assured that your review has been brought to the attention of our management team so this can be reviewed fully. We take feedback like this very seriously, especially when it comes from a customer who has previously placed their trust in us.
Thank you again for your honesty. While I appreciate this has affected your confidence in us, your comments will help us reflect and improve going forward.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I wouldn’t buy from them again
I wouldn’t buy from them again.
Multiple problems that ca never be addressed until you get to a management level. I purchased extended warranty.
First problem was they put 3 new tyres on my car at purchase as was advisories on the MOT. The tyres pressure light kept coming on and I returned to the garage 3 times. Kept saying it was a faulty sensor. On the 4 visit to an alternative Chorley group garage they recognised that one of the 3 tyres was a different size to the rest and this was the problem. New tyre supplied and issue resolved.
Second issue was that they claimed they serviced my car upon purchase, even out a sticker in my car with the dates and mileage for next service. The light came on a few months later. When I called the garage to clarify, the invoice from purchase confirmed they had not serviced my car and had lied. This would have invalidated my warranty. This was rectified.
Third issue was when the engine management light came on and I took it in to be repaired, they said I would have to pay £150 for diagnostics even though I had already had that done at another garage. I was taking it there as I was told this was not a wear and tear issue and to utilise my warranty. At no point was I told that the warranty in fact wasn’t with themselves and I could have used any vat registered garage. Complete lack of transparency. This fee was later refunded.
Fourth issue was that the cat proceeded to go into the garage a further 4 times for issues that kept flagging up electronically. Multiple items replaced on the car and unable to resolve. Informed they was referring my car to Volkswagen. 3 weeks later still no communication despite chasing and so I took it to Volkswagen myself. First thing they was was has the battery been checked as this can throw off lots of various faults if things are not being powered. Battery checked and needed a new one. The battery on the car was also the incorrect battery and never been coded into the car. This may have been prior to them purchasing the car but surely after the amount of times the car had been in the garage the battery should have been checked. Battery replaced and all problems have resolved.
The customer service and lack of competence is embarrassing and the only person I’ve ever spoken to that has resolved issues has been Lee.
I would never buy another vehicle from this garage.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Thank you for taking the time to share your experience, Natasha.
I’m really sorry to read how frustrating and disappointing this has been for you. What you’ve described clearly falls short of the standard of service we would ever want a customer to receive, and I completely understand why this has left you feeling let down and unwilling to return.
It’s evident that you’ve had to spend far too much time chasing issues that should have been identified and resolved much earlier, and I appreciate you outlining this so clearly. I’m glad that Lee was at least able to help bring some resolution along the way, but I fully recognise that this does not undo the inconvenience and stress you’ve experienced.
Thank you again for your honest feedback. It’s important, and it does highlight where improvements are needed.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
Bought an 18 plate used car from them
Bought an 18 plate used car from them. Do not trust the checks they do as they sold it me with a broken heater matrix. In warranty luckily but it has taken well over 6 weeks to get parts. Give a wide berth when it comes to there used cars
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the issue you’ve experienced with your vehicle and completely understand your frustration. Please rest assured that our team at the branch is aware of the situation and is actively working with you to resolve it as quickly as possible.
We appreciate your patience while the necessary parts are arranged and installed. Your feedback is important to us, and we’ll continue to review our processes to ensure a smoother experience for all our customers in the future.
Kind Regards,
Nicole Butcher
Client Services Team
Chorley Group
Brilliant, no pressure sales
I initially contacted MG Chorley and spoke to Ben about an MG5S however after discussions it was really clear it want the car for me. Ben didn't push me into anything else but took the time over the phone to discuss options and alternative cars.
There was zero pressure from start to finish, the initial discussion confirmed the right car and finance package for me, Ben took the time to show me an example car for a test drive and let me go out on the drive unaccompanied which meant I had time to get to know the car.
When I got back Ben was genuinely interested in what I thought, again no pressure from him to buy, he was just enquiring as to how I found it.
As I loved the drive and loved the service from Ben I went forward with the deal. A pick up date was arranged for today (12/12) and when I got there Ben was brilliant again, relaxed, no pressure, took the time to talk me through things and highlighted an issue they noted themselves. Fortunately (and really well handled) the small issue with the car was resolved there and then!
I'd certainly come back to Chorley MG and would really recommend Ben and Chorley MG to anyone!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Thank you so much for taking the time to leave such a detailed and thoughtful review — it really means a lot to the whole team at Chorley MG.
We’re delighted to hear that Ben was able to help you find the right car for you, without any pressure, and that he took the time to talk through your options properly. Making sure our customers feel comfortable, listened to, and confident in their decision is exactly what we aim for, so it’s great to know that came across from start to finish.
It’s also lovely to hear that the handover experience matched the rest of your journey with us, and that the small issue identified was resolved quickly and smoothly on the day. Transparency and doing the right thing are non-negotiables for us.
Thank you again for your recommendation — enjoy your new car, and we’ll be here whenever you need us in the future 🚗✨
Best Wishes,
Nicole Butcher
Client Services Manager
Chorley Group
My experience was great because I got…
My experience was great because I got given lots of help and have amazing customer service definitely recommend for anyone looking to buy a new car.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Thank you so much for your lovely feedback! 🌟 We're thrilled to hear you had such a great experience and felt well looked after by the team. It means a lot to know you’d recommend us — we really appreciate it! Enjoy every mile in your new car, and we hope to see you again in the future! 🚗✨
Best Wishes,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent customer service!!
Excellent customer service!!
Brilliant service, quick and efficient and excellent customer service from Megan Hine. After a lot of back and forth with previous dealerships, Megan sorted me out with a new car sale in one day with a following free delivery the week after, couldn't believe how easy it was compared to previous experiences. Very quick email response and answered all my questions that I had. 100% recommend!
16 de outubro de 2025
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Thank you so much for your wonderful review! We’re thrilled to hear that Megan made your experience so easy and stress-free — she’ll be over the moon to read your kind words. We really appreciate your recommendation and hope you absolutely love your new car! 🚗✨
Best Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Traded in my Qashqai for an MG
Traded in my Qashqai for an MG. Alex was friendly and helpful. His extensive knowledge and his ability to clearly explain options gave the best possible outcome.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Dear Kenneth,
That’s fantastic to hear! Thank you so much for your kind words and for choosing us for your new MG. We’re thrilled that Alex made the experience so positive and informative. Enjoy your new car — and we’ll be here whenever you need us!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I purchased a new Nissan Interstar Van…
I purchased a new Nissan Interstar Van today, the van seems very good indeed,
Really pleased with the purchase, Brett from Chorley Nissan was very helpful and answered all my questions, a good company to deal with.
James Nisbet Beejay Mobility
26 de setembro de 2025
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Dear Jimmy,
Thank you for your kind words, James! 🌟 We’re delighted to hear you’re pleased with your new Nissan Interstar Van and that Brett could assist you so well. Wishing you many trouble-free miles and continued success with Beejay Mobility.
Nicole Butcher
Client Services Manager
Chorley Group
Disappointed
MG in Chorley supplied me with a used car. I had a disappointing experience without going into detail.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
I’m really sorry to hear that your experience with us didn’t meet expectations — that’s never the standard we want for our customers. We’d really like the chance to understand what went wrong and put things right where we can.
If you’d be happy to, please get in touch with us directly at 01257 266 001, and we’ll make sure a member of the team speaks with you personally.
Thank you for sharing your feedback — it helps us improve.
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Highly recommend Megan at Chorley MG!
Spoke to Megan at Chorley MG as I was looking for a new car. Megan went above and beyond, making regular contact over the period of a few days and providing excellent advice in relation to figures of a range of cars, as well as being on hand to answer any questions promptly. I settled for a car which is currently at another dealership within group, which Megan has been able to sort and I pick up on Wednesday.
Thank you again Megan, you made the whole experience stress free and great! ☺️
16 de agosto de 2025
Avaliação não solicitada
Resposta da Chorley Group - Chorley MG
Thank you so much for your kind words and 5-star review! We’re delighted to hear that Megan was able to make your experience smooth and stress-free — she’ll be thrilled to know her efforts made such a difference.
We hope you enjoy every mile in your new car, and we look forward to welcoming you back to Chorley MG in the future.
Thanks again for recommending us!
Nicole Butcher
Client Services Manager
Chorley Group
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