Christys' Hats Avaliações 

232
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Recently purchased Christy’s Field Flat Cap in Bond Gun Check. What a fabulous cap! Cap beautifully made and fit was perfect - a genuine pleasure to wear. Not the cheapest of purchases but one of t... Ver mais

Avaliado com 4 de um total de 5 estrelas

Love these Fedoras! I ordered the Burton Wool Felt and The Chepstow Wool Felt. The overseas shipping was well communicated, I was expecting some delay, but it didn't take long at all shipping to the... Ver mais

Avaliado com 5 de um total de 5 estrelas

The hats a really nice. Heritage is perfect for the autumn and I have a few hats in different colours especially green. Love love love - most recommended - love getting parcels from them and the hat... Ver mais

Avaliado com 4 de um total de 5 estrelas

There is a wide range of products to choose from, formal and more modern. I only ordered yesterday so I can’t comment on the quality but I have high expectations. I’ve bought a cap for my brother who... Ver mais

Detalhes da empresa

  1. Compras e Moda

Escrito pela empresa

British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

232 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(232)

89 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Perfect

Great products, absolutely high quality, fast shipping and very kindly staff!

25 de janeiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous company - fabulous hat

Dealing with Christys has been one of the best experiences I have had with any retail business. I found the hat I loved in the St. Christopher’s Street store, but my size was not in stock. Mary, at the store, was extremely helpful with style and sizing. I ordered my hat online for delivery to the store. Christys kept me informed about delivery date and Mary phoned to tell me as soon as it came into the store. I was told it could take 7-10 working days. I had the hat on my head in 7 days! I couldn’t be happy with the entire process and the hat itself,

25 de janeiro de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I’m really disappointed

I’m really disappointed, not with the quality of the product, but with the delivery. The coorporation with the Cyprus post office and the Royal Mail is poor, but still it’s a part of your service through the online order. More or less there was a delay, I already complained to the post office as well.

25 de janeiro de 2019
logotipo da Christys' Hats

Resposta da Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Avaliado com 1 de um total de 5 estrelas

The hat didn’t arrive.

I ordered a hat from Christy’s. they took my money. Four weeks later - no hat.

25 de janeiro de 2019
logotipo da Christys' Hats

Resposta da Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Avaliado com 1 de um total de 5 estrelas

Overall, very disappointing

I went to one of the London stores to find a hat. Firstly I was greeted by a sign which read "back in ten minutes". When the store re-opened (it was a Saturday afternoon before Christmas), I tried on a few hats and found one I liked. They didn't have the colour I wanted in my size (sadly the only colour not in stock in that size). So they phoned the other store but couldn't get through, but they did say they were expecting a delivery on Monday or Tuesday. The next day I went to the other store. I asked the chap for my size and colour, and after much searching in the back of the store he told me he didn't have it in stock. He did however take down my name and number and said that he would call head office the next day (Monday) and find out whether the particular hat I wanted was going to be on the delivery on Tuesday, and he would let me know. He also said that if it wasn't on the delivery he was speak to the manager at Bluewater who was coming over to the store on Tuesday and ask if they had any and whether he could bring one with him. I thought this was wonderful service..... but he never called me back. So Tuesday I phoned head office to see if they could tell me whether this particular hat was in any delivery going to any stores. They said they couldn't tell me, and wouldn't be able to as the hat is made to order..... which is odd considering it is on the shelves of the two stores I visited. After that, still on the Tuesday, I decided to go back into the same store I visited on the Sunday and spoke to someone else who told me they hadn't received their delivery and didn't know when they would receive it, but they suggested I call back the next day, which I couldn't do as I was going away for Christmas. So I left it until the New Year and ordered the hat on line on 6 January. It wasn't clear when it would be delivered, and was taking longer than I expected (appreciating the time to make the hat and deliver it), so I sent an enquiry online to ask where the order was on 17 January, but didn't hear anything back. The order eventually came (still with no reply to my query), on 23 January.

Overall, really frustrating and disappointing service. I really like the Christy's brand but won't be rushing to make another purchase..... and if I did, I would only take something off the shelf rather than speaking to anyone in store, at head office, or by submitting queries online; because it seems you either receive incorrect information, or no one gets back to you at all.

25 de janeiro de 2019
logotipo da Christys' Hats

Resposta da Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Avaliado com 1 de um total de 5 estrelas

Wrong hat arrived

Wrong hat arrived. Had to have two goes at getting it returned. No sign of replacement or any communication about it.

25 de janeiro de 2019
logotipo da Christys' Hats

Resposta da Christys' Hats

Hi,

We’re very sorry for the frustration caused.

The previous company operating this brand went into liquidation before we took over. We are the new owners and are currently working through this feedback .

We’re committed to rebuilding trust and delivering the service this brand deserves.

Avaliado com 5 de um total de 5 estrelas

My 4th Christys Panama Hat

My 4th Christys Panama Hat purchased - all different styles. One while visiting the UK and three online sent to Australia including one for my husband. Superb quality so highly recommend. Fabulous fast international service.

24 de janeiro de 2019
Avaliação não solicitada

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