Coachhire4u.com Avaliações 308

Avoid booking with this company at all costs! I booked two coaches with Coach Hire 4 u to transport a group of 30 people for corporate events over 2 separate days, and experienced terrible service from beginning to end.

My repeated attempts to emphasise a specific pick-up location ahead of the day (due to being in a rural location) were ignored, and led to a significant delay in pick-up, whereby our coach driver repeatedly went the wrong way, and then parked in a different location, demanding that we come to him. Due to his refusal to pick us up from our designated location, our group had to walk upwards of 15 minutes to reach him, despite assurances to the driver from both us and our hotel that coaches and school buses pick up and drop off from the location specified in the booking all the time. When we eventually left this new location, we were 50 minutes behind our scheduled departure time. Upon leaving, it quickly transpired our coach driver had made no effort to plan a route to our location suitable for the size of the coach he was driving (he instead used google maps); this meant we frequently had to re-route away from roads we couldn't go down, and a journey that should have taken 40 minutes took us over an hour and a half. We arrived at our destination over an hour and a half later than expected. Our return journey was thankfully shorter, not due to the driver using the time at our location to research the return journey, but because a member of our party volunteered to direct him back more efficiently.

Given the extent of the delay, I spoke to our driver for the next day that evening, emphasising the location of pick up and suggesting a buffer of time would be helpful. Our contact at the hotel spoke with our coach driver mid-morning, telling him they will meet him at the car park from the previous day, and direct him down to our pickup point. When, at 12:30, they called up to check his progress, he informed them he was running 10 minutes late, and will legally require a half hour break in addition to this delay (minimum, 40-minute delay in total). Given our previous day’s experience, and the time-sensitive nature of us making it to our location, we had to come up with alternative transportation to take us to our location, and did not use the coach at all. While we appreciate that delays can occur due to traffic, it's completely unacceptable that Coach Hire 4 U didn't factor the driver's legally required rest breaks into the schedule. There was also no effort made to communicate any delays to us. We only found out about the delays and the driver's legal break requirements when we contacted Coach Hire 4 U ourselves. There was no apology from the driver, and frankly the driver’s attitude to the team was rude and non-cooperative.

Given the experience listed above, we made the decision to complain to Coach Hire 4 u and request a small, but in our option entirely reasonable, partial refund. Not only did it take the company over 3 weeks to respond to this complaint, the response we did receive was defensive and largely ignored the issues we'd outlined. We will not be using Coach Hire 4 U as a supplier anymore and I recommend that anyone looking to book a coach looks elsewhere.

We recently had the pleasure of travelling with driver Raheel on Sunday for an inclusive sports event in central London. We had a car full of children and young people with disabilities. Unfortunately, the event organizers provided an incorrect address, and we were dropped off in the wrong location.

Raheel remained calm and incredibly helpful throughout this unexpected detour. Despite the ongoing challenges, he happily drove us around for an additional 30 minutes until we found the correct venue. His positive attitude and willingness to go the extra mile were truly appreciated.

On the way back, we requested an early pick-up due to unforeseen circumstances. Once again, Raheel exceeded expectations. He arrived even earlier, a full hour before the scheduled pick-up time, and patiently waited until all participants were collected from the event. Even with some traffic on the return trip, he ensured a safe and comfortable journey for everyone.

Raheel's smile, friendly demeanor, and exceptional service were instrumental in making our day a success. Thank you so much, Raheel! You truly are a star!

The drivers were hugely flexible and moved things around to suit our ever-changing itinerary.
The coaches were lovely and clean.
The drivers were very friendly to the children and played good music for them!

We had an absolutely WONDERFUL coach experience, all thanks to our driver Kosta!

Kosta was such a friendly, attentive and lovely driver to have on our journey to Brighton! He was such a pleasure to chat to and made all of us aboard feel so welcome and comfortable. Even with the terrible UK traffic he managed to make the journey feel as though it flew by with a breeze.

Kosta is testament to how important and how far lovely customer service can go to brighten your day. We will definitely be returning for more custom where Kosta is concerned!

Thank you for being so wonderful Kosta, from us staff and all the kids on board! 😊

Scott was very welcoming, addressed the pupils which was a lovely touch and couldn't do enough for us. Organised another driver while off shift and made the experience seamless.

Kosta was absolutely fabulous - so professional, so kind and a lovely bus!! Couldn’t recommend enough.

70 seater coach cancelled 3 nights before being required for our wedding night. We ordered a coach to collect our guests from our wedding venue and take them back to a hotel that we were all staying at. During booking, card payment was not accepted for some reason, but they kindly offered a ‘cash in the day’ option. Bit strange as it was a fair amount of money, however they offered it and it worked for me, so went with the cash option. Got an email to say there was a problem, 3 days before the event, so I rang straight away. I was advised by a man that I could barely understand, that the cash option was no longer available, to which I thought “fine, I’ll just pay card”; however his next sentence was that he had absolutely nothing to offer as an alternative and the coach had been booked else where. Could not help at all. Didn’t seem interested in trying to help. Not fussed that he had left me stranded with just days to go to try and shift 55/60 people from a wedding venue to a hotel. Absolute joke, very dissapointed, and not what you need when you are trying to finalise a wedding! Avoid at all costs.

Luke is an experienced driver. He informed us from beginning to end about all the things we need to do or take into consideration. He waited for is and changed times and locations when we needed to. We had a 12 hour long journey in total, split into 2 days, but we barely felt the time passing by because we were really comfortable. Thank you, Luke! You are amazing!

Bus arrived an hour late. Granted, there was traffic jam due to a crash. However, he should’ve arrived at least 30 minutes to an hour prior our port arrival. We had to wait an hour. The driver, Scott, (good one by the way) was sent alone and since he had been driving for more than 2 hours had to stop for 30 minutes of break, which made us to arrive more late to our excursion in London, missing the change of guard. Plus, we were not able to make our visit to Stonehenge because of all this ordeal. Not recommending, giving only a star because the driver was very nice and did what he could.

Great driver, lovely manner and very accommodating of our group

Great driver. Recommend for more usage.

Really excellent service and lovely for the tour in London. His driving and talking throughout made the experience very enjoyable :)

i was on an easy jet bus and Scott was on time, kind towards me and all other users of the easy jet bus. he was on time, the coach was clean, smelt nice and scott was very welcoming.

scott was great driver was very informative and gives good isght when needed. scott was approachable

recommended

Our school trip to London was made truly memorable by our exceptional coach driver, Kosta. His professionalism, expertise, and friendly demeanor ensured a safe and enjoyable journey throughout the bustling streets of the city. His calm and composed demeanor, even in challenging traffic conditions, reassured us all. We highly recommend his services to anyone planning a trip to London or beyond. Thank you for an unforgettable experience!

Really safe and relaxing your in London all thanks to Kostas

Kosta was our driver and we had a very safe and pleasant tour with him in london

Costa is the best of best.
Kind,gentilman,cheerful and very hospitable.

He helped us so much and he found solutions for our problems

Thank you so much Costa .

Scott was a good and safe drive, he had a laugh and joke with us. He also kept us updated on any traffic which was handy to know