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The mission to improve front desk operations. After all, what good is all of that marketing investment if the front desk is struggling with efficiency or converting new clients? We understand the value of a high performing front desk team. What we would come to realize just a few years later, is that sometimes it's best to bring in reinforcements. Enter Concierge Elite.
205 N Michigan Ave Suite 810, IL, 60601, Chicago, Estados Unidos
It is a great company to work for.
I found a great international team.
Great pay.
A place where you can use your language skills and keep on developing.
Concierge Elite has been great to work with! With any long term relationship, B2B or otherwise, there are going to be typical learning curves, mistakes, etc. on both ends. The fact that the team at Concierge Elite is always interested in improving and making sure we were happy makes the relationship work. There are some clients that want to only talk to our in-house staff and they are accommodated, but during the COVID months (years) this was a lifesaver.
Everything from the start has been smooth and amazing! From picking our perfect match to teaching him how to do what we do. It has been smooth sailing! Everyone is so nice and easy to work with. It has taken a lot of the stress out of the clinic itself and our feedback has been great too.
The service is great for getting those calls that may otherwise be missed opportunities. Our clients definitely like to speak with a real person instead of being on hold or leaving a message on a machine. The only trouble we have really had is with our farm clients. Sometimes the concierge team doesn't understand that a dairy cow doesn't have a name and small things like that. Our farmers don't typically have the patience to deal with people they don't already know from the clinic. Otherwise, I think the benefits of the service are wonderful.
Resposta de Concierge Elite
Thank you for the feedback and review, we are always trying to improve and care greatly about what we do and any thoughts from our wonderful clients are always appreciated.
Many thanks
We love having a concierge service, this way we don’t miss any calls or lose any business. It is seriously like having 2/3 additional staff members to answer phones (which are constantly ringing), Take messages, and schedule appointments for us. Would highly recommend!
Resposta de Concierge Elite
Thank you for the wonderful review, we are always trying to improve and offer extra services to help in the challenging world of business and the fact we are able to help makes us very happy.
All the best
My practice has a very large call volume, and having someone answer the phone is much better than voicemail. It's not perfect, so we are moving to dedicated concierge team members and I'm very excited about that.
Resposta de Concierge Elite
We appreciate the great review and are pleased to help with a dedicated concierge team member.
All the best
I love this concept and when it works it is great - but sometimes the feedback I get from my more vocal regular clients can still be a bit frustrating... they would still prefer the person they are able to speak with to be one of our team members on site. For new clients or clients who just want to book an appointment without a lot of questions and hand holding however it works great.
Resposta de Concierge Elite
Thank you for the feedback and review, we always endeavor to add as much value as possible and every piece of feedback helps us to improve and is greatly appreciated.
Many thanks
I set up my business with Concierge Elite, they advised me well on what I would need to make the most of the great service they offer.
I found that I was able to increase the number of clients I had coming through my doors as I was able to count on them to take calls and deal with customers on the phone.
Resposta de Concierge Elite
Thank you for a lovely review, we are currently testing out some new features do check us out at https://conciergeelite.com/
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