Excellent experience
Excellent experience from start to finish! Super attentive and really kind. I’ll definitely keep buying from CombatFootwear.
9 de abril de 2026
Avaliação não solicitada
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Detalhes da empresa
Escrito pela empresa
Combatfootwear.com is your trusted source for military boots, tactical footwear, and gear built for performance. Proudly serving military, law enforcement, firefighters, security professionals and first responders with top brands including Nike, Under Armour, Belleville, Garmont Tactical, Oakley, Danner, McRae, Rocky Boots, LALO, 5.11, Propper, First Tactical, and more. Shop durable boots, apparel, and tactical gear designed for those who serve.
Informações de contato
Estados Unidos
- 5188670060
- contact@combatfootwear.com
- combatfootwear.com
4,0
Muito Bom
14 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a situation and they Fixed it
I had a situation and they Fixed it. They are busy so dont take that as lazy or incompetent. Great Gear and Workaholics. THanks Combat Footwear.
19 de março de 2026
Avaliação não solicitada
Combat boots
This shop has a good selection of military boots and stellar customer service. Thank you!
11 de fevereiro de 2026
Avaliação não solicitada
Great Support for Service Members and Their Families
I initially purchased the wrong boots for my daughter who is in basic training, and the team at Combatfootwear.com went above and beyond to help me get exactly what she needed. They took the time to make sure the boots met the correct military specifications and guided me to the right pair. Everyone I interacted with was extremely professional, knowledgeable, and patient. It’s clear they genuinely care about their customers and the people who serve. Not to mention, the boots arrived the same week I ordered them. Thank you so much!
27 de janeiro de 2026
Avaliação não solicitada
Combatfootwear's product range is broadly comprehensive and their customer service would be six star if there were such a thing.
Combatfootwear's product range is broadly inclusive. Their customer service staff is knowledgeable, and patient, and persistent in finding workarounds for complex orders which require special attention. Lots of people sell boots, but many of them just want to take your card and ship their goods. Combatfootwear really earns your business by helping you find what you really need.
8 de janeiro de 2026
Avaliação não solicitada
Excellent customer service and great…
Excellent customer service and great price!
7 de dezembro de 2025
Avaliação não solicitada
Perfect Fit and Fast Service – Highly Recommend!
I recently purchased a pair of Under Armour military boots, and I couldn’t be happier with the experience! The customer service was top notch- the representative was incredibly helpful in guiding me to the perfect size, and the boots fit just right! Shipping was lightning fast, and the quality of the boots exceeded my expectations. I'm definitely a satisfied customer and will absolutely be shopping with them again. Huge thanks to the team for such great service!
6 de agosto de 2025
Avaliação não solicitada
Resposta de Combatfootwear
Hi Lt. J. Rogers,
Thank you so much for your kind words!
We’re thrilled to hear your Under Armour military boots were a perfect fit and that our team could help guide you to the right size.
Providing fast shipping and top-notch service is always our goal, and it’s wonderful to know we exceeded your expectations. We truly appreciate your support and look forward to serving you again in the future.
Stay safe, and thank you for choosing Combatfootwear!
Best regards,
Customer Satisfaction Team
Combatfootwear.com
Why don’t they answer the phone?
7 de agosto de 2025
Avaliação não solicitada
Resposta de Combatfootwear
Hi Natalia,
We’re sorry you had difficulty reaching us by phone. We understand how important prompt communication is, and we do our best to answer every call as quickly as possible.
As a small U.S. based business supporting hundreds of military and law enforcement professionals, we take great pride in providing attentive service to every customer.
We appreciate your feedback and will continue to look for ways to improve our accessibility while ensuring each customer receives our full attention. If there’s anything further we can do for you, please reach out to us directly.
Best regards,
Customer Satisfaction Team
Combatfootwear.com
Poor client service
Bad client service, u cant cancel a order, they dont tell u that u will pay taxe, bad insensitive on the policy.
All problems at your charges, u should not buy from that shop !
My reply : 1. i email the sam day, liar..
2. Your goodwill? that i force them to do by insiting in a long exchange of email 🤣
3.policies that no one read, a good shop advice and make pay the supplement fees lf shiping before not making it discover to the client after.
4. Talking bad to your staff and treat ? I didnt used any insulting or treat, just insisting to get refunded ..
5. Asking for refund or to apply the 10% discount of new member = fraudulent behavior ? 🤣
By the way they email me to say that they cancel the reduction because iam a little boy that go cry on trustpilot 🤣
9 de junho de 2025
Avaliação não solicitada
Resposta de Combatfootwear
We have clear policies in place designed to protect both our customers and our business. In this case, the customer initially requested to cancel their order more than 24 hours after placing it, upon discovering a promotional code. Despite the timing, we honored the discount as a gesture of goodwill.
Unfortunately, subsequent interactions included inappropriate language and repeated threats directed at our customer service team, despite multiple warnings. The customer also threatened to initiate a fraudulent chargeback and later refused to pay the required customs and import fees, continuing to make demands through threats.
We strive to support our customers respectfully and fairly, and we remain committed to upholding our policies while ensuring a safe environment for our team.
They will not respond to request for…
They will not respond to request for returns. Boots were wrong size. Ordered man's size, they delivered in women's size. I had them delivered during bootcamp. No way to get them before bootcamp was over and now they won't answer or give me return authorization info.
10 de abril de 2025
Avaliação não solicitada
Resposta de Combatfootwear
Hi Diana,
We’re sorry to hear about your frustration and we appreciate the opportunity to clarify the situation. When you reached out to let us know you needed the boots urgently, we upgraded your order to express shipping at no additional cost to help ensure they arrived in time.
When the order arrived, you let us know that you had received the men’s size you ordered, but that you actually needed a women’s size instead.
We provided our return instructions, but unfortunately, the boots were never shipped back to us for processing.
While we strive to make every order correct and every return as smooth as possible, we do rely on receiving the item back in order to process a refund or exchange.
Best regards,
Customer Satisfaction Team
Combatfootwear.com
Boots broke during break-in
I ordered a pair of boots about a month ago. During the break-in process some of the stitching started to unravel. These are pretty good quality boots, but it seems like something went wrong with this one pair. I took some pictures and described the problem and Combatfootwear.com was willing to work with me to solve the problem. Communication was timely, painless, and everything worked out fairly quickly. I would buy from them again.
16 de abril de 2025
Avaliação não solicitada
Resposta de Combatfootwear
Thanks so much for sharing your experience!
We're really sorry to hear about the issue with the stitching, but we're so glad we could help get it sorted for you quickly. It’s awesome to know you felt supported throughout the process—our team is always here to make things right.
We really appreciate your understanding and are pumped to hear you’d buy from us again! Thanks for giving us the chance to make it right, and we look forward to helping you again soon!
Best regards,
Customer Satisfaction Team
Combatfootwear.com
These guys are awesome!!
These guys are awesome!!! Very knowledgeable staff and very understanding. I needed boots before leaving the country, they went above and beyond to help me, and they got the boots to me in time. Thanks!!!!!
17 de dezembro de 2024
Avaliação não solicitada
Resposta de Combatfootwear
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with both, our shipping and customer service.
It’s wonderful to know we could help you find the perfect boots that meet your uniform requirements. We truly appreciate your feedback and look forward to serving you again in the future! Thanks again!
Best regards,
Customer Satisfaction Team
Combatfootwear.com
Shipping was super fast and got a…
Shipping was super fast and got a decent deal on my boots. Customer service was excellent, they helped me pick out the correct boots that are compliant with my uniform. Overall a good experience. Thank you!
12 de novembro de 2024
Avaliação não solicitada
Resposta de Combatfootwear
We're happy to hear about your positive experience and THANK YOU for your SERVICE. We're always here to help!
Really bad response
Really bad response, it has "shipping rules" that are not clearly stated on the site and are misleading.
They refuse to refund the change for their mistakes since 05.11.2024. (a month ago).
It was a bad experience, wouldn't recommend it.
3 de dezembro de 2024
Avaliação não solicitada
Resposta de Combatfootwear
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and confusion caused by the shipping rules and the delay in resolving your issue. We understand how important clear communication is, and we are sorry if the information on our site wasn’t as transparent as it should have been.
Regarding your request for a refund, we truly regret that the situation hasn't been resolved to your satisfaction. We strive to handle all issues in a timely manner and are more than happy to review your case again. Please reach out to our customer support team directly with your order details, and we will do our best to address the matter promptly.
We genuinely appreciate your input, and we will work on improving our communication to avoid any future confusion. Thank you for giving us the opportunity to make things right.
Please let us know about your issue specifically by reaching out to contact@combatfootwear.com and we'll make sure to get it right!
Best regards,
Customer Satisfaction Team
Combatfootwear.com
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