Clark & Rose (Removals) Limited Avaliações 

Massively pissed off with Clarke and Rose. They stole a mug from my possessions. They clearly have absolutely no respect for me or my belongings because multiple staff members have just laughed at me when I have asked for it back, clearly implying it's of so little monetary value that it is irrelevant to them. They have admitted they use it in their site kitchen, and despite my repeated asking in person, on the phone, by email, they won't return the mug. They don't deny they have it, they just have zero interest in returning my item. I should mention that there were breakages and damage in the move as well. As an organisation they lack respect for the belongings of people they move and I would never use them again, or recommend anyone else uses them either.

RESPONSE TO THE BELOW: No I won't remove the "allegation" because it's true. The crews confirmed to me they knew exactly the mug I was talking about. It was the mug that I had served tea to your crew in and they failed to return to me at the end of the day. They described the precise mug. I thought the mug was inside the storage container where it had been set down during the removal process and assumed it was safely in store, although in an unorthodox manner, so it was only when they told me it was being used in your site kitchen that I discovered it was not being delivered with the rest of my possessions. This was DURING the delivery so don't give me 7-day limit, it was raised on the day! The fact that you describe the circumstances of the theft incorrectly here is absolute proof that you have failed to listen or respond at any time when I have contacted you.

Furthermore it is an absolute lie that you have phoned me and told me anything. My emails have gone without response other than "thanks for enquiring, we'll look into it." I was told when I phoned you that you would look into it and you made no further effort to contact me to give me any information at all. This new story about "similar mugs" is brand new and something you've added here to try and pretend you have looked into it when you haven't. It's very implausible because it was a very distinctive mug, one of a set that is now incomplete.

Maybe I put too much trust in your crews to return the mug, maybe I should have raised this on some official form - but your terms and conditions are very clear I wouldn't get anything for a low value item anyway. The point remains that the mug was taken, and it would have been really easy for someone to return the mug to me - you know perfectly well how close I am to your site - but you just couldn't be bothered to even respond to me when I repeatedly asked for it. However you did email me on multiple occasions asking for a Trustpilot review and so now I've given my honest opinion of why I would never trust Clarke and Rose again, and why I wouldn't recommend them. That's perfectly fair and reasonable.It is a perfect indication of the Clarke & Rose approach to customer service that every contact when I was being polite and friendly and not public was totally ignored, and you're only interested in talking to me at all about this now there's a public review.

Collection of furniture to storage was handled more professionally than delivery of furniture to new home otherwise would have given 5 stars.

Excellent and helpful service, would recommend

We moved from Scotland to Herefordshire last month. It took 3 days packing and then 1 day offloading the following week. The team that moved us (Steve, Kobi, Sean & Callum) were fantastic. They worked so hard and helped ease our stress. The day of moving into the new house we had Steve and Sean and 3 other removal men - who again were very helpful. As everyone knows - moving is so stressful!!
The only downside was we found the head office staff put us under quite a lot of financial pressure when we were trying to sort bank accounts out that we felt was not necessary (5 stars for the workers/3 stars for the office staff).

Every step of the way the company were helpful and communicative. The packing and removal service was first class - the guys were friendly and professional and worked so hard even though we had two of the hottest days! They took perfect care of all my belongings and I would recommend this company very highly.

Clark and Rose were excellent. They were professional and excelled my expectations. Both Colin and Alan put us at ease and moved us from England to Scotland. They kept us informed the next day when they delivered all our belongings to a storage facility. I would have no hesitation in recommending this company.

Easy, well organised, efficiently packed, uplifted and delivered to two addresses. Including the sub-contracted delivery company in the Channel islands. I cannot name anyone for exceptional service as all, packing, transporting and delivering staff were without exception first class.

Professional and efficient service, goods in storage for over a year and came out in tip top condition

From first phone call with Veronica and the guys who did my move Lee Brian and Jack the service was first class . Would definitely recommend Clark and Rose .

Excellent service with the team arriving on time, very tidy, polite, nothing was too much trouble. Very efficient and went above and beyond to help a seamless move out and in.

Great communication and customer service from our Account Manager, Lynn. The delivery team on the day were awesome too - they were friendly, on time, handled everything with care and were super efficient in getting everything in place and unpacked.

I chose Clark & Rose not necessarily because they were the cheapest (Do not remember if they were), but due to their transparent and clear approach in responding to my inquiries, with no ambiguity. I do not regret my choice: If you value reliability, professionalism, flexibility (I needed a lot), and peace of mind, Clark & Rose is the ideal choice.

We recently used Clark & Rose for our office move, and I couldn't be more impressed with the entire experience. Their professionalism, efficiency, and friendliness were second to none. They handled all our belongings with great care—including fragile items and heavy furniture—and everything arrived in perfect condition.
We would highly recommend Clark & Rose to anyone looking for a reliable, trustworthy, and top-notch removal company. They turned what is usually a stressful day into a surprisingly pleasant one. Thank you!

Excellent support and guidance, and friendly, efficient office and removals team. Reasonable price too. I would highly recommend Clarke & Rose removals service.

We employed Clark & Rose for our relocation to Australia from Aberdeen and the personnel (Dale, Don & Richard) who were present did a great job and thoroughly professional throughout - would certainly use Clark & Rose for any future scopes.

Excellent team ( Alan , Gary and Arran) , their professional and at the same time friendly approach is outstanding! They safely and carefully wrapped, packed and sealed everything with no hassle to and in a record time!
I can not thank you enough Alan , Gary and Arran for the great work and your superb service, Clark & Rose company is lucky to have you as their employee 💐

I was very impressed with all the team at Clark and Rose who dealt with my move, from Veronica in the office, Graeme who carried out the survey, and both teams who carried out the removal to storage and then storage to delivery. All were pleasant, friendly, considerate of my property and efficient in carrying out their job. I would have no hesitation in recommending Clark and Rose to others who may be thinking of a move.

Excellent customer service. Incredibly supportive and adaptive to my changing move dates. Thank you so muhc!

Very professional and thorough. Lynn was helpful and communicated well throughout the entire process, and the delivery guys took care not to damage anything and moved my stuff in quickly.

The whole team from Tom Cleaver giving us the quote to the packing up and delivering us to our 'new home' team.