Coffee Supplies Direct Avaliações 

9.666
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I haven't ordered from this company before but I'm sure I will again. I ordered yesterday, just before the cut off for next day delivery and was surprised to receive an email with a delivery slot so... Ver mais

Avaliado com 5 de um total de 5 estrelas

Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... Ver mais

Avaliado com 5 de um total de 5 estrelas

I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once co... Ver mais

Detalhes da empresa

  1. Atacadista de Café
  2. Distribuidora de Bebidas
  3. Distribuidora de chá
  4. Venda de Café

Sobre Coffee Supplies Direct

Escrito pela empresa

About Coffee Supplies Direct

At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.



We specialise in:

It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.

We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.

Delivery - Free delivery on orders over £60 with a Next Day delivery option available

Returns - 30 Day money back returns on items returned in their original condition

Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

10 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(9.666)

29 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

First Time Customer - will be returning!

I haven't ordered from this company before but I'm sure I will again. I ordered yesterday, just before the cut off for next day delivery and was surprised to receive an email with a delivery slot so soon after. Royal Mail delivered this morning and I have already had my first cup! My local supermarket doesn't always stock the boxes of Flat White 30, so I'm really pleased to find these. I couldn't ask for a better buying experience. Thank you!

12 de agosto de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

What has happened?

The last order placed the coffee pods were £85 (Feb 26), now for the same items / quantities it is somehow £110 (reduced from £140), in a short space of time it is a mighty hike in price, previously everything was great, but now the price is way too high

16 de junho de 2026
Avaliação não solicitada
logotipo da Coffee Supplies Direct

Resposta da Coffee Supplies Direct

Unfortunately, the cost of this product has recently increased due to higher prices from our suppliers. The current price reflects these changes and is the best we are able to offer at this time.
We are continually working to keep our prices as competitive as possible and appreciate your understanding.
Apologies for any inconvenience caused.

Kind Regards
Coffee Supplies Direct

Avaliado com 5 de um total de 5 estrelas

Brilliant!

It was the first time I used this supplier and I was completely amazed by its efficiency and speed of delivery.
I ordered my coffee Saturday morning and the it arrived on Sunday the next day.
Fantastic!

26 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely the best company on the…

Absolutely the best company on the internet,not only do you get next day delivery but,if you have a problem with any product, they go the extra mile to resolve the issue.
Their products are the best quality and priced for great value for money.
I will never go anywhere else for my coffee supplies again, this is my go to company now, and I recommend you give them a try because I don't think you'll be disappointed.

21 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

First and last time using this company

First and no doubt last time I’ll be using this company. I ordered skimmed. 12 x 500ml of skimmed milk. What do I receive ? 12 x 1 LITRE cartons of semi skimmed that are of no use to me. I’ve been in touch with customer services and still waiting for a return label. Very slow process and one I don’t have time or the inclining to wait around for. I work long shifts and dont have the time for this. So now im giving this milk away to those that need it.
Not very professional and responses/resolutions ( still waiting )
are not helpful and time efficient

16 de abril de 2026
Avaliação não solicitada
logotipo da Coffee Supplies Direct

Resposta da Coffee Supplies Direct

Hi,

We’re very sorry to hear about your experience and appreciate you taking the time to leave your feedback.

We have reviewed all previous communication and can confirm that all emails were responded to within our customer service working hours without delay. In addition, the customer service team sent you a link for a pre-paid return label on 21/04 to help resolve this as quickly as possible.

We are very sorry for the inconvenience caused.

As advised, please get in touch with our team and let us know once the collection/return has been arranged, and we will promptly proceed with sending a replacement or issuing the appropriate resolution.

Kind regards,
Coffee Supplies Direct

Avaliado com 1 de um total de 5 estrelas

Placed an order

Placed an order. Received long life milk with very short date. All the way through I got the impression that it was my fault!
I sent photographs of the cartons and dates.I know from previous replies on trust pilot they have their procedures, but returning 11 cartons of milk was probably always going to go wrong...it did. No refund.
Maybe someone needs to step back and look at their customer service procedures for when things go wrong.

9 de abril de 2026
Avaliação não solicitada
logotipo da Coffee Supplies Direct

Resposta da Coffee Supplies Direct

Hi,

Thank you for your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.

We did offer a free return for the items, and our customer service team followed our internal procedures while assisting you throughout. Unfortunately, the parcel was damaged during transit and returned back to you by the courier, so we did not receive the items as expected.

We sincerely apologise that this led to a poor experience and that you felt at any point this was your fault- this is not the impression we want to give.

Please note that a full refund has now been issued, even without the items being returned to us.

We truly appreciate your feedback and are sorry again for the inconvenience caused.

Kind regards,
Coffee Supplies Direct

Avaliado com 2 de um total de 5 estrelas

Sent me faulty milk pods

Sent me faulty milk pods that keep exploding in my machine and are ruining it

21 de março de 2026
Avaliação não solicitada
logotipo da Coffee Supplies Direct

Resposta da Coffee Supplies Direct

Hi,

Thank you for your feedback, and we’re very sorry to hear about the issue with the milk pods.
We can see that you have already contacted our Customer Service team, and they will be assisting you further to resolve this as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve it.

Kind regards
Coffee Supplies Direct

Avaliado com 5 de um total de 5 estrelas

Great prices and service

Stumbled across this site on Google looking for Nairn biscuits and ended up picking up a few other things. Brilliant service - shipped next day delivery within 24 hours and packaged well with great prices to boot. I'll be back.

12 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb

I've used this company multiple times and I have to say they are superb. Prices and delivery are second to none. Would highly recommend.

18 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Experience

Great experience. My go to supplier for Tassimo pods and I find the website easy to navigate and order from. I had a slightly weird experience when Royal Mail were striking but this was back in 2023 and I’ve ordered several batches of pods since then and no problems whatsoever with delivery being very quick and the coffee is always packed very well. The prices are extremely competitive and I’ve had no issues with items being out of stock so all good really. There’s a good reason why they are rated 4.9.

16 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The coffee is excellent

The coffee is excellent, prices are fair, and any postage costs are reasonable for the size of the boxes I usually order. This time I was also able to buy in bulk thanks to the long-dated products.

6 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Ordered rappor coffee late afternoon it arrived mid morning the next day, brilliant service.

3 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good service and good value

Ordering is very straightforward and the delivery was prompt. Coffee was well packaged and the authentic Lavazza product. Much cheaper than buying in the supermarket!

13 de janeiro de 2026
Avaliação não solicitada

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