Cool Hog Avaliações 1.187

Resposta da Cool Hog

Há 2 horas

Hi Sam,

We can see that you haven’t actually placed an order with us, so it sounds like this may be based on assumption rather than experience.

Our scratchings aren’t comparable to £4 supermarket bags. They are a completely different size, quality and production standard. We produce larger, premium batches with consistent crunch and full traceability, which is reflected in the pricing.

We also noticed you’ve left a number of negative reviews across various businesses on Trustpilot. If there’s something specific you’d like to discuss about our products, we’re always happy to have a proper conversation directly.

Kind regards,
Samuel @ Cool Hog 🐷

Resposta da Cool Hog

Há 5 dias

Thank you so much for the brilliant review! We’re really glad you enjoyed the flavours.

And yes… the Habanero Chilli ones definitely don’t mess about 🌶️🤣 glad you survived them!

Great to hear delivery was quick and efficient too — we really appreciate the support.

Jade @ Cool Hog

Resposta da Cool Hog

Há 5 dias

Thank you so much for the lovely review! We’re really glad you enjoyed the crunch, texture, and that they went down well with the whole family 😊

Great to hear you’ll be ordering again.

Jade @ Cool Hog

Resposta da Cool Hog

Há 5 dias

Thank you so much for your review and for coming back for a third order of our Original Crunch — we’re really pleased you’re enjoying them.

We really appreciate the honest feedback regarding delivery costs and timings as well. We completely understand your point, especially when the snacks disappear so quickly once opened! We’re always reviewing our shipping options and customer feedback like this genuinely helps us improve where we can.

Thanks again for your support and for taking the time to leave a review.

Jade @ Cool Hog

Resposta da Cool Hog

Há 5 dias

Thank you so much for the great review! We’re really glad you enjoyed them 🤤🐷

Jade @ Cool Hog

Resposta da Cool Hog

Há 5 dias

Hi Colin,

Thanks for your review, and we’re really glad you’re enjoying the scratchings!

Since our phone call, this has now been sorted!

Thanks again for your support!

Jade @ Cool Hog

Resposta da Cool Hog

11 de mai. de 2026

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear you’ve finally found the traditional style and flavour you’ve been looking for, and that your first order with us was smooth from start to finish.

We really appreciate your support and look forward to your next order!

Jade @ Cool Hog

Resposta da Cool Hog

11 de mai. de 2026

Thank you for your continued support and for taking the time to leave feedback — we’re really glad to hear you’re happy with the products overall 😊

I’m very sorry to hear that items were missing from your order again and for the inconvenience this has caused in having to chase it up. That’s not the experience we want for our customers. I’ve passed your comments on to the team so we can look into why this is happening and prevent it going forward.

If anything is ever missing again, you can always contact us directly at info@coolhog.co.uk and we’ll get it sorted as quickly as possible.

Thank you again for your honest feedback and continued support.

Jade @ Cool Hog

Resposta da Cool Hog

11 de mai. de 2026

Thank you very much for your lovely feedback — we’re really pleased to hear you’re happy with both the scratchings and the delivery, and even more so that your grandson was delighted 😊

We truly appreciate your support and kind words.

Jade @ Cool Hog

Resposta da Cool Hog

11 de mai. de 2026

Thank you very much for your kind feedback — we really appreciate your support and are delighted you’re enjoying them 😊🐷

Jade @ Cool Hog

Resposta da Cool Hog

11 de mai. de 2026

Thanks so much for the great feedback 😊🐷 Really glad you’re happy with everything and appreciate you coming back to us!

Jade @ Cool Hog

Resposta da Cool Hog

6 de mai. de 2026

Thank you for your kind feedback! We’re really pleased to hear you enjoyed the product. We completely understand — one jar often isn’t enough! We appreciate your support and look forward to your next order.

Jade @ Cool Hog

Resposta da Cool Hog

6 de mai. de 2026

Thank you for your feedback! We’re delighted to hear you enjoyed the product and truly appreciate you taking the time to share your experience.

Jade @ Cool Hog

Resposta da Cool Hog

6 de mai. de 2026

Thank you for the great review! We’re so pleased you’re enjoying the scratchings, and it’s fantastic to hear the Garlic and Habanero flavour is a favourite. We really appreciate your support and hope to see you back again soon.

Jade @ Cool Hog

Resposta da Cool Hog

6 de mai. de 2026

Thank you for your review and for coming back to order again — it really means a lot to us! We’re so pleased to hear you’re enjoying the original scratchings, and it’s great that your family are fans too. We truly appreciate your support and look forward to your next order.

Jade @ Cool Hog

Resposta da Cool Hog

6 de mai. de 2026

Thank you for your feedback! We’re glad to hear you enjoyed the original scratchings, especially the crunch and flavour. We really appreciate your support!

Jade @ Cool Hog

Resposta da Cool Hog

6 de mai. de 2026

Thank you for your fantastic review! We’re really pleased to hear you found the ordering process easy and enjoyed the range of flavours. It’s also great to know your order arrived quickly. We truly appreciate your support and hope to see you again soon.

Jade @ Cool Hog