I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed th... Ver mais
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I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Ver mais
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Sally helped me today to get a refund, she was really nice and helpful. But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Circuit is the UK's market leader in managed laundry providing high-quality services.
Informações de contato
Halifax Road, HX6 4AJ, Ripponden, Reino Unido
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Muito Bom
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Predatory company
Predatory company. I used the last money I had for a wash, instead of buying food this week. I am a broke student who, weekly has about £25 to live from. Clothes came out the dryer after 2 FULL cycles still wet. They absolutely stink. For a basic wash+dry cycle at my Univesity for a small load you're looking at £5.50 MINIMUM!!! Bear in mind your clothes will not come out the dryer dry. Student Accom bans the use of clothes dryers in our dorms. I'm sure circuit had their hands in that.
6 de março de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
I am sorry to hear that you have experienced an issue with one of the dryers on site not working properly and I apologise for any inconvenience this may have caused.
So we can look into this and arrange for an engineer to assess this machine please reach out to care@circuitgroup.com with the details of the site where you have experienced this. We would also like the opportunity to discuss your review further.
Thank you, Isobelle.
lovely customer service!
I accidentally transferred money into my old circuit account instead of the new circuit go account. However, the customer service team were so sweet and helpful, they immediately sorted it out for me and transferred the money over to my new account without any deductions.
4 de março de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review and share your thoughts. I am glad to hear that our team were able to help transfer your balance for you and resolve your query.
Thank you, Isobelle.
Excellent support service
Sophia helped me with my issue promptly, without any delays in the process.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Hi Timothy,
Thank you for taking the time to leave a review. It is brilliant to see that Sophia was able to help resolve your issue quickly.
Thank you, Isobelle.
Thanks for ariz
Ariz was really helpful for my problem (machine failure). Thank you!!
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for your great five star feedback for one of our customer service agents Ariz. We will make sure this lovely review is passed on to them.
Thank you, Isobelle.
The person helping me
The person helping me, Ariz, was really helpful and polite at all times despite how stressful and inconveniencing the ordeal was. It was resolved within 10 minutes which was very swift, and all thanks to him!
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Zara,
Thank you for taking the time to leave a review and share your thoughts. I apologise that you experienced an issue but I am happy to see that Ariz was able to help resolve this quickly for you.
Thank you, Isobelle.
Todd Court circuit go.
I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine.
Luckily, I had a helpful interaction with Ms. Helen from customer services to help me through Live chat.
If you don’t mind the price as much, the area is relatively good. The main thing that is odd is that there aren’t any custom options for drying.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Casey,
Thank you for taking the time to leave a review. It is great to read that you are happy with the convenient location of your laundry room and the customer service our colleague Helen provided.
Thank you for your feedback in regard to pricing and also custom drying options on the laundry machines.
Thank you, Isobelle.
Helpful and timely response by automatic chatbot
Helpful and timely response by automatic chatbot in website in resolving payment confirmation to machine.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for your great review of our live chat system. It is great to see that it was helpful when you experienced a payment issue.
Thank you, Isobelle.
Circuit Go - Much better service
The service from Circuit is a very good one.
Machine faults normally fixed within 24 hours, which is a great help, when they are used so often.
Adam our Service Manager, is always smiling, friendly, and very helpful, always listens to our concerns, and arranges an easy solution for any issues that arise.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Hayley,
Thank you for taking the time to leave a review. It is lovely to read about the positive impact your site performance manager Adam is having on site and that we are able to resolve any issues you may have quickly.
Thank you, Isobelle.
Good customer support
Georgia helped me with my query. Thanks
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Tracey,
Thank you for your great five star feedback for Georgia!
Thank you, Isobelle.
Ariz was very helpful with the issue…
Ariz was very helpful with the issue and sorted it immediately.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is brilliant to read that Ariz was able to provide a great customer experience and promptly resolve your issue.
Thank you, Isobelle.
Ariz from Circuit was very helpful
Ariz from Circuit was very helpful and sent me all the relevant info I needed quickly
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning David,
Thank you for your great five star feedback for one of our agents Ariz. It is lovely to read that he was able to help resolve your issue quickly and provide all of the relevant information.
Thank you, Isobelle.
Are these reviews even real??
There is absolutely no way the reviews on here are genuine. This company used to have an extremely low rating and now they’re on 4 stars??? All the positive reviews are from 1-review profiles, something’s not right.
Circuit machines are extremely unreliable, the app barely works, the laundry room floods very often, the machines are dirty and have black gunk all over them, clothes are often not properly washed despite following the instructions.
And the dryers…oh my god. Half the dryers don’t even do anything, clothes still come out wet after a full drying cycle, on a good day they will be damp not wet (hooray) but they refuse to give you a refund despite the fact that you paid for nothing basically. A lot of students are having to air dry their clothes in halls despite that apparently being against the accommodation contract. The uni doesn’t care and neither does Circuit.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
I would like to confirm that all of our reviews are genuine and are given on the back of interactions with the Circuit team. We believe it is valuable to offer our customers a platform to leave feedback so we are able to use this to improve the services we provide.
I am sorry to hear that you have experienced issues with the machines and app at your location. This is not the experience or standard we want to provide for our customers.
So we can investigate further the issues you have experienced please reach out to care@circuitgroup.com.
Thank you, Isobelle.
Resposta da Circuit Laundry
Good morning David,
Thank you for taking the time to leave a review. It is great to read your five star feedback.
Thank you, Isobelle.
Anything positive about this company is fake
Don’t believe the mirage of fake reviews that litter this profile. Circuit laundry is an evil company that target students and charges extortionate rates for possibly the worst washing machines I’ve ever used in my life. Somehow every issue with the machines comes down to “overloading”. If you follow their guidance on how to fill a machine you’ll be paying upwards of £10 to wash a single set of bed sheets, which really is great way for them to shove more money in their greedy pockets.
These people should be ashamed of themselves and the service they provide.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Hannah,
I would firstly like to address that all of our reviews are genuine. We offer our customers a platform to leave feedback so we are able to develop the service we provide based on users reviews.
Our team work hard to ensure they are providing the best customer experience possible and are delivering a convenient service.
Please reach out to care@circuitgroup.com so we can discuss your review further.
Thank you, Isobelle.
Resposta da Circuit Laundry
Good morning Daniela,
Thank you for your great five star feedback for Tori.
Thank you, Isobelle.
Good and quickly service
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Hi Luly,
I am so happy to hear that you are enjoying your experience using the Circuit Laundry services. Great customer service is something we take very seriously, so your feedback means a lot.
Thank you for your review, Isobelle.
Sophia from circuitgo
Sophia was really helpful and kind, she took all the evidences to help me out as best as she can. Hope to see more people like her in this world.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Hi,
Thank you for your great feedback! It is great to see that Sophia was able to assist with your query and get this resolved as soon as possible.
Thank you, Isobelle.
Refund support
The person I spoke to, Sully, was very efficient and helpful :)
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to hear that Sully was able to support you with your query.
Thank you, Isobelle.
Resposta da Circuit Laundry
Good afternoon Reiss,
Thank you for taking the time to leave a review and share about your experience. We will make sure your five star feedback is passed on to Beth.
Thank you,Isobelle.
The response was very prompt
The response was very prompt, and Beth was extremely helpful. She resolved my issue quickly and efficiently. Thank you so much for your help!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Yiran,
Thank you for taking the time to leave a review. It is great to see that Beth was able to help resolve your query quickly.
Thank you, Isobelle.
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