Clarins Avaliações 

Bad return experience. You have to write down item details by hand and mail back at your own cost.

I love Clarins, i have used Clarins since i was 17years old and am now 60years old.
My worry is that i recently boughts the clarins night cream extra brown glass jar. I opened it and am using it and its lovely... So what is my worry inside it is in a rechargeable plastic container... Which maybe cheaper to recharge but i really don't want my cream sat in plastic when theres a perfectly natural glass jar which is better to conserve the cream. I dont know what effects the plastic will have on the cream but i prefer the other clarins glass jars with the cream directly in the glass and not in plastic.

Clarins used to deliver within 4 to 5 working days but they now deliver within 10 working days, although the prices keep increasing. They are so out of touch. At a time when people can no longer work from home, they make it more difficult to manage reception of deliveries.

Super Creme… ich liebe den Duft… kann sie nur empfehlen!

Spray on 100ml Eau Dynamiste failed after only a couple of uses. Contacted Clarins requesting replacement spray unit but no response.
So disappointing and I see from other reviews that I am not alone.
Shame on you Clarins

Change of product and appalling lack of concern from customer service. Avoid using this company.As a company I feel your lack of customer care is absolutely shocking and hasn’t been addressed. I have deleted your app, unsubscribed you and won’t use your company again.

Visited the Clarins Department in Boots, The Quadrant, Swansea. A young lady named Laura approached me and asked if I needed help. I explained that I wear very little make up and would like advice on choosing some. Laura offered me a makeover which I accepted. I was absolutely breath taken when I saw the finished results. As she was preparing my face with clarins cleanser, double serum, primer etc. she was explaining each process to me. She colour matched my skin to the right Clarins foundation. The eye make up, mascara, highlighter, foundation, concealer and lipstick she used on me was so natural looking. Throughout the makeover process, she explained in detail how to apply each item and even wrote the shades of each item down for me. Nothing was too much bother for her. Whilst Laura was applying my makeover a few Boots Customers stopped to watch and made positive comments on how good a makeover Laura had done with the Clarins products. The customer service and assistance I received was absolutely fantastic. I was so impressed with the service and Clarins products that I purchased a number of their items. Laura also offered to show me how to apply the make up and in particular the Clairns Brow Duo.

Rigtig god service i forbindelse med en reklamation:)

I can’t believe a company as big as Clarins would be like this,I complained about a faulty spray on the 28.12.24 and they said they would see into it utter disgrace still nothing done,I’ve emailed them 5 times shame on you.

I’ve been in contact with Clarins three times about a faulty nozzle on eau dynamisante spray. The support is all automated so asks for details with no action once provided so it’s a pointless loop. Any suggestions on how to get help?

Awful customer service & delivery times. Avoid ordering, first time buyer & never again !!!
Still not received my order after a week & no response to numerous messages sent. Treat your customers better, please

Oh goodness where do you start!! The parcel I received delivered was late and broken the items inside crushed! But more concerning was that one of the creams was empty but the base was sealed! Unless the delivery driver used it and resealed it then this is a
manufacturing fault’ can I get a response!!!! One email in over a week I’ve been totally ignored not a great advert for yourselves Clarins! I even told them on the last email do I have to go to these lengths to get a reply? Looks like it!

Dette er dessverre et useriøst nettsted som ikke har oversikten.
Det står Clarins Norge, men det stemmer ikke.
Norge har ikke kontor og direkte kundekontakt for Clarins.
Det er i Danmark.

Det har vært alt fra at de ikke fant bestilling selv etter at både faktura og bekreftelse på e post var mottatt.
Så ble det opplyst om at det var transportørstreik. Det ble lovet leveringstid på 3- 5 dager.
Den kom til slutt, men tok nesten en måned.
Det er lett å la seg lokke av fristende tilbud, men det er bedre å handle direkte fra norske nettbutikker som har oversikt og orden.
Det er det ikke her dessverre.

Keine Lösung bisher seitens Clarins hinsichtlich der E-Gutschein Problematik. Bloss keinen E-Gutschein kaufen. Dieser wurde dem Empfänger bisher nicht zugestellt, obwohl bezahlt und das Versanddatum terminiert wurde. Clarins antwortet nur mit Standardfloskeln und das seit dem 25.12.2024. Ich kann nur jedem davon abraten, zu bestellen.

once I found that it’s same from shein or ali express i write them to receive back my money and cancel order. I received money next business day.

Depuis jeudi 26 j essaie de effectuer une commande chez clarins mais impossible en point relay, je tel au numéro donné sur clarins....aucune réponse à part que l'on va faire le nécessaire auprès du service du site car impossible d effectuer la commande même avec la conseillère en ligne car code postable introuvable pour le point relay...elle doit me tenir au courant cette apres midi mais aucune nouvelle bien sur et mon offre qui est jusqu'au 2 janvier de la trousse avec les essentielles et bien je passe dessus et je ne peux faire aucune commande auprès de clarins car me faire livrer chez moi c'est une résidence de plusieurs appartement et des centaines d appartement et des livreurs ont déjà données ma commande à des voisins mais bien sûr aucun retour des voisins et pas moyen de savoir qui....bref je suis déçu aucun suivie....aucune aide....je vais partir sur une autre marque du coup.

I ordered a product online in early November, as the website said ClarinsNZ I assumed it was here in NZ. I could not find the tracking number given until four weeks after purchase and two phone calls later to the carrier I was told that it had never been shipped from Australia but returned to Clarins as they did not have authorisation to ship “ dangerous goods” . No answer to my emails requesting a refund, unable to contact them by phone number always on hold.No customer service at all they don’t even reply to emails.

To reiterate what others are saying. I ordered a voucher on 29 November - no tracking number or update so I emailed Clarins to chase. They sent me an automated email on 13 December apologising for the delay and saying a customer service agent had been allocated to my query!! Heard nothing since - their phone lines are now closed. Absolutely shocking - it’s a voucher, it’s not exactly difficult. Shame to see I’m not the only one without a Christmas gift.

I too ordered in 27 November and have not even received a tracking number let alone an incorrect one! Have not been able to contact through any means available including email, FB messenger, 0800 number, WhatsApp number or instagram message. Received one generic response on 4 Dec regarding shipping delays.
I have started chargeback process today! Absolute horseshit! Please don’t order from these scam artists!

Shiocking "Customer Service" and i'm not the only one here in NZ/Australia. Incorrect tracking courier number issued, no further communications after i've emailed two times, last reply from them last week said they'd "sort with logisitics", now nothing..27th November order placed and over $200 removed from my account, now 18th December NOTHING. no tracking number, no communication, apology. DISGUSTING Clarins treating their customers like this, if you didn't know they were a multi billion dollar business, you'd say some dodgey scam outfit. Used Clarins around the world for 28 years, repulsive treatment of customers. No stars, if I could. Buyer beware, don't order online.