Click2connect Avaliações 

36
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

DMV have been fantastic with switching sim cards and networks for me so far! I was having a few minor issues with the process, but after I read the great welcome letter that I was sent by their advis... Ver mais

Avaliado com 1 de um total de 5 estrelas

These Guys are absolute rubbish They Outsource their business to Indian based scam call centre based some where in salt lake West Bengal They call elderly people rip them off in the name of so call... Ver mais

Avaliado com 1 de um total de 5 estrelas

Cold call scammers operating as “secure talk” (but with payment going to DMV). My elderly mum was conned into paying over £450 for a £90 phone set - ironically to “reduce scam calls”. Money was paid t... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Sent this company (DMV COMMUNICATIONS) an email before Xmas about my issues with UK Talk and I have been fully ignored. In short UK Talk decided to extend my phone contract by 2 years with no proof,... Ver mais


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

36 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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2,8

Todas as avaliações

(36)

2 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

Great service provided by a freindly team of staff always willing to help with any issues staff know their work and knowledgeable in their work get at these guys

10 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAM ALERT

These Guys are absolute rubbish
They Outsource their business to Indian based scam call centre based some where in salt lake West Bengal
They call elderly people rip them off in the name of so called genuine business sell them again and again every 6 months posing as bank people and taking the details out .Bloody Scammers Owner should be thrown out of UK

17 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DMV dont communicate

DMV dont communicate. one way traffic here and then you get an overseas call centre when there is an issue. they dont return calls when they say but still take the money.

12 de janeiro de 2024
Avaliação não solicitada
logotipo da Click2connect

Resposta da Click2connect

Hello, Sorry to hear you can't get through to us. We are not open over the weekend. Our Opening hours are Monday to Friday - 9am to 6pm. Please free to reach out to us during these hours on 0121 369 0121

Avaliado com 5 de um total de 5 estrelas

I have been a loyal customer of DMV for…

I have been a loyal customer of DMV for an extended period, and I must say their flexibility is outstanding. Setting a payment promise date is hassle-free, especially in case of unexpected circumstances. This has been a great convenience for me.

6 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you Amy

I spoke to a lovely very helpful lady called Amy & she talked me through a new contract & Samsung handset, which I can't wait to receive. Everything was explained so well & Amy was fab. Thank you

25 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A front for Cold call scammers

Cold call scammers operating as “secure talk” (but with payment going to DMV). My elderly mum was conned into paying over £450 for a £90 phone set - ironically to “reduce scam calls”. Money was paid to DMV comms. Shouted at me when I requested a return and refused. Utter scum

1 de junho de 2023
Avaliação não solicitada
logotipo da Click2connect

Resposta da Click2connect

We are sorry you feel the need to write a review without reaching out to us, Please email our support email at support@dmvcomms.com and hopefully we can resolve any issues you have experienced if we have provided a service to you. We don't recognise your details that you have put on here.

Avaliado com 1 de um total de 5 estrelas

Disgraceful

Disgraceful. Still trying to get
To the bottom of it. My mother is elderly and doesn’t know what the call was about, she was told that her handset is no longer in use and they are trying to take £153.90 out of her account for a new handset.

26 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DMV Comms (posing as Secure Talk) - SCAM

DMV Comms (posing as Secure Talk) sold my father in law a £33 telephone for £153.90 over the telephone. My father in law is 87 and suffers from dementia. Their returns policy claims to be a 7 day return policy but in fact they refuse to give a return address or to accept returns without their prior agreement. They have been utterly obstructive and unhelpful on the telephone. I have given them 24 hours to return the funds. After that, the police. Disgraceful and a stain on humanity.

19 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rest of World contract

I ordered a Rest of World when I was visiting the USA. This was £99 for a month's worth of free calls. No problem with that - but a few months later I travelled to Morocco for 7 days and didn't take a ROW contract - but because THEY sent me a text they say that started another ROW contract for another £99 - which I didn't order or want. I never used my phone. They will not cancel this contract and have taken the money through O2 - even though it was in dispute.
Very under handed and not a nice company.
Beware .....

28 de dezembro de 2022
Avaliação não solicitada
logotipo da Click2connect

Resposta da Click2connect

Hello Mr Laidlaw,

We are sorry that you left us a negative review. I have done my utmost in trying to resolve your query and issue with your ROW pass.

We have informed you previously that the ROW pass which was added to your account was added by your request - and you did this directly through O2 via webchat. This was not done via ourselves.

The ROW pass of £99 replaces the default unless requested to be removed. As you have not had this removed, the 30-day pass renewed automatically whilst you were abroad. Our marketing sms would not have triggered a renewal as this was an inbound SMS for you.

As you are billed by O2 and you have requested and consumed the pass and associated services we are unable to request any credit from O2. Sadly, we are unable to pursue this matter further

Avaliado com 1 de um total de 5 estrelas

I have had a contract with 02 since…

I have had a contract with 02 since 2005 all has been smooth. In 2019 I buy a phone outright and get a sim only contract with 02 and paying 16 pounds every month. In September 2021 a person from DMV calls me out of the blue pretending to be from o2 saying i can get a better rate then I have. I keep asking is this from o2 - yes it is the person says, I'm confused as I have a sim only shouldn't I just be able to have it until I decide otherwise.

I'm a busy business owner and mother so I don't have time to thing things over more and they say I have to do this. I sign a contract on a then more than 2 year old phone.

Now 1 year later my phone isn't working very well and on it's last legs I contact o2 to see if I can get a new phone. They say oh no you can't you are with DMV and you have to pay a penalty of 175 pounds to get out of it.

It may be legal what DMV did but it certainly isn't moral or ethical. I have for more than year now paid 27 pounds instead of 16 and I told the person that I spoke to I own the phone outright - why would you insist such a person has to enter into a 2 year contract.

Im yet to hear back on this. I expect to be released from this contract and be put back on sim only with o2.

Then I will buy a phone outright and get a sim only contract.

18 de outubro de 2022
Avaliação não solicitada
logotipo da Click2connect

Resposta da Click2connect

Hello Erika,

We are sorry that you are not happy with the service that you have received. At the time the contract was agreed, you would have been informed of the contract term, your allowances on your new tariff. We inform all our customers that we manage their account moving forward and this is also included in the paperwork.

If you are looking for a new handset, you will be eligible for an early upgrade on the 18th month of your current contract. We will be happy to help you with your needs. Please get in touch on: 0121 366 8888.

Avaliado com 1 de um total de 5 estrelas

Why have a live chat that says you are…

Why have a live chat that says you are online, when nobody answers?

5 de maio de 2022
Avaliação não solicitada
logotipo da Click2connect

Resposta da Click2connect

Hello

We are sorry to hear that you were not able to get in touch with a representative via live chat.

Please get in touch on: 0121 366 888 if you would require assistance with your contract and we will be happy to help.

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