Cloudkings  Avaliações 

156
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Id always recommend this place, only problem I've had is receiving the incorrect item which was amended in the same week. I also ordered yesterday around 1700hrs and it was delivered today. Outstandin... Ver mais

Avaliado com 1 de um total de 5 estrelas

got sent the wrong vapes and neither of them work. been trying to get in contact for a month now and nothing has been done. they’ve emailed back once asking what my issue is and every time i tell them... Ver mais

Avaliado com 5 de um total de 5 estrelas

What a fantastic company. My orders always arrive within a day or two. I had an issue with one of my vapes not working properly. I contacted cloud kings and not only did they respond quickly, they res... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant. Easy to order, and a fantastic selection of flavours and types. Best of all, next day delivery at no extra cost. This is fantastic! Great customer service as every detail is se... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de vaporizadores

Escrito pela empresa

We are one of the leading suppliers of Disposable Vapes. At the heart of our business, Customer satisfaction is our number one focus.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

156 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(156)

3 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

useless

got sent the wrong vapes and neither of them work. been trying to get in contact for a month now and nothing has been done. they’ve emailed back once asking what my issue is and every time i tell them my issue they won’t reply. ridiculous.

28 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Id always recommend this place

Id always recommend this place, only problem I've had is receiving the incorrect item which was amended in the same week. I also ordered yesterday around 1700hrs and it was delivered today. Outstanding service, I even order for other people as well (they don't trust their bank/websites)

27 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

Hi I ordered two vapes from this…

Hi I ordered two vapes from this company who I have used for over a year in which I had no problem with until the last two orders in which I received two vapes with leaking oil I've contacted them on numerous occasions but to no avail I'm absolutely rageing that they think they can take your money and when you try tell them there's a vault with the vapes they do nothing if anyone out there is reading this I'd think twice before buying from this company much appreciated Robert..

8 de julho de 2025
logotipo da Cloudkings

Resposta da Cloudkings

Hi Robert you’ve been a customer with us a long time, you have had a lot of successful orders from yourself this review is not a true reflection, we have refunded and helped your situation multiple times and every time you’ve had another issue, I wish we could help you more but we’ve tried everything possible.

Cloudkings

Avaliado com 1 de um total de 5 estrelas

I get the same item

I get the same item , mean same flavour twice. No one inform about it. First time ever I am really disappointed. It was my favourite vape shop now I am looking for other sites.

30 de junho de 2025
logotipo da Cloudkings

Resposta da Cloudkings

Hi can you email us at info@cloudkings.co.uk we’ll be more than happy to help! :)

Avaliado com 1 de um total de 5 estrelas

AVOID THIS VAPE SHOP

If you have any problems with products, they don't respond on their website form. I got their attention, just when I wrote a negative one star review on Trust Pilot about non existent customer service. I was told to send them an email. Sent it with a problem and proof and received an email that I am "someone that is causing problems for no reason or maybe you are just wanting something for free". So, I asked them to simply delete my account, because I won't be shopping at this store again.
Update: I was ordering from them since March every month, but suddenly I am first time customer to them. They also lied that the company is opened for 10 years. They are opened since 2023. They are twisting the facts to sound more trusted.

29 de junho de 2025
logotipo da Cloudkings

Resposta da Cloudkings

Hi Ausra, I’m not sure what this is in relation to? We’ve received nothing from yourself, please email us at info@cloudkings.co.uk and we’ll be more than happy to deal with your query :)

UPDATE: CUSTOMER QUERY FULLY RESOLVED.

UPDATE: FIRST TIME CUSTOMER HAD REACHED OUT TO US WAS QUICKLY GENERATED A FULL DISCOUNT CODE OF THE VALUE OF THE FAULTY ITEM IN QUESTION. THIS IS A SPAM TRUSTPILOT REVIEW.

Avaliado com 2 de um total de 5 estrelas

Really disappointed in them

Really disappointed in them. Have used them for about a year and overall is a good experience and quick delivery... HOWEVER!!! I bought a vape and it was was burnt out after 10 puffs. This was a 25k puff vape. I have messaged 3 times asking for a replacement or refund but have had no response. Out of principle I will start using and different vape store if I don't get get a response, which is a shame as they normally provide a good product.

Last time I had an issue they sorted it, however this time it's been radio silence.

5 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Have had quite a good choice of…

Have had quite a good choice of flavours of late and very happy delivery on a Sunday

27 de maio de 2025
logotipo da Cloudkings

Resposta da Cloudkings

Thanks for the 5 ⭐️ review Tina :) we really appreciate it!!

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