Cork & Mash Avaliações 17

Resposta da Cork & Mash

Há 6 dias

Hi Keith,

We’re sorry to see this review.

After looking into your order, it was actually cancelled and fully refunded, which is why nothing was delivered. We certainly wouldn’t expect a shipment to arrive on an order that was not processed or fulfilled.

If there’s something we missed or if you’re referring to a different issue, we’re always happy to take another look. Otherwise, we’d appreciate you updating your review to reflect the fact that no active order remained outstanding.

Best,
Cork & Mash Concierge

Resposta da Cork & Mash

Há 6 dias

Hi Mark,

Thank you for taking the time to share this, we really appreciate it.

We always aim to communicate quickly and make things right when something isn’t perfect, so it means a lot to hear that reflected in your experience. We’re glad we could take care of you and earn your trust.

Looking forward to your next order.

Cork & Mash Concierge

Resposta da Cork & Mash

Há 6 dias

Hi Daniel,

Thank you for sharing this, we really appreciate it.

We take a lot of pride in being available and getting things resolved quickly, so we’re glad we could step in and make it right for you. It means a lot to hear that the call made a difference.

We look forward to taking care of you again soon.

Cork & Mash Concierge

Resposta da Cork & Mash

Há 6 dias

Hi Eddie,

We appreciate you taking the time to share this.

Glad everything arrived safely and that you enjoyed the little extra, it’s our way of saying thank you. We put a lot of care into packaging and turnaround times, so it’s great to hear that came through.

Looking forward to your next order.

Cork & Mash Concierge

Resposta da Cork & Mash

Há 6 dias

Hi Kent,

Thank you for the kind words, we appreciate it.

Glad your Weller arrived safely and that you enjoyed the margarita on us. We like to add a little something extra when we can.

Enjoy, and we look forward to your next order.

Cork & Mash Concierge

Resposta da Cork & Mash

Há 6 dias

Hi Janet,

Thank you for your honest feedback, we appreciate you sharing it.

We understand how the size could come as a surprise, especially when it’s intended as a gift. We do include size details on the product page, but we know it’s easy to miss and we’ll take this as a reminder to make that information even clearer.

If there’s anything we can do to help make this right, feel free to reach out to our Concierge Team, we’re always happy to assist.

Cork & Mash Concierge

Resposta da Cork & Mash

Há 6 dias

Hi Chantelle,

Thank you for the kind words, we truly appreciate it.

We take a lot of care in how every order is packed and communicated, so it’s great to hear everything arrived safely and that tracking kept you in the loop.

Looking forward to your next order.

Cork & Mash Concierge

Resposta da Cork & Mash

Há 6 dias

Hi Ron,

Thank you for sharing this, we really appreciate it.

Glad everything arrived on time and that you were able to take advantage of a great price. And yes, we like to surprise our customers with a little something extra whenever we can, happy to hear both you and your brother-in-law got to enjoy it.

Looking forward to taking care of you again soon.

Cork & Mash Concierge

Resposta da Cork & Mash

Há 6 dias

Hi Mr. Hebner,

Thank you for taking the time to update your review, we truly appreciate it.

We understand how frustrating delays can be, especially when you’re waiting on the final piece of an order. That’s exactly why we make it a priority to reach out directly and get things resolved as quickly as possible.

We’re also glad to hear that our approach and level of respect stood out to you. That’s very intentional, and it’s how we believe every customer should be treated.

We appreciate your patience and the opportunity to make this right, and we look forward to completing your order and taking care of you again in the future.

Cork & Mash Concierge

Resposta da Cork & Mash

Atualizado há 6 dias

Hi Jessica,

We really appreciate this, thank you.

Earning a 10/10 means everything to us, we don’t take that lightly. We’re always focused on delivering a level of service that stands out, so it’s great to know we hit the mark for you.

Looking forward to taking care of you again soon.

Cork & Mash Concierge

Resposta da Cork & Mash

Atualizado há 6 dias

Hi Jeffrey,

Thank you for sharing this, we really appreciate it.

Glad the ordering process was smooth and that the updates kept you informed along the way. We put a lot of care into packaging and delivery, so it’s great to hear everything arrived without issue.

We look forward to your next order.

Cork & Mash Concierge

Resposta da Cork & Mash

Há 6 dias

Hi Christina,

Thank you for taking the time to share this, it truly means a lot.

We’re glad your Fortaleza Blanco and Reposado arrived exactly as expected and that the experience felt smooth from start to finish. We believe in staying hands-on and making sure every order is handled with care, so it’s great to hear that came through.

We appreciate your support and look forward to taking care of you again.

Cork & Mash Concierge

Resposta da Cork & Mash

Há 6 dias

Hi Tad,

We appreciate you coming back and sharing this.

Glad we could deliver another smooth experience for you, that’s always the goal.

Looking forward to the next one.

Cork & Mash Concierge