CIVIC Financial Services Avaliações 768

I flip/develop real estate and this was by far the worst lender I've dealt with. When I left my first review they told me to take it down or they wouldn't fund. I fear extortion from this review as well.

Original Review:

I bought land to build on and started a refi for a construction loan with Civic. After 7 weeks and they still had no idea what's going on. The virtual assistant processing the loan is a gopher between me and underwriting. They don't have a settlement statement to review and they don't know when closing is. I am burning time and money at the stake now waiting on them. I regret choosing to go with them, but I will update this review with whatever happens.

Update after closing loan finally:
Fees were 2% of the loan. Junk fees to a legal team that I can't negotiate. In fact the communication was so awful you eventually just have to give up and hope they give something close to the original offer. But it won't be. There were twice as much fees as their offer. The loan was much smaller, they said they could loan 70% of land with permits, but they could only do 50%. They don't lend on any soft costs. In fact throughout the build, they never fully funded a single draw whether it was in budget or not. EVEN after I finished the build (with my own cash) and had CO, they still wouldn't fully draw the loan. That's playing dirty. I spent thousands in draw "inspection" fees to not even get a full draw, and I did the "self inspections" where we don't have to hire a 3rd party.

There was this sort of trick they do where the paperwork says your loan is X, but bc of the way the math work with the land value etc, you only ever get maybe 85% of X. Communication is impossible as everyone you talk to is miles from a decision maker and might as well be an AI bot. Doesn't matter what the sales team said at any point to sell you on the loan, you won't get that.

We could never get a closing date out of them, but when we finally did, the morning of they had not sent the loan package to the title company yet still (even though we set the closing date 5 days prior). The craziest part is I went in and signed and closed on a thursday, and the lender didn't actually send the wire until the following monday. They were trying to sneak in a reappraisal without anyone noticing. My title company said they've never had that happen - 4 days after closing they send a wire! Of course they'll bill me for interest even though I didn't have the money.

During the process they checked my credit score/report 3 times which is a negative affect on my score.

Update after paying off loan:
I survived but only bc I raised 5x more down payment than they said I would need to fill the gaps from them not funding. Plus, the fees were outrageous, and no one at the company knows what's going on. I can honestly say that if you need to get a loan from civic, you are better off NOT doing the deal. I promise. Find another lender.

Stay away and look for the help from scam through the profile name of my display picture for help of your funds from scam

I was asked to text +1(346) 501-0850 to get my money back guaranteed, I had $29,000 in cash in my Fidelity account but my account was hacked because they could not close a deal on time. The loss was never covered by Fidelity & now I no longer have that money. Read the fine print before you use this company. They are not an FDIC bank covered by the government. Use caution. I am 72 years old so I don't have the time left in my life to earn that kind of money. Personally, I am old & very disappointed. I keep my cash in a bank & my stocks seem to be safe. Do not keep cash in your Fidelity account or you are risking losing it. If they don't post this review then they are not only dishonest but outright thieves like the crooks that hacked my nest egg savings.

They hided a clause in the note that on a cross collateral mortgage i need to pay off on the first property 120 percent ! Im suing them!
As a result i cant sell the properties cause they made the two properties under water ! Stay away Eli marcus the lender

high interest of 8 percent to 720 plus credit and they didn't disclose to me on a clause making me pay on loan for two properties that my first paid off property has to pay 120 percent of the principal . that makes me needing to come up with an additional very big amount of money out my pocket just to sell the property. Eli has a good demeanor but overall he is not honest enough lender. I shouldn't know about this fact two years after I'm getting this loan

Do not trust them. They pre approve everyone to get a deposit and pay for an appraisal from a company based in NYC ( Tamarisk Appraisals) matter where in the country you want to fund.
They promise everything and deliver nothing.
Dont trust Dusan Langura or Andrea Agbay.

Civic financial is the biggest scam company. They cost me thousands of dollars on a deal they promised they would close months later a week prior to close they come with they need more information. Absolutely the worst lender I ever worked with. All the would say was just push closing another 2 weeks until finally the seller backed out. Do not use this company you will regret it

Avoid this Financial Services... Complete Scammers
Spoke to Steven Weinstock and understand my financial situation as a foreigner with no US credit score and social security number and says can lend funds to me based on my situation and requirements. However upon paying $750 for an appraiser and taking all my personal financial details, got an email stating that they can't help me because I don't have US credit score! I did not get back my full refund due to admin costs involved, what an absolute scam! Forget about customer service after they take your money and personal financial information....

Beware of Civic Financial Services especially the NY location. Liars and Crooks, they told me what I wanted to hear at the start by answering my questions, then as closing date was set they changed all the rules. Tried charging me over $12,000 in closing costs, only to put in their pockets. As I began to ask more questions before the official closing they lied to me again. Was informed on the closing date that the only way I had access to the funds I was borrowing was to request draws. I had to personally pay for all the renovations and contractors to do the work out of my pocket, then request the money back via draws. If I had the money already I wouldn't need a lender to borrow from, so why borrow the money and pay interest if I must pay for all the renovations upfront with my own money. They are very shady and crooked. Proceed with caution, better yet just avoid altogether!! They don't want to talk with you on the phone, they make it quick and never call back.

Overall a decent experience, the reason I gave it only 3 stars is because I felt like I was dumped as a client, which kind of hurt.

I gotta thank Civic truly since they helped me with my first HML and helped me get my foot in the door of real estate investing. The loan process for my first flip was shaky, ended up almost losing the property but not because of Civic, because of the insurance company taking more than a month to get us the insurance binder. The civic officer I was assigned to was a really nice guy, was always around answering my questions anytime of the day. I was a big noobie, so there was a lot of annoying questions I tossed his way and I do feel bad about it. But, he dealt with me, we manage to close on my first deal and it turned out to be a big success for me.

After I closed on the property, I was ready to go straight into my second deal. I tried contacting my officer for a pre-approval letter, but couldn't get a reply from him. Went on a week of no reply so I just called civic customer support for that letter. A manager answered the phone, and literally just directed me into looking at another lending company because "our rates are really high right now, check these guys out instead" which definitely threw me off. I've never seen or heard of a manager directing a client off to a competitor, it just felt like I was being passed on and they didn't want to do business with me anymore, which stung since I really wanted to develop a proper business relationship.

I ended up getting scooped by a new lending company, and they've been really cool with me and taking good care. I can't fault Civic for whatever issues they may be going through back end, since they're the primary reason I was able to get my foot in the door. I'll always be grateful for that, but I can get a hint and i'll be moving on. Goodluck!

Edit- Just learned the company is now defunct, so it explains why I was tossed aside.

citizen bank they lie and lie until you have no choice but to get rid of them worse banking experience of my life and I have excellent credit rating stay away from East Longmeadow branch in particular.

1 star too many. RUN-DO NOT DO BUSINESS WITH CIVIC. The worst financial service company I've ever dealt with. They have had my loan since December 2022 and no one even had the courtesy to respond to my emails for a follow-up regarding my refinance after I've paid over $1200 in appraisal fee's. I've emailed the underwriting manager Daniel Molina called customer service to simply get a reply and no response. It was supposed to take 30 days. I had the pre approval. The Appraiser confirmed she made a mistake on the appraisal stated she would correct it at their request and they did not even submit for corrected appraisal. They will give you the run around and undeliver weeks at a time. I will be filing a complaint under the FHA, HUD, and BBB. Still ongoing.

Eli and his team were awesome once again getting this loan across the finish line. Eli made some moves and creative moves for the borrower to get him max leverage and close out his multiple loans

Civic closed a portfolio loan for me and I was very pleased with the process and the unique product they provided me.

Civics allows me to build a solid sustainable rental portfolio.

Civic is one of the best lenders in the industry that I worked with . Professional from start of your file to closing . Dylan and his team on point by keeping up from processing to closing great to work with .

Our nightmare started with a civic broker back in August. Refi and purchase loan)After submitting countless documents with no response weeks at a time. We decided to move forward only to find out after paying for a second appraisal this broker was working with civic as well. We were caught between a broker squabble. I spoke with a accountant executive via email. She apologized. I was told the original broker. I started with would contact me Friday. That was a week ago. We are starting to believe civic brokers are fraudulent liars. 6 months of time wasted and we still don't have a clear understanding of why we haven't closed. Or at least a email stating they cannot or will not close the loans.

After submitting all documents and waiting for almost a month Civic pull my refi loans on my rental properties.

DO NOT DO IT!!!! ON CLOSING DAY, DURING FUNDING-UNDERWRITERS PULLED OUR DEAL BACK !!! AFTER I HAVE ALREADY WIRED THEM OVER 70K IN FUNDS. THEY ARE TRYING TO HAVE ME BRING MORE MONEY TO THE CLOSING TABLE; OR CHANGE THE LOAN TYPE!

WE GOT A CLEAR TO CLOSE, SIGNED ALL PAPERS AND LOAN PAPERWORK AT 7PM LAST NIGHT; EVEN HAD A MOBILE NOTARY COME TO MY HOME TO SIGN!!! AND EVERYTHING! FOR THEM TO DO THIS AND PULL OUR DEAL BACK 30 MINS BEFORE RECORDING.

IM LOOSING 5K IN DD DUE TO THIS.

UPDATED: Jan17,2023
This company, dropped the ball on my loan and pulled the deal after docs were signed and after I sent my funds.

Now I have Fay servicing calling me saying I have a loan with them for the homes civic financial declined to close the deal on.

This loan never closed and I now I’m getting calls from the “would be” mortgage company regarding monthly mortgage payments!!!!

Civic closes a lot of investor loans. That said, they suck. Too many hands touching every file and it NEVER closes on time. Lost emails/docs/delays is the standard. Don't expect a smooth process at all. If an LO sells you on something, don't expect it to work. The rug will get pulled out last minute and you will just have to accept whatever the outcome, rate changes, LTV changes, cash to close, etc. I've brokered loans to them and I've borrowed from them (5x in 2021-22). Find someone else, they oversell their loan product to flippers and investors and deliver less than you were promised. Mortgage biz sucks but Civic has a special way of making it suck deluxe.

And your reply about a broker?? You suck. Throw the broker under the bus?? You have a dozen people touching the file all pointing fingers at each other. 8 weeks to close a purchase at hard money rates? This is a joke. INVESTORS, LOOK ELSEWHERE

UPDATE 2.0 / January 2023.
Second loan in 30 days. Eight weeks to produce a refi for rental. Same issues, too many cooks in the kitchen. Process is very sloppy, slow and covered in origination points and processing fees (to compensate the extra cooks in the kitchen) that do not speed up the process or produce any value. Go find a lower rate/lower points Civic used to be the go-to for investor loans, now they are high rate/high cost - fizzle not sizzle
Do yourself a favor and swipe left on this one.