My recent order was my second from cli-mate.co . My first order was queried by telephone call to confirm what was ordered was correct .All correct and was delivered promptly without delay . Second or... Ver mais
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My recent order was my second from cli-mate.co . My first order was queried by telephone call to confirm what was ordered was correct .All correct and was delivered promptly without delay . Second or... Ver mais
A empresa respondeu
Amazing company,like always. Every time I call it looks like we know each other’s since forever Specially Brandon. Placed the order Monday late afternoon , next morning received confirmation of the... Ver mais
A empresa respondeu
I needed to repair a cable feeding an underfloor heating mat which I cut during DIY activities. The website was very clear about the product range. One of Cli-mate's staff was very helpful on the pho... Ver mais
A empresa respondeu
I placed my order and received a call a few minutes later to say that my order would be delayed as another customer had just beaten me to the last stock of the item I required and so my shipment would... Ver mais
A empresa respondeu
Cli-Mate formerly Underfloor Shop is one of the leading online retailers of wet and electric underfloor heating systems. Our aim is to supply you with the best quality product at a price that suits you; that’s why we bring you a collection of the biggest brands within the market and at the most competitive prices. With years of experience our team at the Cli-Mate understands that putting customer satisfaction first is fundamental. As such, we provide you with an unrivalled customer service via our expert team of technical designers and friendly sales staff who are happy to help you from initial purchase through to installation and after-sale care. If you have any queries, don’t hesitate to contact us and one of our advice and support team will be happy to help. If you have a project which requires underfloor heating you can request a quote by sending in your floor plans and the floor structure to sales@www.cli-mate.co.uk
Unit A, Rougham Industrial Estate, IP30 9ND, Bury St Edmuds, Reino Unido
They refused a return/refund then hung on to my item.
Edit: Eventually I demanded they sent the item back to me if they would not refund me and they admitted they had ‘lost’ it and they did refund me.

Resposta de Cli-Mate
Prompt dispatch & order process. Value for money. The only issue was part arrived a day later then promised. Fault rectified.

Resposta de Cli-Mate

Resposta de Cli-Mate
1. Great customer service. Very knowledgeable about product I wanted, confirmed returns policy. Had issues with my Apple Pay, thought I had bought same product twice. Quick call and speedy return call confirmed no order placed, so paid on site with card.
2. Very competitive price.
3, Speedy and free delivery.

Resposta de Cli-Mate
The order was sent out same day and arrived next day the experience could not have been simpler if only all on line orders were as good

Resposta de Cli-Mate

Resposta de Cli-Mate
Good price and excellent service. Ordered in the afternoon and delivered early next day.

Resposta de Cli-Mate
At last, a company that provides outstanding customer service! Had an issue with a very small order, and the way Brandon dealt with it was fantastic. Very, very impressed!

Resposta de Cli-Mate
Delivered within 3 days, even though only standard posting paid for - excellent service

Resposta de Cli-Mate
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