Cirrus Hosting Avaliações 

I've had the need for support a couple of times over the last few days and it was nice to get a human on the phone who was happy to assist me. Today, Mayo helped me with updating some settings and it was a quick call and all my questions were answered.

I have been a loyal customer of Cirrus Hosting since 2010 (16 years of billing history), paying for a Managed VPS service. Recently, my production environment suffered a catastrophic 24-hour database downtime entirely due to infrastructure failure and faulty automation on Cirrus’s side.

On July 6th, their automated systems executed a global update, upgrading the node to cPanel version 134.0.43. During this process, their internal migration scripts malfunctioned, overwriting my stable configurations and forcing an amateur, destructive default blueprint directly into my account files: memory_limit = 2G and max_execution_time = 600s.

Setting a 2GB limit per script on a Managed VPS node with only 4.7GB of total RAM is an amateur infrastructure configuration error. Predictably, this triggered continuous Out-Of-Memory (OOM) kernel events, completely crashing the core MariaDB service.

Despite paying for a premium "Managed" service, Cirrus's monitoring infrastructure completely missed this 24-hour business outage. Swap memory remained 100% exhausted. As a customer with no root access, I had to personally use the terminal/CLI to isolate the root cause, clear the swap, and literally dictate the safe production values (512M / 300s) to their Level 3 technical support to stabilize the node.

The Retention department Specialist explicitly promised an account review for appropriate compensation options (a 3-month service credit) once stability was achieved. However, the Customer Advocacy Team Lead abruptly denied it, using cPanel UI anomalies to falsely claim that the 2G limit was "client responsibility," dismissively stating that because my account is canceling on August 2nd, no resolution is appropriate.

The internal server logs indisputably record that their automated system update forced this destructive configuration. This is the classic WHG buyout pattern: acquiring functional hosts, cutting support quality, breaking servers with master templates, and then blaming the user. Avoid Cirrus Hosting and World Host Group entirely.

Internal support tickets and system logs documenting this outage have been fully preserved and provided to management.

[UPDATE July 14]: Corporate silence continues. My internal support tickets regarding the catastrophic 24-hour database failure have been completely ignored and kept in 'In Progress' status since Friday. Cirrus Hosting is clearly stalling to avoid contractually promised compensation before my account cancels on August 2nd. I have formally demanded the senior management to pull the node’s update logs (/var/log/cpanel/updatelogs/) from July 6th, which indisputably record their automated script failure. If this corporate evasion and total lack of managed support persists, this case and full log history will be escalated directly to the CCTS and BBB for breach of SLA.

cirrushosting is the worst hosting provider platform i have ever seen, they have very bad support , inconsistent replays every time they told you different story, very bad service they increase my billing for same package which i remain with same features not legal nor logical, and now they want to double my invoice to migrate to new server with less features i had 6 ips and now they want to give me one ip with a price double very very poor platform which seems far behind many hosting providers in terms of technology, support and customer client feedback, an advice from a friend keep away from them they are worst than a scam

It's been a while since I used my server. When I tried to login, I found that neither my credentials nor the reset password function would work.

Submitting a ticket resulted in a quick response indicating that since the last time I modified my server, the procedure to access the server back-end had changed.

After using the new procedure, I was in the backend of my server doing what I needed.

I had a problem with renewing SSL certificates for my web and api sites, Roni R. fixed the problem within just a few hours after I opened my initial ticket: I am gladly praising the availability and knowledge offered by Roni and his team to all their users.
Thank you all!

Thank you Mr. Fayaz for your kind support and feedback

Excellent customer support!!! Thank you Audris, for helping make our purchase of our domain so smooth. You have been really helpful, much appreciated!

Cirrus Hosting has an amazing team of people. I am absolutely delighted with their service and, in particular, their quick response time and talented staff. They are courteous and always willing to help.

Ariz put up with my outdated knowledge and helped me get stuff back in order after we where attacked with malware. His time and patience was greatly appreciated

Love how fast my website is loading after switching to Cirrus hosting. Friendly and helpful support team.