Cosmodirectsupply Avaliações 22

Resposta da Cosmodirectsupply

Há 7 dias

We’re going to be direct, because your review doesn’t reflect what actually happened.

You contacted us via WhatsApp at 12:30 AM, and by 12:45 AM a member of our team, Dan, had already responded. From the outset, you accused us of being a scam and threatened a chargeback before allowing any time for a proper investigation or resolution.

Your situation is unfortunate, but it was already explained to you that we would initiate a formal investigation during business hours. What occurred here is a carrier issue with DHL—your shipment was scanned as “delivered” prematurely. This is rare, but it does happen, and we’ve successfully resolved similar cases many times.

We have a strict policy of honouring every order, regardless of cost, and we stand behind that. To suggest our products are fake or that our business is fraudulent—without evidence and before resolution—is not appropriate. For your reference, we are licensed distributors in Portugal, and this documentation can be provided upon request.

We will continue working with DHL to resolve your case and ensure proper delivery. However, the tone and approach you’ve taken have been unprofessional from the beginning. Once this matter is resolved and your order is fulfilled, your account will be closed.

We take pride in what we do, and we expect a basic level of professionalism in return.

Resposta da Cosmodirectsupply

13 de set. de 2025

Thank you for your feedback. We strive to ensure clear and timely communication with all of our clients. In response to your inquiry, we had already sent you a detailed message via WhatsApp, but it seems you may not have had a chance to view it yet.

Please feel free to check your messages or reach out to us directly at +1 (786) 941-6100 or info@cosmodirectsupply.com so we can assist you right away.

We value your business and would appreciate the opportunity to resolve this matter to your satisfaction.

Resposta da Cosmodirectsupply

Atualizado em 17 de set. de 2025

Thank you very much for your updated review, Prof. Dr. Raeissadat. We truly appreciate your feedback.

From the date of your order, the total turnaround was 8 business days. While this is slightly longer than our usual 5–7 business day timeframe, we are glad to hear that you were satisfied with the quality and authenticity of the products once they arrived.

We’re pleased you reconsidered your initial impression, and we look forward to making your future experiences smoother and faster. Your satisfaction is very important to us, and we’ll continue working hard to improve.

Resposta da Cosmodirectsupply

26 de ago. de 2025

Hello Heidi,

We received your email yesterday regarding 2 packs of PDO Threads missing from your order. Please note that due to the time difference between America and Europe, we only received your message at around 9 PM our time.

That said, your inquiry has already been responded to via phone, WhatsApp, email, and now Trustpilot. Unfortunately, we had not heard back from you through any of these channels until now.

We kindly ask that you please respond through any of the communication methods above so that we can promptly resolve this matter for you. We are committed to ensuring your satisfaction and appreciate your cooperation.

Thank you,
Cosmo Direct Supply Team