My score would have been 5 but the hassle i had to go through to login to the new help system brought the rating down. However, Drew very kindly resolved my issue. It's just that there shouldn't... Ver mais
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Veja o que dizem as avaliações
There is an Auto-TopUp feature which transfers a selected amount into the account if the balance falls below a certain amount (again selectable). This does not work. I've reported it to them and the... Ver mais
A empresa respondeu
I reported a lack of functionality that existed in the old app. This was the ability to display all the members of my club with their handicaps in order to work out shot allowances before matches. It... Ver mais
A empresa respondeu
Great support from helpdesk with settings on the online system to build a bespoke course for a particular competition. Really quick response saved the day.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Club Systems International has been designing, building, and supporting IT systems for golf and sports clubs since 1982. The company started with a simple CONGU golf handicapping solution, designed originally for founder Keith Roberts's own club, Disley in Cheshire. Over four decades later, Club Systems is the market leader in member and visitor administration, loyalty EPoS, and web services such as HowDidiDo, Golfingindex, and personalised club websites. Today, more than 2,000 golf clubs in the UK and Ireland, along with customers as far afield as Kenya, Bahrain, and Sri Lanka, use one or more of our packages. Our flagship platform, ClubV1 Hosted, is the most widely used online system in UK and Irish golf, covering everything from handicapping and player entry terminals to membership administration, subscription control, contact tracking, course reservations, point-of-sale and loyalty systems, stock control, and site security. Club Systems is proudly part of ClearCourse, a UK-based technology group providing software and payments for small to medium-sized enterprises, including start-ups, national retailers, well-known charities, and notable brands across various sectors. Being part of ClearCourse allows us to keep scaling, innovating, and improving our software for every club we serve.
Informações de contato
South Central, 4th Floor, 11 Peter Street, Manchester, M2 5QR, Manchester , Reino Unido
- 0345 222 9999
- spatel@clearcourse.co.uk
- clubsystems.com
3,5
Bom
54 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Club Systems
Hi Pat,
Thanks for you 4* review! We do appreciate it. If there is anything further we can do, please do reach out.
Thanks,
Sunil Patel
Operations Director
Club System International Part of Clearcourse
The service from this company is very…
The service from this company is very poor, lots of apologies but hey little action
After they saw this review ,I got another apology this time from a customer service manager who would deal with my complaint ,I telephone 4 times trying to get through but after 10mins I hung up & sent an email asking him to contact me ,again nothing.
11 de julho de 2026
Avaliação não solicitada
Resposta da Club Systems
Hi Peter,
I am truly sorry that our previous efforts have not translated into the results you expected. We clearly have more work to do to resolve your concerns effectively.
I would like to take personal responsibility for ensuring we move past the apologies and find a real solution. Please call our support line and ask for me personally so we can discuss this directly.
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Prompt response from support team.…
Made a suggestion for additional functionality in App. Support team responded within couple of days.
17 de julho de 2026
Avaliação não solicitada
Resposta da Club Systems
Hi Stuart,
Great to hear the positive feedback! Much appreciated.
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Great knowledgeable Support team…
Great knowledgeable Support team quickly escalated and transaction Db corruption failure fixed within 1/2 hour. Well done!
17 de julho de 2026
Avaliação não solicitada
Resposta da Club Systems
Thanks Stephen for your 5 star review. We do have a great Support Team! Please do call us again for anything supported related!
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
I reported an issue
I reported an issue, received a reply quickly, within 48hrs the issue was solved. Well done and thanks.
16 de julho de 2026
Avaliação não solicitada
Resposta da Club Systems
What a great review, much appreciated!
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Customer Service Awful
The customer service and help is just appalling. This used to be their strength, now the reason to move to a new company.
1 de julho de 2026
Avaliação não solicitada
Resposta da Club Systems
Hi there,
Sorry to hear this. We do pride ourselves in delivering an excellent service to our valued customers. Please can you call the support team directly and ask me. I would be keen to resolve this issue.
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Resposta da Club Systems
Hi Steven,
I am very sorry to hear that you have had such a poor experience with our customer service. This is certainly not the level of support we aim to provide, and I would appreciate the opportunity to discuss this with you directly to make things right.
Please call our support line at and ask for me personally so we can address your concerns.
Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
I am reviewing the Howdidido software…
I am reviewing the Howdidido software not the companies responses, as they have not responded at this time.
The club systems howdidido platform has proven to be farcical since we commenced using it, the frequency it fails to allow us to use it, for the task of booking the times is ludicrous. The new version is more difficult to use than the original software in the opinion of most of our club members. Club systems launched version 2 requesting a fee to use it. When the original version was known to be seriously flawed we were flabbergasted when we were being asked to pay a fee for a new product we had no idea it would perform. When we do use it we think it is no better than the abysmal original software. The only saving grace club systems seem to be relying upon, is that alternative software also seems to be abysmal.
So we golfers are forced to use software that is not truly fit for purpose. What a shambles
10 de julho de 2026
Avaliação não solicitada
Resposta da Club Systems
Hi Edward,
Thank you for sharing your feedback. I am very sorry to hear about the ongoing difficulties your club has experienced with our platform, particularly regarding the reliability of the booking system and the challenges transitioning to the new version. We take your concerns about the software’s performance and the value we provide very seriously.
I would like to discuss this with you directly to better understand the issues you are facing and to address your concerns regarding the service. Please call our support line at and ask for me personally so we can look into this further.
Sunil Patel
Operations Director
Club Systems International part of Clearcourse
It's rubbish compared to the old one
It's rubbish compared to the old one. I get notifications but when I click onto it the result doesn't appear this has been happening on regular occasions
10 de julho de 2026
Avaliação não solicitada
Resposta da Club Systems
Hi there,
We are sorry to hear that the latest update has not met your expectations and that you are experiencing persistent issues with notifications not loading correctly. We take these reports seriously and would like to resolve this for you as quickly as possible. Please contact our support team directly at so we can investigate the issue further.
Sunil Patel
Operations Director
Club Systems International part of Clearcourse
Professional help is all one asks
Professional help is all one asks. And on the occasions I have contacted Clubv1. I have received exactly that. Highly recommend team of helpers. Don't be afraid to ask
6 de julho de 2026
Avaliação não solicitada
Resposta da Club Systems
Thank you for your 5* star review! I’ll ensure that the team receive your feedback!
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
Brilliant service
Brilliant service,nothing was a problem, thanks very much
9 de julho de 2026
Avaliação não solicitada
Resposta da Club Systems
Great to hear some positive feedback!
Much appreciated
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
I had problems to download the new HDID…
I had problems to download the new HDID App. After several efforts Amna dud a great job to get me set up.
Great service and patience from Amna.
Thanks once more!
JP
8 de julho de 2026
Avaliação não solicitada
Resposta da Club Systems
What a great review, much appreciated! Thanks,
Sunil Patel
Operations Director
Club Systems International Part of Clearcourse
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