Absolute Katastrophe! Hab eine grosse Bestellung von Hay Stühlen gemacht - überall stand "an Lager". Die Bestellung habe ich getätigt und bezahlt Mitte November 2025 - jetzt ist dann März 2026. Von 8... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I bought something and then I went on here because it was quiet for so long and I thought I got scammed, but leaving this review here now to say all went well. It took a long while. And after the conf... Ver mais
Teillieferungen ziehen sich über Monate, Verfügbarkeit/Liefertermin verschiebt sich ständig. Jetzt erst nach Rückfrage erfahren, dass ein Teil aus Bestellung nicht mehr lieferbar sein wird. Warum kann... Ver mais
A empresa respondeu
Bestellte Ware nach 14 Tagen immer noch nicht angekommen, obwohl diese angeblich der Spedition übergeben worden ist. Die Firma spart beim support: emailed bleiben unbeantwortet, telefonisch kommt man... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de decoração de design de interiores
- Loja de Móveis
- Loja de Souvenirs
- Designer de interiores
- Loja de utensílios de cozinha
Sobre Connox
Escrito pela empresa
Connox offers top-notch quality, exceptional service, and unique design. Our carefully selected furniture and home accessories combine functionality with aesthetics, ensuring a stylish home. Trust in our expertise and passion for design.
Informações de contato
2,4
Ruim
130 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Zig Zag stool
Thank you very much for your prompt attention. I am looking forward to receiving the product, and would be happy to send a review when it is received.
4 de janeiro de 2024
Prompt delivery
Faultless, prompt delivery. Was apprehensive to order as had read many of the other reviews, but needs must due to my toddler losing a beloved comfort blanket that couldn't be replaced by any other shop or site! Worth the risk...
I received an order update each day after I placed the order until it was dispatched on day 3 (first working day after order). Then received tracking details for DHL which worked fine. Received the item (sent from Germany to the UK) in perfect condition 7 days after ordering.
Perhaps I just got lucky, but everything went very smoothly.
17 de novembro de 2023
Avaliação não solicitada
Resposta de Connox
Thank you very much for your great review.
We think it's great that everything went so smoothly with your order and that the goods you ordered arrived so quickly.
Of course we would like to maintain this standard with every order.
We hope you enjoy your order and that you find what you are looking for again soon.
Your Team Connox
No delivery
Still no delivery ( or likely delivery date) although I did get an email from Connox asking to complete a survey as my option matters to them !
Wish I’d never placed an order with them.
11 de outubro de 2023
Avaliação não solicitada
Resposta de Connox
We regret that we have not yet been able to send you the goods you requested.
Unfortunately, as a retailer we are basically dependent on deliveries from our suppliers and can therefore only pass on the delivery dates communicated to us to you, our customers.
Please be assured that such delays and postponements are not our standard.
Please feel free to contact our service team so that we can review this matter for you.
Despite the delays, we hope to be able to make you happy with your order as soon as possible.
Your Team Connox
Seamless shopping experience
After reading so many negative reviews, I hesitated to purchase items from their store, but I did it anyway since their price is much better than any other website I can find. However, my shopping experience is excellent. They shipped my item within three days, as they promised, with a tracking number. The item arrived today, which is much faster than they estimated. The package is wrapped professionally without any damage. I definitely will be a return customer.
4 de outubro de 2023
Avaliação não solicitada
Resposta de Connox
Thank you, Daisy, for the awesome review!
We are so happy to hear that we could meet expectations and appreciate you taking the time to share your experience publicly.
We hope to see you again. Have a nice day ahead!
Your Team Connox
I am very happy with both the product I…
I am very happy with both the product I purchased and the service. I was able to follow the package as it made it's way across the ocean. I received it in a timely manner and it was safely packaged.
2 de setembro de 2023
Avaliação não solicitada
Resposta de Connox
Dear Sarah,
wir bedanken uns bei Ihnen für die tolle Bewertung.
Es freut uns ungemein, dass Sie mit unserem Service und der übersichtlichen Nachverfolgung des Pakets zufrieden sind und dass die Ware auch sicher verpackt bei Ihnen eingetroffen ist.
Wir wünschen Ihnen dann noch viel Spaß mit der Ware und einen angenehmen Wochenstart für Sie.
Ihr Connox Team
I do not recommend doing business with…
I do not recommend doing business with Connox. We ordered chairs in May 2023, but ultimately due to shipping delays and payment errors, we decided to cancel our order.
Is it now end of August 2023 and we have yet to receive our funds back. We have followed up multiple times and have not yet heard back.
I strongly do not recommend this company to other small business owners like myself, or consumers of any level.
2 de junho de 2023
Avaliação não solicitada
Resposta de Connox
We are extremely sorry that your shopping experience did not turn out satisfactorily.
We are very sorry that this order was delayed so much due to the delivery delays and incorrect payments.
Please know that such delays and postponements are also very upsetting for us.
Please feel free to contact my colleagues from the service team - we will of course clarify the situation with you.
Your Team Connox
unreliable service and delivery times
Delivery times are always wild underestimates, they send missing pieces and quote 6 week back orders to fix, and have lousy customer services
2 de agosto de 2023
Avaliação não solicitada
Resposta de Connox
Dear Jacob,
We would like to apologise for your negative experience with our company. We are interested in learning more about your specific situation and would like to make things right.
If you could please get in contact with us via our customer service desk, it would be greatly appreciated. We look forward to hearing back from you and earning back your trust.
Your Connox Team
FALSE ADVERTISING!!
FALSE ADVERTISING!!! They sent me only a tiny part of what I ordered and this is after one month of waiting for it to arrive in the mail. They are running some kind of scam. AVOID AT ALL COSTS!!!!
4 de abril de 2023
Avaliação não solicitada
Resposta de Connox
Hello Mike,
it is of course regrettable that we were unable to dispatch your order promptly.
Unfortunately, as a retailer we are fundamentally dependent on deliveries from our suppliers and can therefore only pass on the delivery dates communicated to us to you, our customers.
Please be assured that such delays and postponements are not our standard.
Your order was split due to availability, so that a partial delivery was arranged so that you did not have to wait too long for the goods.
Your Team Connox
Very poor service
Very poor service. I ended up having to pay a UK customs fee of £50 which was not reflected in the delivery price. No offer to reimburse even part of this, despite my request. Also general delays and service issues. Would strongly recommend NOT to buy anything from Connox, particularly if you are based in the UK. Have also experienced long delays with another item - still has not arrived after four weeks.
Connox says in the response that the requirement to pay the customs charge is mentioned on their website. Are they really expecting the customer to go into their website and read their entire terms and conditions before making a purchase? Obviously no one does that and it is misleading for them to suggest otherwise.
28 de março de 2023
Avaliação não solicitada
Resposta de Connox
We are of course sorry that you had such a negative experience with your order.
The fact that customs duties may apply to your order is pointed out on the help pages of our shop site.
In addition, we inform you about this in the order confirmation that we send to you after receipt of your order.
These fees always apply to orders of more than £135.
We are very sorry that shipping is then also delayed.
As we are dependent on the delivery by the manufacturer for the products and can therefore only pass on the delivery dates communicated to us to you, our customers.
Unfortunately, for various reasons, the manufacturer may take longer to deliver.
Your Team Connox
Great
My order arrived in 4 days to Estonia. I’m more than pleased with connox.com.
22 de fevereiro de 2023
Avaliação não solicitada
Resposta de Connox
It's great that we were able to please you with the quality of our products and the fast shipping.
Thank you very much for your positive review and we hope to welcome you back soon.
Your Team Connox
Really happy with my new flower vase
Really happy with my new flower pot. I received my order in Uk after few days. I had the chance to contact the customer service via Messanger and they have been really helpful. Thank you so much.
6 de fevereiro de 2023
Avaliação não solicitada
Resposta de Connox
Thank you very much for your positive review.
We are very pleased that you are so satisfied with the product you requested, the speedy dispatch and our friendly customer service.
We hope we were able to provide you with a pleasant shopping experience.
Your Team Connox
Resposta de Connox
Thank you very much for your positive review.
We are very happy that you are so satisfied with your shopping experience at Connox.
Your Team Connox
Very pleasant to do business with…
Very pleasant to do business with Connox.
Deliveries are always fast and troublefree.
The prices are usually very good and the products are in stock so not very long waiting times.
Also, always super good and very friendly service.
I can highly recommend!
16 de janeiro de 2023
Avaliação não solicitada
Resposta de Connox
Thank you very much for your positive review and recommendation.
We are very glad that we were able to convince you with the process of your order and look forward to you finding what you are looking for with us again.
We would be happy to be there for you again in the future.
Your Team Connox
CONNOX NEVER AGAIN ordinato un set di viti di ricambio per…
ordinato un set di viti di ricambio per una lampada Artemide, il set é arrivato dopo più di un mese, e mancava una vite rispetto a quanto descritto. NEVER AGAIN CONNOX
27 de novembro de 2022
Avaliação não solicitada
Resposta de Connox
We regret that the spare part you ordered did not reach you in full.
Of course, this is very annoying and should not happen.
Please contact our service team, we would like to clarify the matter for you as quickly as possible.
Your Team Connox
They are extremely accommodating and…
They are extremely accommodating and always take care of whatever you need. I’m really happy with my service and will be back many times over the years
11 de dezembro de 2022
Avaliação não solicitada
Resposta de Connox
Thank you very much for your positive review.
We are very pleased that you are so satisfied with our service and look forward to welcoming you back soon.
We will be happy to serve you again in the future and wish you a Merry Christmas.
Your Team Connox
Ich habe immer gute Erfahrungen mit…
Ich habe immer gute Erfahrungen mit Connox gemacht. Die Lieferung kann sich verzögern, aber ich habe das Gefühl, dass die Kommunikation sehr transparent ist. Im Vergleich zu anderen Designshops habe ich für jeden Fortschritt meiner Lieferung eine Update-E-Mail erhalten. Es ist einer meiner Lieblingsdesignshops im Moment! Ich hoffe, dass das Unternehmen weiterhin einen guten Kundenservice bieten kann!
1 de dezembro de 2022
Avaliação não solicitada
Resposta de Connox
Vielen Dank für Ihre positive Bewertung und die freundlichen Worte.
Es freut uns ungemein, dass wir Sie so sehr von unserem Service und der Transparenz überzeugen konnten.
Natürlich kann es dazu mal kommen, dass es zu Lieferverzögerung kommt, aber dies wird auch immer per E-Mail kommuniziert.
Wir hoffen, Sie dann auch in Zukunft von unserer Serviceleistung überzeugen zu können.
Ihr Connox Team
nie wieder bei connx bestellen
Ich werde nie wieder bei connox bestellen. Im September habe ich bestellt. Nach 3 Wochen hiess es, dass die Bestellung im November geliefert wird. Auf meine Anfrage per Mail hiess es, dass sie diesen Termin nicht einhalten konnten und mir keinen neuen Liefertermin geben können. 3 Monate habe ich für nichts und wieder nichts gewartet. Das Geld habe ich bis zum jetztigen Zeitpunkt auch noch nicht zurückerhalten.
Empfehle ich absooolut nicht.
24 de novembro de 2022
Avaliação não solicitada
Resposta de Connox
Guten Tag,
Es tut uns leid, dass wir Ihnen die gewünschte Ware nicht anbieten konnten.
Leider sind wir als Händler grundsätzlich von der Belieferung durch die Hersteller abhängig und können daher auch nur die uns kommunizierten Liefertermine an Sie, unsere Kunden, weitergeben.
Bitte beachten Sie, dass wir im Shop generell nur die Regellieferzeit des Herstellers angeben können, weil uns vor Bestellung kein genauer Liefertermin vorliegt.
Es kann aus verschiedenen Gründen leider dazu kommen, dass der Hersteller für die Auslieferung länger braucht.
Unsere Einkaufsabteilung versucht natürlich, trotzdem die Artikel vom Hersteller zu bekommen, weswegen die Bestellung nicht sofort storniert wird.
Dass uns dies in Ihrem Fall nicht gelungen ist, tut uns leid.
Ihr Connox Team
I would give 0 star if possible!!!
I would give 0 star if possible!!!! Delivery time was a joke! My order was missing items, never got my money back or the missing items!! Customer service never got back to me. AVOID!!!!
4 de outubro de 2022
Avaliação não solicitada
Resposta de Connox
We are very sorry that you have received a delivery that was not faultless.
Unfortunately, as a retailer we are basically dependent on deliveries from the manufacturers and can therefore only pass on the delivery dates communicated to us to you, our customers.
Please be assured that such delays and postponements are also very annoying for us.
Of course, the fact that items were missing from your order should not have happened.
We would check the matter again for you - please feel free to contact my colleagues from the service team.
Your Team Connox
Not delivering and custmer service not responding
I ordered 4 items, it has passed 1.5 months and none of them were delivered. I wrote to the customer service and they said that they are waiting to have all items in stock to ship them together but if i need them sooner they can ship separately. I asked to ship separately as it has been too long to wait and they just disapeared. Not responding to multiple attempts to get in touch with the and still don't have the items delivered. I am already thinking if this is a fraudulent page as I cannot get to them.
13 de setembro de 2022
Avaliação não solicitada
Resposta de Connox
Thanks for leaving a review.
We regret that we are currently unable to provide you with the usual service.
Our customer service is occupied by the currently very high volume of enquiries, which can lead to increased processing times in some cases.
Of course, your request will be dealt with as soon as possible.
We hope to be able to please you with this order as soon as possible.
Your Team Connox
Keine Informationen zum Lieferdatum
Keine Informationen zum Lieferdatum. Mitteilung das ein Artikel nicht mehr vom Hersteller bezogen werden kann erst auf Nachfrage obwohl bereits per Vorkasse bezahlt.
29 de agosto de 2022
Avaliação não solicitada
Resposta de Connox
Es ist schade, dass wir Ihnen die gewünschte Ware nicht anbieten können.
Leider sind wir als Händler grundsätzlich von der Belieferung durch die Hersteller abhängig und können daher auch nur die uns kommunizierten Liefertermine an Sie, unsere Kunden, weitergeben.
Bitte beachten Sie, dass wir im Shop generell nur die Regellieferzeit des Herstellers angeben können, weil uns vor Bestellung kein genauer Liefertermin vorliegt.
Es kann aus verschiedenen Gründen leider dazu kommen, dass der Hersteller für die Auslieferung länger braucht.
Unsere Einkaufsabteilung versucht natürlich, trotzdem die Artikel vom Hersteller zu bekommen, weswegen die Bestellung nicht sofort storniert wird.
Dass uns dies in Ihrem Fall nicht gelungen ist, tut uns leid.
Ihr Connox Team
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