Very poor service. Purchased a size based on their published size guide, the shirt arrived as the stated size (XXL) however the label stated the size in cm which correlated to their XL si... Ver mais
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Veja o que dizem as avaliações
I got a size M women’s England shirt and the fit and quality is excellent, the item came in a good time. Would definitely use again for my shirt purchases
We just picked up the Bohemian FC x Guinness and Bohemian FC x Kneecap jerseys to use as our music band attire here in Ireland called Tonnóg, and they are unreal. The quality is absolutely top notch y... Ver mais
A empresa respondeu
I have bought a few concept tops and have been super delighted each time. Perfect fit and super quality. Great customer service (well done Ash) Delivered in a reasonable time. I will be back for more... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Concept Kits, we live and breathe football culture. From retro classics that spark nostalgia, to the latest season’s jerseys, and even one-of-a-kind conceptual designs, our goal is simple: to bring fans closer to the game they love through the shirts that define it. We offer authentic retro & vintage football jerseys. The latest season kits. Exclusive conceptual & streetwear-inspired designs. Custom name-sets so your shirt is truly one of one. Global shipping & secure shopping at concept-kits.com. Trusted by collectors and football fans worldwide Limited stock drops of rare & iconic kits Excellent customer service from a team that’s as passionate about football as you are
Informações de contato
Reino Unido
- hello@concept-kits.com
- concept-kits.com
3,8
Muito Bom
40 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I got a size M women’s England shirt…
I got a size M women’s England shirt and the fit and quality is excellent, the item came in a good time. Would definitely use again for my shirt purchases
7 de maio de 2026
Avaliação não solicitada
Shocking and very poor service
Very poor service. Purchased a size based on their published size guide, the shirt arrived as the stated size (XXL) however the label stated the size in cm which correlated to their XL size. Have requested a swap for the correct size but have no had no response. Very disappointing - STAY CLEAR OF THIS COMPANY.
Edited after receiving a reply following this response from Concept-Kits.
Yes you have replied previously, and have since I posted on Trust Pilot. My issue is that your own sizing guide states a XL is between 110-117cm. My garment has a XXL label with a size stated as 116cm, which puts it in the XL category. Clearly highlighting the wrong label has been put on the item.
It’s really not a difficult or challenging situation. Just swap the shirt for a LFL replacement in the correct size.
Unbelievable how naive a company can be in what is such a simple situation which has lead me to writing a poor review.
Ridiculous offer of £12.50 towards a new shirt.
You can do better.
19 de maio de 2026
Avaliação não solicitada
Resposta da Concept Kits
Hi,
We’re sorry to hear you feel this way.
We’ve reviewed your order and can confirm the item supplied is a 2XL, and the measurements correspond with the XXL sizing shown on our published size guide at the time of purchase. The garment label reflects the manufacturer’s cm measurements, which align with our sizing chart used across XL–XXL.
We also want to clarify that we did respond to your request, and we did offer account credit via email so you could choose a replacement jersey of your choice. As outlined in our policy, personalised/customised items are made to order and are not eligible for return or exchange unless faulty or incorrect.
We appreciate this is not the outcome you were hoping for, but we stand by the accuracy of the product and the information provided at the point of sale.
Have a great day.
Boca Juniors 81/82 shirt ordered up and…
Boca Juniors 81/82 shirt ordered up and it looks fantastic! Usually buy XL and went for XL from Concept fits like a glove.
8 de maio de 2026
Avaliação não solicitada
Resposta da Concept Kits
Thanks so much for the great review! We’re really pleased to hear you love the Boca Juniors 81/82 shirt and that the XL was a perfect fit. Enjoy wearing it, and thanks again for ordering from Concept!
Amazing quality and quick delivery.
Amazing quality and quick delivery.
12 de março de 2026
Avaliação não solicitada
Resposta da Concept Kits
Thanks so much for your review! We’re delighted to hear you’re happy with the quality and that your order arrived quickly. We really appreciate your support!
Sizing is all wrong
Sizing is all wrong. Absolutely no difference between Large and XLarge. Wasted money on 2 jerseys that both fit more like a medium.
8 de abril de 2026
Resposta da Concept Kits
We’re really sorry to hear the sizing wasn’t right for you, and we completely understand how frustrating that must be after ordering two jerseys.
We appreciate you sharing this feedback, as sizing is something we take seriously. Please get in touch with us directly with your order details and we’ll do our best to help resolve this for you.
Kenny Beaton Prewtwick Scotland
I have bought a few concept tops and have been super delighted each time. Perfect fit and super quality.
Great customer service (well done Ash) Delivered in a reasonable time. I will be back for more.
30 de abril de 2026
Avaliação não solicitada
Resposta da Concept Kits
Thank you so much for the lovely review! We’re delighted to hear you’ve been happy with your Concept tops each time; especially the fit, quality, and service.
Ash will really appreciate the shoutout too!
Thanks again for your continued support, and we look forward to seeing you back for more.
Delayed Item
I ordered the football top on the 04 Feb 26 for my grandsons birthday. Unfortunately it did not arrive until 09 Mar 26. This was after emailing concept kits about the whereabouts of the item a number of times. Ash, the customer advisor was excellent in providing updates once I received the response. The item was delayed but no reason given to why the delay occurred. In the end I thought I was going to be out of pocket but Ash saved the day. It's a shame as the item was reasonably priced & when it arrived I had a very happy grandson. Hopefully I'll have better service next time I place an order. Thank you Ash.
9 de março de 2026
Resposta da Concept Kits
Hi Tony,
Thank you for taking the time to share your experience.
First of all, I’m really sorry for the delay you experienced with your order — I completely understand how frustrating that must have been, especially with it being a birthday gift. This isn’t the level of service we aim to provide, and we appreciate your patience while we worked to resolve it.
I’m glad to hear that Ash was able to keep you updated and support you through the process, and even more importantly, that your grandson was happy with his top in the end — that’s what matters most.
That said, we recognise we could have communicated more clearly around the delay, and we’ll be taking this feedback on board to improve our service going forward.
We truly appreciate your understanding and hope we can provide you with a much smoother experience next time, and we look forward to your future order.
5/5 the best around !!!
We just picked up the Bohemian FC x Guinness and Bohemian FC x Kneecap jerseys to use as our music band attire here in Ireland called Tonnóg, and they are unreal. The quality is absolutely top notch you can tell the material is built to last and the colours are 100% perfect. Their response rate is excellent and very reassuring as I can be sceptical by these sites at times. Honestly, I can’t explain how good these look and feel in person, you just have to buy them to see for yourself. Best kit in the game, hands down!
18 de março de 2026
Avaliação não solicitada
Resposta da Concept Kits
Hi there,
Wow — what an incredible review, thank you so much!
We’re absolutely buzzing to hear how much you’re loving the Bohemian FC x Guinness and Bohemian FC x Kneecap jerseys — they really are special pieces, and it’s class to know they’re being repped by Tonnóg 🎶
Quality is something we take seriously, so it’s great to hear that it stood out to you, along with the colours and overall feel. We also really appreciate your kind words about our communication — we know trust is a big thing when ordering online, so that means a lot.
Best of luck with the band, and thanks again for the amazing support — you’ve got serious style on stage now!
Excellent quality
Excellent quality, embroidery was spot on. Solid material. Fits well.
12 de março de 2026
Avaliação não solicitada
Resposta da Concept Kits
Hi there,
Thank you for the great review!
We’re really pleased to hear you’re happy with the quality and fit, and that the embroidery met expectations — that’s something we put a lot of care into. It’s great to know the material and overall feel stood out as well.
We appreciate your support and hope to see you again soon!
Took a long time to be delivered but…
Took a long time to be delivered but the quality is just amazing
26 de fevereiro de 2026
Resposta da Concept Kits
Hi there,
Thank you for your review!
We’re sorry to hear that delivery took longer than expected — international shipping times can occasionally vary, but we completely understand how frustrating that can be.
That said, we’re really glad to hear you’re happy with the quality — it means a lot to us that the product lived up to expectations once it arrived.
We truly appreciate your patience and support, and hope to provide you with a smoother experience next time.
Resposta da Concept Kits
Hi, We’re really sorry to hear about your experience and for the delay with your order. Recently we moved our logistics provider to Ireland as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system. According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week. We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help.
Resposta da Concept Kits
Hi, We’re really sorry to hear about your experience and for the delay with your order. Recently we moved our logistics provider to the USA as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system. According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week. We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help, or check the tracking we sent you for updates on your order. Thank you!
Not delivered
26 de fevereiro de 2026
Resposta da Concept Kits
Hi,
We’re really sorry to hear about your experience and for the delay with your order.
Recently we moved our logistics provider to Ireland as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system.
According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week.
We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help.
Not like the photos
Ordered a Jersey that had printing on the back in the photo online, but the kit I received didn’t have anything. Only refunded the shipping. Wouldn’t trust that you’ll get what you paid for. Pretty disappointed.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Concept Kits
Hi Jason,
To clarify — the back printing was unfortunately missed during fulfilment, and we acknowledged that mistake immediately.
As soon as you contacted us, we offered two clear resolutions in line with our policy:
• To resend the same jersey with the correct back printing applied, at no additional cost to you.
• Or to provide a partial refund for the printing on the jersey you received.
Your initial response was to request a completely different jersey altogether. That is not a correction of the original order and is not covered under our policy as a resolution. We offer a large range of jerseys at fair and competitive prices, and replacing an item with an entirely different product is simply not how order errors are resolved.
We are a small business and we work hard to price our products fairly while still providing good service. Requesting a completely different jersey in response to a printing error felt unreasonable and outside what would be considered a fair resolution.
You ultimately chose the option of a 6.99 partial refund, which was the exact cost of the missed printing. This was not a “shipping refund,” despite the amount being the same.
We take responsibility when genuine mistakes occur and we offered appropriate solutions to put this right. Given the circumstances, we believe it’s best that you do not place further orders with us.
Resposta da Concept Kits
Hi,
Thank you for the great feedback — we really appreciate you taking the time to leave a review.
We’re glad you’re happy with the quality of the clothing. We work hard to source and supply jerseys that offer both great value and strong quality, so it’s always good to hear that reflected in our customers’ experience.
Thanks again for your support 🙌
Size was XXL but it’s more like a XL
Size was XXL but it’s more like a XL
Asian sizes I reckon
Apart from that it was okay
30 de janeiro de 2026
Resposta da Concept Kits
Hi,
Thank you for your feedback.
We understand that sizing can sometimes feel different depending on brand and cut. All of our jerseys are supplied according to the manufacturer’s sizing guide, and we provide a detailed size chart on each listing to help customers choose the best fit before ordering.
As a general rule of thumb, we do recommend sizing up — this is also noted in our FAQs — as the fit can run slightly slimmer depending on the style. We always encourage customers to check the measurements provided rather than relying solely on the label (e.g. XXL), as fits can vary between designs.
If the item hasn’t been worn and you’d like to arrange an exchange for a different size, please feel free to contact us directly and we’ll be happy to help.
Good quality shirts at a good price
29 de janeiro de 2026
Resposta da Concept Kits
Hi,
Thank you for the great review — we really appreciate it.
We’re pleased to hear you’re happy with the quality and the price. Offering good quality shirts at fair, competitive prices is exactly what we aim to do.
Thanks again for your support — it means a lot to a small business like ours 🙌
Absolutely fantastic shirts great…
Absolutely fantastic shirts great quality and customer service was out of this world thanks concept kits
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Concept Kits
Thank you for your kind review, so glad you love your shirt! Hope to see you order again!
Resposta da Concept Kits
Thank you for your kind review, hope you love your jersey!
Very good website
Really really good Quality… the Jersey Player Print is Perfect and the delivery time to Germany is okay enough for this Price and wonderful Jersey.
Very likely again…
11 de janeiro de 2026
Avaliação não solicitada
Resposta da Concept Kits
Thank you for your kind review, we hope to see you order again!
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