Cornish Hampers and Gifts Avaliações 

I ordered a hamper on 1st August for delivery on 4th. Whilst the quality was good, the jam was completely different from that advertised and seemingly of lesser quality. I immediately wrote to the company and had several identical standard emails to say the matter was being attended to and I would get a reply in 48 hours. Unfortunately, there has been no response and even the holding emails have now dried up. They may be a small company but customer service still matters.

I ordered from this company as it is a family business and offered a quality service, but not true!
I did not receive a despatch confirmation so could not track it. The order arrived a day late, as a result it must have been stuck in the sorting office. The clotted cream was lukewarm warm at best and the freezer pack defrosted. The biscuits smashed and the package battered. Most of it can be down to the carrier, but I have e-mailed the company twice, and you receive an automated response, but no one bothers to get back in touch.
I certainly would not use them again or recommended them to anyone else, there are plenty of companies out there that offer a decent service and interested in their customers.

Since leaving this review, Ryan the owner of the company has reached out to me and explained issues they were having with their website and they were not receiving emails, as mentioned the main issues were to do with the carrier and I have now had a chance to share them with the company. It is good to see the company play an active part in trying to resolve and reach out to reviews.

Let down twice. First time to use this service and an absolute let down for a friend in need.
Never again!

Had a little hiccup with my Fathers Day Hamper. Received a personal call from the owners who gave me a detailed explanation on what went wrong. The situation was quickly rectified and the missing items from the hamper was sent to my Dad. Included in the package was some extra Cornish goodies, and what impressed me more, was the personal note of apology. I will definitely use this company again and will recommend to family and friends.

Ordered a father's day gift. Had a minor hiccup, but this was rectified without hesitation, very satisfactorily. Very polite and friendly bunch wanting to make their customers happy. Contents very much enjoyed by my Dad. Would definitely use again.

Ordered the Father's day hamper. Delivery arrived on time but with some slight damage to the contents (Royal mail rough handling!)
But Sellers communication was superb when they found out. A replacement hamper was sent within days with some extra goodies inside. The Scones and Cornish pasties were excellent quality and absolutely delicious.
Thank you for your excellent customer service, we will be back for more!!

Very good company! Used several times. Great food and customer service. They also donate to charities!

Perfect gift!

Great service & products! Thank you 😊

Amazon hamper

Great service, cannot complain about anything really

Absolutely great service. Food was really tasty and fresh and delivered next day as promised. Great for a treat would definitely recommend

Quick delivery. Gift for a family member and and they were overjoyed

Ordered last week for farthest day and not for the 1st time everything came quick and I time and tasted lovely

Great company and all food was delicious! I have ordered the Christmas hampers before which went down a treat and bought the Father’s Day hamper last week which my dad loved and arrived in great condition. Great selection of what Cornwall has to offer and love it even more supporting a local business. Must buy!!

Excellent quality ,beautiful packaging and prompt delivery of a product that exceeded our expectations. I ordered an ultimate Cornish hamper for Father’s Day and our whole family enjoyed all the products with scones and cheese being particularly tasty. Will not hesitate to order again and will recommend it to all our friends and family. Thank you for making Father’s Day super special .

One very happy father! Thankyou for the service and product much appreciated

After getting my first afternoon cream tea kit from Cornish hampers, I’m never going to be able to go back to normal shop-bought scones again. They’re so good! The steak pasties are to die for as well, great meat to potato balance and no gaps in the filling, kernow approved!

This order was not delivered when it should have been.
Tracking showed the order being at Medway sorting office, then Gatwick sorting office (which is about 45 miles further away) and the finally Tonbridge sorting office the day after scheduled delivery. As this is both a time and temperature sensitive package, it should not have been delayed at all.

By the time it had been delivered over 24 hours late, the entire contents had spoiled, slimy and stinking and had to be thrown away. There was not even an ice pack to try to keep it temperature controlled.

This was supposed to be a gift for my wife's father for father's day and has now been ruined by incompetence.

I have emailed "customer service" three times so far with only a single generic email respone as a form acknowledgement. This level of customer service is unacceptable.