I’m a 45-year-old woman in perimenopause who has also recently gone through a hormonal crisis. I have severe night sweats and ordered these pajamas to help. They took longer than I would have like to... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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I’m a 45-year-old woman in perimenopause who has also recently gone through a hormonal crisis. I have severe night sweats and ordered these pajamas to help. They took longer than I would have like to... Ver mais
A empresa respondeu
I asked to exchange a top not realizing it was a final sale for another size. I didn’t get a response in an appropriate amount of time and when I did, I received an apology and I was sent the new size... Ver mais
A empresa respondeu
Customer Service was a team of real people who went way beyond to solve a problem I was having. I would not hesitate to buy more Cool Jams. I should add that Cool Jams are the real thing and the fab... Ver mais
A empresa respondeu
I bought the NightCool capri set in black and love it! It’s soft, comfortable, looks nice, drapes well, doesn’t wrinkle. I like the pockets and drawstring waistband. Most of all I like that it wick... Ver mais
A empresa respondeu
Offers moisture wicking sleepwear, nightgowns and pajamas for women to help with night sweats and hot flashes. Ships in Canada and USA. Our cooling sleepwear are temperature-regulating, moisture-wicking, and are especially designed for hot sleepers, night sweats and menopause.
Estados Unidos
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The fabric really works! I have tried cool sheets, but they never seem to work. Cool-jams solved the problem. Thank you!
The night cool pjs are amazing. I have had severe night sweats since I got Covid in 2021 and this fabric allows me to sleep through the night comfortably and wake dry. Ah….!!!
The communication is terrific and we love the product.
The only true cooling, comfortable, moisture wicking material. I’ve tried them all. Couldn’t sleep without Cool Jams.
Veronica ("Vivi") is a model for excellent customer service. I ordered the wrong size for both tops and shorts pj's. She explained my options and offered alternatives when my original choices were not available. I have already recommended Cool-jams to friends. Thanks, Vivi.
Communication from product manager about product,
The service that I am commenting on is Cool Jams images of the item on the website. That fits in the "service" category. The photos for the item did not accurately depict the pajama bottoms. In the photos, the bottoms have been altered: they are stitched at the sides. This is not how they are. There is no side stitching: it's a full tulip hem and the front and back panels are not connected. But in the photos, I see that they stitched them together. Very misleading by the company.

Resposta da Cool Jams
I had a previous purchase that was not good. Customer Service was very supportive and sent me another nightgown.
As always items ordered were delivered quickly. Have been wearing Cool Jams for several years. Its the only brand of sleep wear I buy. Its comfort, well made, long lasting, and a pleasure to sleep in. No other brand compares to it. It’s well worth the cost.
The product was even better than I had expected.
I did not like not finding a way to return my purchase which was too large for me. Customer service is poor

Resposta da Cool Jams
When I placed my order, a representative got back to me right away to ask if I wanted to keep my order the same or change it since I couldn't get the colors and style in the cool basics. I was unaware that there had been a change. Since I wanted a certain color to match I left the order as is.
I love your products. I have a few pieces and wanted more. Website was easy to navigate. Pretty fast delivery.
Recent fracture of both shoulders. Comfortable fit. Easy to put on. Love the front snaps.

Resposta da Cool Jams
If it weren't for your terrific staff member, Mae, I would rate Cool-Jam service with one star.
I wanted to return items AND I wanted express service, your online interface system needs a significant overhaul. I'm accustomed to doing everything on line - quickly and efficiently. I ordered a nightgown and tee/pants set for travel to Europe, and the experience was extremely frustrating. It required numerous time-consuming interactions via email with Mae (who was lovely). I highly recommend you update your website OR sell your products on Amazon with the opportunity for express service.

Resposta da Cool Jams
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