Just received my two mugs-one for myself and one for my son. They are even more beautiful in person than in the images. They arrived quickly, packaging was well done, and I can't wait to start our new... Ver mais
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Veja o que dizem as avaliações
So credit where credit is due i purchased two chuugs process, discount and delivery was spot on. One was fantastic as expected and unfortunately one had slight surface damage near the handle. I reache... Ver mais
My husband was initially very happy with his Chugg. U fortunately the metal insert isn’t quite aligned with the wood so that there is a wooden ‘lip’ round the metal that makes it a bit odd to use and... Ver mais
Received the purchase in a timely manner. Beautifully wrapped and can see good craftsmanship but let down by the simplest of thing. Why o why when you are putting an embossed symbol into a mug you do... Ver mais
Informações de contato
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Reino Unido
- 03452221501
- info@chuug.com
- chuug.com
4,6
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 48% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love the new CHUUG V3
Love the new CHUUG V3! The new style adds “royalty” to The CHUUG. I may need crown to wear now!
21 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi B.rich,
Thank you so much for your wonderful feedback!
We’re so glad to hear that you love your V3 Chuug and that the style made such a great impression! Your kind words and support truly mean so much to us.
Kind regards,
Grace
Excellent customer support
I ordered a couple of these early in January and both are wonderful looking things.
Unfortunately I have had an issue with one of them, where the metal inner vessel became detached from the thread to screw it into the wooden housing.
I email customer support not expecting much as is often the way these days, but I got a response the very next day apologising profusely and offering a replacement with no fuss.
Grace was brilliant throughout the exchanges and is an absolute credit to the company; if this level of support is consistent across the business that is phenomenal.
Well done Chuug.
16 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Michael,
Wow! Thank you so much for your incredibly kind words!
We’re really happy to hear that you loved your Chuugs, and at the same time, we’re truly sorry about the issue you experienced with one of them. We always aim for our products to arrive exactly as they should, so we really appreciate you giving us the opportunity to make things right for you.
It also means so much to us to hear that you’re satisfied with the service you received. Providing the best possible support for our customers is something we care deeply about, so knowing you felt looked after truly means a lot to us.
Thank you once again for your patience and understanding throughout this process.
Kind regards,
Grace
Well?
Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I contacted Customer Services via email. Corresponded with a lovely Lady called Grace. Said she would send a replacement (no need to send faulty one back). Arrived today. Fantastic, package not opened (Royal Mail). V3 perfect, interior unscrews, midnight black, initial there. Absolutely PERFECT.
17 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Mr John,
Wow! Thank you so much for your amazing feedback!
We’re very sorry to hear again about the initial issues with your V3 Chuug and the delivery, but we’re so glad you gave us the opportunity to put things right for you. We’re pleased we could resolve this quickly and that your replacement arrived in perfect condition.
It’s also fantastic to know everything is now perfect. Thank you for your patience and for trusting us to make it right for you. We truly appreciate your support!
Kind regards,
Grace
Resposta da CHUUG
Hi David,
Oh no! We’re sorry to hear that your Chuug is showing signs of use, that’s definitely not the experience we want for you. Would you mind reaching out to us at info@chuug.com with some photos of your Chuug? This will allow us to take a closer look and provide the best possible resolution for you.
Thank you so much and we look forward hearing from you soon.
Kind regards,
Grace
Fantastic costumer service!
I’ve had some issues with my initial order regarding the build quality of my Chuugs. I ordered two of them, both had what I would call as manufacturing defects. Grace from Chuug reached out to me and asked if there’s anything they can do to make things right. I was in a bit of a shock coz these days very few companies look after their customers the way Chuug do. I asked for a replacement for one of them, just one, coz I said the other one isn’t that bad and I could live with the imperfections of the other one. They said they will replace both and did not want me to send the faulty Chuugs back! It was a wow moment for me! It is very rare nowadays to experience this type of costumer service and appreciation! Good job guys! 🫡
12 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Rad,
Oh no, we’re really sorry to hear about this, especially given the price you paid. We completely understand how frustrating it must be to receive an item that isn’t in the condition you expected, and we sincerely apologise for the inconvenience this has caused.
We’d truly love the opportunity to make this right for you. When you have a moment, could you please send us your details, your full name, order number, or the email associated with your order to info@chuug.com? We’d be happy to provide the best possible resolution for you.
We look forward hearing from you soon.
Kind regards,
Grace
Love, love, love the Dusk Charcoal Chuug
Love, love, love the Dusk Charcoal
Chuug. This is my fourth purchase of this coloured Chuug - all purchased as presents for my husband, brother and another two male friends. All of whom have loved them! It’s the best and most unusual present for any male! Would recommend Chuug to anyone as they just don’t provide a good product but also an excellent service!
14 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Dianne,
Thank you so much for your amazing feedback!
We’re so happy to hear that the Dusk Charcoal Chuug has been such a great gift and so well received by everyone. It really means a lot to us that you’ve chosen our Chuugs multiple times for special occasions.
Your kind words about both our product and service truly mean so much to us.
Kind regards,
Grace
This mug does it all
I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still refined and is clearly unique.
I had an issue and worked with customer support to resolve it. They were absolutely fantastic even though I didn't have the original receipt or order number.
I will carry this to my grave. It's my coffee mug in the morning, my water mug during the day, and my beer mug at night. It keeps hot things hot, cold things cold, and unscrews for easy cleaning.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da CHUUG
Hi Todd,
Wow! Thank you so much for your wonderful feedback.
We’re so glad your Chuug has become such a trusted everyday companion and even a travel buddy too! We’re also really happy we were able to help you out smoothly, that’s exactly the experience we aim for. Your kind words and support truly mean so much to us.
Kind regards,
Grace
Resposta da CHUUG
Hi Bug,
We’re sorry to hear it feels a bit pricey, but we truly focus on high-quality materials and craftsmanship to ensure it lasts and performs well. We really hope you feel it’s worth the value when you use it.
Kind regards,
Grace
Broken in just over a week 😔But immediatley replaced
Had the mug just over a week and can already feel a slight crack appearing at the top looks like where the wood is joined. Also this morning the male plastic screw in part at the bottom of the metal insert has cracked and also come apart from the metal insert not what you would expect for the price and the claim of a lifetime guarantee really disappointed
Following a great immediate response from Chuug who sent out replacement mugs straight away without question I have changed my rating to a five star one for customer service alone.
12 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi James,
We sincerely apologise once again for your experience with your Chuug, and we truly appreciate the opportunity to make this right for you. We hope that the resolution we have provided has fully resolved this issue.
Kind regards,
Grace
Love it
Love it. Good to have a real drinking vessel in your hand.
10 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Customer,
Thanks for sharing your feedback with us.
We’re so glad to hear that you love the quality of your Chuug. Your support and kind words truly mean so much to us.
Kind regards,
Grace
Great service and a brilliant idea…
Great service and a brilliant idea ordered 2 of these and are fantastic.
7 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Paul,
Thanks for sharing your feedback with us.
We’re so glad to hear you’re happy with the service and the quality of your Chuug. Your kind words truly mean a lot to us - thank you so much for your support!
Kind regards,
Grace
My new drinking companion!
I bought the Dawn Chuug and the Dusk one both with charcoal handles. The quality of both was outstanding. The Dawn Chuug was for my future son-in-law who looks like a Viking and he was mightily impressed. Mine accompanied me (more Merlin than Viking!) for the last games of The Six Nations and will now be my lifelong drinking companion.
Highly recommended.
20 de março de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Gary,
Thank you so much for your amazing feedback.
We’re so happy to hear that both of your Chuugs arrived and met your expectations, and it’s especially great to know your son-in-law was impressed. Knowing that it is now a lifelong companion, along with your recommendation, truly means so much to us.
Kind regards,
Grace
Excellent Conversation Piece
Easy to place order , delivered on time , the mugs are exactly what’s advertised, hand crafted,well made, look and feel fantastic I got two , one for my tea and coffee the other for beer , excellent conversation piece . Throughly recommend 5****
21 de março de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Alan,
Thanks for sharing your fantastic feedback.
We’re so glad to hear your order was easy to place, arrived right on time, and that you’re loving the quality. Your support and kind words truly mean so much to us!
Kind regards,
Grace
Very cool looking
Looks well made. Have yet to use it but first impression is pretty nice!
3 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Ryan,
Thanks for sharing your lovely feedback with us.
We’re so glad to hear that your first impression of your Chuug is off to a great start. Your kind words and support truly mean so much to us.
Kind regards,
Grace
Chuug has the absolute best customer…
Chuug has the absolute best customer service that I have experienced in the last 15 years. They have extraordinary people working for them, I had the pleasure of working with Grace, and one of the coolest and most unique products in the market. They are dedicated to delivering the best product they can, and they stand by it. These will be my go to gifts to many of my family and friends in the future. The quality is very impressive, the product is dynamic enough to support disassembly for cleaning, and the rope handle is the coolest touch ever. Love everything about this company
2 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Dean,
Wow! Thank you so much for such an incredible message!
We’re so happy to hear you had such a wonderful experience with us, and it’s amazing to know how much you’re enjoying your Chuug
Knowing they’ll be your go-to gifts means so much to us, and we truly appreciate your support, it really does mean the world to us!
Kind regards,
Grace
I bought 5 for my wedding party and wow!
I bought 5 for my wedding party. They are absolutely beautiful. One of them has a minor flaw (scratch) on the wood but other than that, they are beautiful and well made.
2 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Ryan,
Thank you so much for sharing your lovely feedback with us.
We’re truly honored that you chose Chuugs for your wedding party gifts, and we’re so happy to hear that you loved the quality of them.
Your kind words truly mean a lot to us, and we’re really sorry about the minor scratch on one of your Chuugs. Please don’t worry, we’d be more than happy to make this right for you.
Just get in touch with us anytime at info@chuug.com, and we’ll take care of it for you right away.
Kind regards,
Grace
A true viking vessel
This mug is among the finest Viking-themed mugs I've had the pleasure of handling, expertly crafted and effortlessly cleaned.
2 de abril de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Darrell,
Thanks for sharing your feedback with us.
We’re really glad you’re enjoying the craftsmanship and quality of your Chuug. Your kind words mean a lot to us.
Kind regards,
Grace
Great communication, great quality.
Lots of communication on shipping, it came in a timely matter, oh and the mugs are great! ☺️
2 de março de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi James,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love the quality of your Chuugs and that they arrived in a timely manner. Your kind words and patience truly mean so much to us.
Kind regards.
Grace
Fantastic product, outstanding customer service
My wife bought me the V2 as a Christmas present a couple of years ago. I absolute loved it and used it everyday until the metal cylinder sadly came unglued. It became awkward to drink from. When I sent Chuug a message asking for advice on particular glues etc to fix it. They instead sent me a brand new V3 free of charge. The V2 was great. The V3 is better in every way. The craftsmanship is outstanding. The handle is built to feel comfortable in your hands. The removable metal cylinder is a game changer and the metal lip over the top feels alot more natural to drink from. Will definitely be happy to gift a Chuug to anyone. On top of a fantastic product, the customer service was 2nd to none, and my replacement Chuug arrived within 2 - 3 days. Not a single negative word to say!!
27 de março de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Sam,
Thank you so much for sharing your wonderful feedback with us.
We’re really sorry again for the initial issue with your V2 Chuug, and we’re so grateful that you’ve given us the chance to make it right for you. We’re also very happy to hear that you love the quality of your V3 replacement even more.
Your kind words truly mean so much to us.
Kind regards,
Grace
FANTASTIC HANDMADE MUG…
Style,quality,design and function are over the top. Feels great in the hand and keep your brew cold. Love the stainless removable liner which is best kept in freeze awaiting the next cold one. Will order myself another one.
27 de março de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Dennis,
Thanks for sharing your lovely feedback with us.
We’re so happy to hear how much you’re loving your Chuug, from the style and quality to the overall function. It’s also great to know it’s keeping your brew nice and cold!
Your support and kind words truly mean a lot to us, and we can’t wait to craft another one just for you soon.
Kind regards,
Grace
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