Coolersomm Avaliações 

309
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service from the welcome in the wine bar/shop in Wandsworth to the ordering and delivery of the excellent quality wine ageing cabinets all in place and filled before the next heatwave hits... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing quality and service from order to installation, thank you! Customer service arranged to delivery earlier than planned to fit my schedule. The delivery went perfectly, the two delivery men were... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivery was smooth and loving the wine fridge. Great customer service - responsive and helpful. Eg. Emailed beforehand to ensure the fridge would fit down steps and through corridor.

Avaliado com 5 de um total de 5 estrelas

I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Ver mais

Detalhes da empresa

  1. Clube do vinho

Escrito pela empresa

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

309 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(309)

60 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Quality Wine Cooler…

I’ve been searching for a quality wine cooler for a number of months. Eventually decided on one from CoolerSomm who have provided a great service and quality product.
Great communication throughout.

10 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good service

The winecooler we wanted wasn't available at local supplier (in DK / within EU), but Coolersomm (UK) committed to deliver from a local supplier, i.e. within EU - and we bought it from them. In the meantime we got a very good offer from a dealer in DK, so we cancelled the Coolersomm order. The cancel of order and refund of the payment was expedited fast and smoothly. All our calls and requests were answered and accommodated in a proper manner (by Sarah).

10 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The 70 bottle fridge ECS81.2Z

The fridge was exactly as the photos depicted the installation was an unexpected service. It was carried out very professionally.
Note for those bordeaux lovers the fridge prefers those bottles..it must be a French thing. !

29 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered a great wine fridge based on…

Ordered a great wine fridge based on very realistic and accurate reviews on the Coolersomm website
The process of ordering and arranging delivery was simple and very professional. The actual delivery went seamlessly and the delivery team were excellent and very flexible.

22 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent European-made wine fridge and great service.

Chose this company because they offered European-made wine fridges at reasonable prices, rather than slightly cheaper Chinese-made products. Placed order on Friday afternoon, was contacted on Monday morning with a suggested delivery the following day. I had a phone call accurately advising arrival time and the 2-man crew were helpful. Excellent service! ( And if you are wondering what I have against Chinese goods just think about the country's policy on Tibet, Taiwan, Ukraine, Uyghur Moslems and South China Sea)

16 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great, friendly service

The entire experience was nice--Sarah helped me select an appropriate wine fridge, Lucie arranged for a smooth delivery, and the delivery guys (forgot their names) efficiently delivered my wine fridge and set it up for me. Sarah also emailed me to let me know exactly when to expect the delivery, and
Lucie then checked in with me later to see how the delivery went and whether the fridge was working well for me. No complaints, and I'd definitely go there again if I need a wine fridge (i.e., once I fill this one up and need space for more wine)...

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent customer service, good prices offered and helpful delivery team. Would highly recommend

11 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great all round service

From ordering through to delivery the service was excellent. In particular the guys delivering did so very quickly and tidily. Product also top notch (and now happily storing wine...).

3 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm really pleased with my recent…

I'm really pleased with my recent purchase for Coolersomm. The ordering process was super straightforward and I was contacted soon after to check my preferred delivery date. The delivery went very smoothly, I was received regular updates on the status of my delivery, which was really helpful. The wine fridge makes a great addition to our kitchen.

9 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nice experience

My wine cabinet has just been delivered, and the whole process has been very straightforward from start to finish. I had a question and contacted Coolersomm via their online chat; they answered immediately and were very helpful. Delivery was also smooth and hassle-free. Thank you.

10 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Further comments

Very poor customer services. We purchased a wine fridge which came with no instructions and have had a problem with a large volume of water collecting at the back of the fridge. I called to express concern and was told I could not speak to customer services. I was given an email address that bounced back. Not too impressive for such expensive kit

Subsequent to posting this I received a call and was told it’s normal for the tray to fill with water and to call again if it was overflowing. I did not mistype the email address as suggested but got through by using info@. Once I posted on Trust Pilot I got a quick response for which I was grateful. Here’s hoping the tray does not overflow in which case I was asked to make contact again. In view of the response perhaps one star was harsh and it should be three or four. No response to my complaint that the machine arrived without instructions and the material on the internet is pretty useless. It could have explained about the tray for example if this is normal. Also the machine is pretty noisy and seems to spend a long time running.

18 de agosto de 2025
Avaliação não solicitada
logotipo da Coolersomm

Resposta da Coolersomm

Hello Michael

You called us and it was me you spoke too. I asked you to email customerservices@coolersomm.com to open a ticket - I'm sorry that you may have mistyped the email address (no other way it would bounce back) but we have to run every query by customer services and the manufacturer and log every case. Please can you email customerservices@coolersomm.com with your order number, a photo of the wine fridge in situ and the serial number and then we can take up your case.

In the meantime I will ask customer services to call you directly. As I mentioned, we can call after opening a case.

Thanks
Sarah

Edit: You received a call before this Trustpilot review went live and we were informed because you also emailed sales and it got forwarded to the correct customer services email address, before this was published.

We are happy to help you resolve the issue with your wine fridge and if it is not performing as it should or is noisy we will help and take this up with the manufacturer to find a solution. The fridge manual can be found on the product page. Thanks

Avaliado com 5 de um total de 5 estrelas

This company are fabulous

This company are fabulous.
I initially ordered from a large company purely because I’d heard of them before .. but after cancelling on me twice the day before delivery was due I had a refund and went to Coolersomm after finding them on the internet .
I couldn’t believe my luck . I ordered straight away and my wine fridge was delivered 2 days later .
The customer service was second to none . I was contacted both before and after deliver to ensure all was going to plan . The delivery was on time and the delivery men very pleasant and they unboxed everything and talked me through the set up .
Honestly.. I’m so pleased I went to them . An altogether different experience!!
And my dual zone wine fridge has been the envy of my friends .
I highly recommend this company .
Competitive prices , customer centric staff , pleasant throughout and efficient service!

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great set of people

Great set of people. Advised us on the best wine fridge for our garage - we took a Climadiff and it's really superb. Great shelves, nice app, good delivery team, too. Best prices. Recommend.

10 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We had a great buying experience

We had a great buying experience. It is easy to communicate with the team. They are very responsive. The removal of our old cellar fridge and the delivery of the new one was easy to plan and was carried out perfectly.
Also we had a slight technical issue and the team put us in touch right away with the product provider. All sorted in less than 24h.
Everyone was very professional and friendly.

9 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Wine Fridge

Delivered on time and just what I needed
It was quite hard to get a small wine fridge but this fits the bill perfectly
Bit more expensive than some but looks great in the kitchen and extremely quiet when running - well worth the extra cost
Team great and completed a follow up as kitchen was not ready to have fridge installed when delivered to make sure I was happy and it was working correctly
Thank you cannot fault the service

11 de julho de 2025
Avaliação não solicitada

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