Clyde's Leather Company® Avaliações 

284
•
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have a 20-year-old expensive brown leather jacket that was looking pretty worn. I was quoted $450 to refurbish it at a leather shop. I bought the four step kit from Clyde’s and the jacket looks bra... Ver mais

Avaliado com 1 de um total de 5 estrelas

You can't talk to a human. They will message you but wont talk on the phone. When I finally got a human to chat, I assume it was a human, she confirmed what I needed to order so I did that. The... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Clyde’s I was sent matched perfectly to the ‘graphite’ color of my leather sofa. I had installed adhesive plastic panels to prevent my cats from scratching. Upon removal in one spot the entire lay... Ver mais

Avaliado com 1 de um total de 5 estrelas

Forget these guys. Their customer service is terrible. They take orders that they know they can't fill and then leave customers hanging. We'll be shipping in 5-7 days they say...repeatedly. For those... Ver mais

Detalhes da empresa

  1. Serviço de reparo para artigos de couro

Escrito pela empresa

Clyde's Leather Company specializes in the care and restoration of all things leather and wood. We offer a variety of top-ranked DIY products accompanied with professional advice. We consistently strive to provide the best customer service possible, so if you need anything please don't hesitate to contact us!


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

284 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

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3,1

Todas as avaliações

(284)

72 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

This company is a scam

This company is an absolute scam. I ordered the leather recolouring balm and noticed after the order had gone through that shipping protection had been added at an extra cost despite me unticking that option. I asked for this to be changed and was told they couldn't refund part of an order but I could cancel the whole order and repurchase. I asked for this to be done and was told a manager would contact me to cancel the order. The next day I got a notification stating that the order had been shipped despite asking for it to be cancelled. When I queried this it took another day to get past their frustrating customer service bot to who I can only assume is the only actual customer service human, Tina Phillips, as she is mentioned in several other reviews here. I was told that the only option would be to pay for international postage to return it, after which they would issue a refund. From the poor grammar displayed in communication and the fact that the email signature block said they had a higher Trustpilot score than they do, I have serious doubts this is a legitimate business and not just drop shipped crap from China. This company is a SCAM, DO NOT BUY FROM HERE.

19 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer service was top notch

Customer service was top notch. I ordered the wrong product and they stood behind their promise of giving me an RMA and allowing me to order the right color. It worked perfectly. Thank you! Outstanding quality.

8 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Impossible to navigate their exchange/return system

No stars for service and website. Unknown what product quality will be (I suspect good). Bought a kit I picked what I thought was White on their colour chart but was a greyish called Taupe. Also bought a couple of other things. After 10 frustrating emails and getting the same reply over and over, i still cannot exchange the colour unless I pay an additional $60 or so. Weird and ultra confusing discount and cash-back system. Horrid communication in all.
EDIT 10/02/25: eventually received email: "White on its way - no need to return anything" after I had posted the Taupe back at $26 postage.
Will add stars once received and if product worth the hassle

20 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This appears to be a rip off company

This appears to be a rip off company. I ordered product, was given delivery dates, after 6 weeks still no product. emailing them resulted in promises to have someone call or contact this never happened. They now ship me a second order, charged the same amount, which if it ever shows up make this a VERY expense product. Calls to them go unanswered. Not BBB approved company. Be aware of dealing with them.

9 de janeiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Pretty good color match up

Pretty good color match up, but it would be even better if they knew the color for each car model. The touch up paint is light, but that is good because it is better to do less and apply more then to apply it and it be over done.

25 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dark Navy-Blue leather restore product…

Dark Navy-Blue leather restore product worked wonders on my 2007 Volvo V70R seats. Seats were fairly dry and had cracks- didn't expect a Brand-New look, but the balm really made the seats appear about 80% of New. Color was really close to the original dye. Fast shipping and a decent price. Buy with confidence.

28 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Product

Website and customer service were great in assuring we had the right product in sufficient quantities for the job at hand. Colour balm and conditioner were easy to apply. Our previously 'pink' couch ( from fading) was restored to its former beautiful red colour after applying.

13 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely amazing product

Absolutely amazing product! I used the maroon recoloring balm and my 2 red leather couches look new again! Great product to use and very easy to apply.

1 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great colour restoring product!!

I used the colour paste to restore the colour to my worn lounge- the result was amazing- it matched perfectly and the lounge looks like new!! Clyde's delivered quickly all the way to Australia. 1 jar was enough to do our whole lounge! Couldn't be happier!

28 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company is a joke

This company is a joke . Told me if I spend just a little more I would get free 3 day shipping . My shipping is going to take 8 days now and the phone number to contact Clyde’s is disconnected and the 247 chat doesn’t work . When you hit the return button it says page not found and I have been waiting 4 days now for a supervisor to email me back . This company doesn’t not care about there customers

13 de dezembro de 2024
Avaliação não solicitada

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