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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We had the most horrible experience with coach hire! We booked 10 months in advance and were promised the best coaches to and from our wedding. What we received was frankly unsafe and embarrassi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Coachhire.com.au outsource to a range of other companies' depots. A rocky start, when the depot which initially accepted our job then decided to cancel. The job, being a one-way return from a wed... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The bus was clean and comfortable and reliably dropped off and picked up our guests from the agreed upon locations. The bus was 15 minutes late due to traffic and good weather; perhaps this could be a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a requirement for 2 separate, return journeys for a group of about 20 people. The driver 'Alan' was fantastic. He rang ahead to confirm timing and pick up/drop off location. He had great drivi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Ônibus Leito
  2. Fretamento de Ônibus
  3. Empresa de Ônibus
  4. Agência de Excursões

Sobre CoachHire.com.au

Escrito pela empresa

https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcTddP9R2jiKLfDUlXPHqrYixE5Wb6_RTvPfgGye5Lq-9EWKAIxqjjYyV9u6YM4H2AlYNQ&usqp=CAU

CoachHire.Com.Au are one of Australia's most respected group transportation companies. We have depots and vehicles in every major city across Australia.

Our services are geared towards corporate and education bodies, with a range of vehicles to suit any requiement.

 

We provide a full range of services including:

 

✔ charter

✔ corporate transfers

✔ school charters

✔ education day trips & tours

✔ large-scale events

 

For a highly professional service you can rely on, think CoachHire.Com.Au. Talk to our friendly transport advisors today to get your quote. 

 


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

368 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Easy, professional, quality.

Everyone I dealt with from Coachhire were professional, responsive and courteous. The quote was done quickly at a competitive price, with booking and payment options that were simple. In the lead up we had all the information needed and both our drivers on the day were fantastic ensuring we had a safe, enjoyable journey in quality vehicles.
I will recommend Coachhire to any friends or family needing group transport for any event!

18 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Your positive feedback is a great encouragement! Thank you for acknowledging our commitment to quality service. Can't wait to serve you again!

Avaliado com 5 de um total de 5 estrelas

Alpaca Experience…

A very enjoyable day out for the Redland Spinners. Despite rain on the way there and home, we had clear weather at the Mountview Alpaca Farm and O'Reilly's Vineyard.
Wang was a very careful driver and everyone relaxed and enjoyed the scenery along the way.
CoachHire.com.au provided excellent service both before and during the event.

21 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Thanks for the five-star rating! We're glad to have met your travel needs and look forward to your next trip with us.

Avaliado com 5 de um total de 5 estrelas

Professional service

Professional service, quality drivers, clean and tidy vehicles and an overall great experience

4 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We're delighted by your five-star review! Our team is passionate about delivering the best experience, and it's wonderful to know we succeeded. Thank you!

Avaliado com 5 de um total de 5 estrelas

A Ride Worth Raving About!

Just wanted to give a shoutout to our awesome driver! 🚗 They were not just on time but also super polite. Patiently waited for us at the venue and even went the extra mile, literally, by dropping us off at three different spots as per our request.

We were off to the tulip festival, and let me tell you, the ride was as smooth as butter. No stress, no fuss – just a perfect cruise to kickstart our day.

Big thanks to your srvice for making our trip extra special! 🌷

28 de outubro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Big thanks for the glowing review! It's our pleasure to provide top-notch service. Can't wait to welcome you aboard again!

Avaliado com 5 de um total de 5 estrelas

Easy, Responsive, and On Time

Extremely easy to book and the team was very responsive to provide their quotation as well as answer any queries related to the booking. The driver was on time and the vehicle provided was very comfortable and spacious. Would happily use CoachHire for my next trip!

11 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Your five-star rating is much appreciated! We're overjoyed to have made your journey enjoyable. Thanks for your support and trust in us!

Avaliado com 5 de um total de 5 estrelas

Great coach hire

The booking process was absolutely seamless. I shopped around for a few quotes and found other places not as helpful however Ryan was great on the phone and ultimately meant I booked here. The coach on the day arrived early which was perfect. The ride was clean and smooth. Would definitely book again.

16 de setembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Your glowing review brightens our day! Thanks for appreciating our service. We’re excited to welcome you on board again soon!

Avaliado com 1 de um total de 5 estrelas

Worst experience ever

Worst experience ever , a total scam of a company. Paid in full and a few days before the event they call to say they could not fulfil the agreement ..I was was bombarded with quotes and calls and then they cannot find buses..it's their business ,
DO NOT USE THESE GUYS IF YOU WANT PEACE OF MIND..I am actually seeking legal advise to ensure that they rethink their business methods.

30 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We're so sorry to hear about this, especially being so close to your event. We do everything we can to ensure your booking goes ahead to plan. Unfortunately, in this instance, we were unable to do so.

We take your feedback seriously and are investigating what happened to ensure it does not happen again.

While we can't rewind time, we're committed to making things right. We've asked for further details from you via Trustpilot to assist in our investigation.

Thanks for your patience and understanding. We're here to help.

Avaliado com 5 de um total de 5 estrelas

We had a great experience with…

We had a great experience with CoachHire. The communication was great leading up to the booking and the driver was on time, courteous and helpful. We will definitely use CoachHire for our large group bookings in the future.

3 de outubro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Thank you for the fantastic five-star review! We're committed to providing exceptional journeys and are thrilled to have delighted you.

Avaliado com 5 de um total de 5 estrelas

Great company to organise with

Great company to organise with. Allowed drinks on the bus.

18 de novembro de 2023
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We're overjoyed with your positive feedback! Ensuring a great travel experience is our goal, and seeing we achieve it is rewarding. Thanks a lot!

Avaliado com 5 de um total de 5 estrelas

10/10 would recommend to anyone

Booking process was smooth and efficient. Staff at coach hire were very helpful and knowledgeable and the price was great. The driver we ended up with was very helpful and the bus itself was clean and comfortable . I would recommend Coach Hireto anybody and would definitely use them again

18 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Huge thanks for your excellent review! It's a pleasure to know our hard work is making a difference. Looking forward to your next trip!

Avaliado com 5 de um total de 5 estrelas

I can not rate this company high enough…

I can not rate this company high enough from booking through to the service provided on the day was exceptional and I wouldn't hesitate to use this company again. The driver was such a lovely man.

Thanks so much

11 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We appreciate your five-star rating immensely! Our team is dedicated to outstanding service, and we're glad you experienced it. Thanks for travelling with us!

Avaliado com 5 de um total de 5 estrelas

Easy & Professional

We had a great experience; the bus arrived on time and it was very clean. The driver was professional, reliable and he drove safely. Feedback from the other 10 guests on the bus was very positive and we would each recommend CoachHire to our friends for future events.

18 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We're so thankful for your 5-star review. It's wonderful to hear you enjoyed our service. Rest assured, we're committed to always providing you the best.

Avaliado com 5 de um total de 5 estrelas

Great service

Neil and the team were very responsive and made our journey reliable. We have a difficult street to access and they parked the coaches to provide our guests ease of access to board. Thank you so much for the wonderful service. We will book you again next time. Anastasia and family

17 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Thank you, Anastasia, your 5-star review has left us delighted! Thank you for taking the time to share your experience. We’re inspired to continue providing a wonderful service.

Avaliado com 4 de um total de 5 estrelas

Good drivers

Good drivers, clean bus, quick service. Only issue we had was one bus was a bit late, and the driver of the other bus had no clue if a second bus was coming. It made for a tense few moment

12 de outubro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Thanks for taking the time to leave us four stars. Let us know how to turn that into a perfect 5 next time. Your feedback is appreciated.

Avaliado com 5 de um total de 5 estrelas

Easy and reliable service

The hiring process was straightforward and these guys were very helpful on the phone when I needed to discuss a variation. Everything went according to plan on the night and the driver was great!

28 de outubro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

A big thank you for your 5-star rating! Your feedback is invaluable to us. See you again soon!

Avaliado com 3 de um total de 5 estrelas

Coach Hire

I recently had the pleasure of using Becc for a family event and overall, it was a good experience. Becc was punctual and there was no waiting around, which was greatly appreciated after a long flight. The vehicle provided was able to accommodate the 18 people we had booked it for, however, the trailer that was sent was too small for the amount of luggage we had despite us mentioning it at the time of booking. As a result, we had to store our luggage inside the bus on seats and in the aisles, which was not ideal.
Despite the inconvenience, the driver was excellent and provided a smooth and comfortable journey. The booking process was also relatively easy, with a rating of 4. In terms of value for money, I would rate it a 4 as well.
Overall, I had a satisfactory experience with Becc and would consider using their services again in the future.

8 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Thank you for taking the time to leave this review! We appreciate your business and hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

I worked directly with Kyle and he was…

I worked directly with Kyle and he was polite, informative and patient. Nothing was too much for him providing different quotes, explaining the bus details and explaining the process. I will definately contact Kyle again as he was extremely professional and helpful. I also spoke with Chris who was also extremely informative and helpful. My manager could not have been more happy with the Bus Driver Ray. He was exceptional and we would definately make a special request to have him again.

5 de outubro de 2023
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Many thanks for your 5-star review. It's customers like you that make our work so rewarding. We can't wait to have you with us again!

Avaliado com 1 de um total de 5 estrelas

The coach was cancelled with only 1…

The coach was cancelled with only 1 days notice before the trip was meant to take place, with no explination provided. Very disappointing customer service. Retirement village residents were depending on this bus for their trip to Young.

9 de novembro de 2023
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We are very sorry to hear about your experience and apologise for the immense inconvenience and disappointment caused by the cancellation of the bus you had organised. We understand that this last-minute cancellation disrupted your plans and caused significant stress..

We are currently investigating this matter thoroughly with the depot to determine the exact circumstances surrounding the cancellation to prevent similar incidents from recurring. We are committed to providing our customers with reliable and dependable transportation services.

We appreciate your understanding and cooperation

Avaliado com 1 de um total de 5 estrelas

Cancelled on us with late notice…

Cancelled on us with late notice leaving 10 of us with no organised transport. I tried reaching out and calling a few times and no one could help and never got back to me. Very disappointed.

14 de novembro de 2023
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We are very sorry to hear about your experience and apologise for the immense inconvenience and disappointment caused by the cancellation of the bus you had organised. We understand that this last-minute cancellation disrupted your plans and caused significant stress..

We are currently investigating this matter thoroughly with the depot to determine the exact circumstances surrounding the cancellation to prevent similar incidents from recurring. We are committed to providing our customers with reliable and dependable transportation services.

We appreciate your understanding and cooperation

Avaliado com 2 de um total de 5 estrelas

Beware buses subcontracted

The call centre is very friendly, however I found emails weren’t being read, I never got a reply and in the emails I requested for the email to be changed nothing happened.
The subcontractors of the bus companies need improvement by having bus drivers screened thoroughly, the bus driver that was assigned to do the job was speeding on curves, was using his mobile phone while driving and speeding extremely dangerous.
When the driver would brake he would stop roughly as he was speeding.
The bus driver had not being communicated about the bus scheduling and did not have the address getting us lost, had no knowledge of the area.
The driver was at all times on his mobile phone.
This is where screening should improve.

25 de novembro de 2023
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Hi William,

Thank you for your comments. We are very sorry to hear about your experience and take this feedback seriously. This will be investigated and corrective measures will be taken to ensure these matters are addressed.

Kind Regards
CoachHire

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