CigsLT.cc Avaliações 522

Resposta de CigsLT.cc

27 de jan. de 2026

Thank you for sharing your experience.
We understand your frustration and would like to clarify the situation.

Your order was placed on January 5th, during a peak holiday period when order volumes were significantly higher than usual. Because of this, order processing and shipment creation took longer than standard timelines.

After reviewing your order, we can confirm that it did not include a priority packing option, therefore it was processed in the general queue together with other orders. Tracking codes are generated only once an order is packed and handed over to the courier, which explains the delay in receiving tracking information.

We would also like to note that customers were informed through all available channels about possible delays during this seasonal period, including longer processing and shipping times.

We sincerely apologize for the inconvenience caused and appreciate your patience. Your feedback is important to us and helps us improve our service moving forward.

Resposta de CigsLT.cc

12 de jan. de 2026

We would like to clarify that your access to our website is currently restricted with IP ban. In this context, it is difficult to consider this review appropriate, especially if you have somehow managed to place orders despite the restriction and continue attempting to do so.

All shipment updates, including processing and tracking information, are provided regularly via email and through the customer account, in line with our standard procedures. The stated delivery timeframe is an estimate and may vary due to external logistics factors, which is clearly communicated on our website.

The overwhelming majority of our customers are satisfied with both our service and our products, which is reflected in consistent repeat orders and positive feedback. We always aim to communicate clearly and professionally and to provide solutions where possible within reasonable and factual boundaries.