Costa Cruises Avaliações 100

Det startede egentlig meget godt, med nem og effektiv adgang til skibet og vi fik vores kahyt med det samme.
Herfra gik det så ned ad bakke.
Vi bad om et bord for os selv i restauranten, men blev placeret ved et bord med 9 uden mulighed for at bytte. Personalet i restauranten var egentlig søde nok. Maden var ikke imponerende og meget smagte ens selv om det hed noget forskelligt. Der var ikke noget "luksus" som vi plejer på cruises - ingen gode bøffer, ingen hummer eller lign.
Vi havde en del sejldage og nyder normalt at spise i restauranten til frokost. Seriøst?? Det var decideres rædsomt. De fyldte langborde op og så havde det karakter af bespisning, hvor man sad og ventede på at et bord blev fyldt op inden man kunne afgive ordre. Langt de fleste gæster var Italienere og meget larmende, så det var på ingen måde rart at spise i restauranten klemt inde mellem fremmede ved borde med plads til 12.
Morgenmad i restauranten var buffet.... Seriøst? Der plejer at være servering ved bordene og man kan sidde stille og nyde sin mad. Det man kunne vælge var præcis det samme som i cafeteriet på øverste dæk. Dårlig "juice" og så kunne man bestille god kaffe ved personalet - altså, hvis du kunne komme i kontakt med dem.... Det lykkedes os en gang på 7 dage... Der var tit tomme fade, ikke kopper nok, ingen rene glas osv.
Servicen i barene var meget langsom og tit nåede vi ikke at få vores drinks inden vi skulle videre. Der var enkelte som arbejdede hårdt, men generelt var holdningen at man ikke må have travlt for at servicere gæsterne - faktisk følte man sig lidt i vejen.
Desværre er gæsterne på Costa ikke typiske cruisers som har en vis for for stil og klasse, så hver morgen klokken 8 var alle solsenge booket med håndklæder og det var ikke til at komme til. Mange solsenge blev først brugt sidst på dagen selv om de var reserveret. Der var INTET personale at tage fat i og der blev intet gjort.
Det blev drukket tæt af en del gæster og der var mange ubehagelige situationer ombord. Security så vi intet til.
Underholdningen i teatersalen var ret sølle og ikke noget top underholdning.
På vej til Hongkong blev skibet forsinket men de holdt fast i at vi skulle være ude af vores kahytter kl. 8, så vi sad med vores bagage i mange timer og ventede, til trods for at vi kom 2 timer senere i land end forventet.
Vi har været på 15 cruises og plejer at vælge selskab ud fra den destination vi gerne vil til. Denne gang var det Brunai vi gerne ville opleve og sejlede derfor fra Singapore. Det var en rigtig dårlig beslutning at vælge Costa - det er discount for et virkelig uheldigt klientel med dårlige manerer og selskabet gør intet for at prøve at oprette en god stil.
Det virker som en hotel med 0 stjerne.

Dinner buffet opened at 7.30 ! 😳 wow how late for a cruise ship. However the large queues for food were not worth it. On board Costa Deliziosa now and this is the best offerings for evening meal 🤦‍♀️ thankfully only booked a week and at port every day so ship time is limited. Far inferior to any other cruise ship we’ve been on but you live and learn ! Please let me add a photo of food

Fatima in white rose leeds…. Should be working with customers. Disgusting service

This is my 10th cruise with Costa. I used to cry when I had to leave my ship! I saved money. I took loans to get on these ships. However? My last 5 cruises have hit such bad weather! The cruise I am on now? The weather is so bad. I can’t even sleep. I have slept only one night in the past 4 days! My toilet keeps getting stuck! My balcony door is broken! You hear all the wind howling as if the car window is open on the freeway! I’m so angry I spent all this money again! When will I learn that this is just a bad cruise line? The doors to store my clothes are also broken! Mind you I paid extra for a suit! I used to be a die hard fan of Costa! Now I just want to leave early and rent a car and drive home. This isn’t the first time Costa has ruined my get away! This is however the first time I said anything about it. This time is just super bad! I will search a new way to cruise. I’m so very very sad! Truly I am!

Very poor management and very disappointing service on Costa Fortuna

Our experience on the Costa Fortuna was very disappointing and far below what one would expect from a cruise.

Problems started from the beginning. On the first day we got trapped inside an elevator, and the day before departure the main elevator had no light. In neither case was it a drill, which was quite worrying.

On another occasion the toilet in our cabin got blocked. I was calling reception for approximately 55 minutes on hold before someone answered. When the maintenance technician finally came, instead of simply fixing the problem, he repeatedly insisted that the repair had a cost and that we could pay him directly so that he would not report it. We found this completely inappropriate.

At the laundry service they ruined a brand new top by discoloring it and did absolutely nothing about it. They said they do not accept complaints and even told us that in Italy this “does not exist”.

There was absolutely no phone coverage, not even when the ship was in port, so anyone who needs to work during the trip should be aware of this. It is better to choose another cruise line.

The overall organization of the ship and the customer service left a lot to be desired during the entire trip. Many employees seemed unmotivated and unwilling to help. Several staff members told us they earn around $600 per month. There were workers from South America, India and Europe. I assume the Europeans earn more, but in any case the level of service was very poor.

In the cabin there was only one power outlet for everything. We had to unplug a lamp just to charge a phone.

Each of us received one very small pillow, not even the size of the bed. The towels were faded and all different shades of blue.

On the ceiling there were wooden blocks holding the upper bed and the lamps were full of insects (photos attached).

I understand that technical issues can happen on a ship, but the way they were handled and the lack of professionalism made the experience extremely disappointing.

The furniture was in poor condition, the wallpaper in the cabin was peeling, and the cabin itself was very dirty from long-term neglect. It was clear that only a very superficial cleaning is done. The buffet windows were dirty the entire week and never cleaned, there were pieces of food on the window ledges, the carpet was disgusting, and the food was very poor. I could honestly continue listing problems for hours.

I absolutely do not recommend this cruise. The overall behavior of the company was extremely unprofessional.

I’m having a huge trouble because of Costa. Me and my girlfriend booked a Costa Favolosa cruise starting from Buenos-Aires. We took a 20.000 km air trip to Argentina to board a ship. While we were flying, Costa CANCELLED OUR RESERVATION! We arrived to Buenos-Aires and received a notification: we no longer have tickets to the ship. Now we are in Argentina with no means to return!

Why did Costa cancel our tickets? I paid 80% of ticket cost, and 20% remained unpaid. Last day before our flight Costa manager wrote me: ‘Please pay 20% remaining’. I answered: ‘Yes, I’ll pay soon, can I pay with paypal?’ Then we boarded a plane. Costa guys did not answer me about paypal. They just cancelled our tickets!
It was still 20 days before cruise. More than enough time for me to pay 20%.

And the worst. Costa did not refund 80% of ticket price already paid by me! THEY CANCELLED TICKET AND DID NOT RETURN MONEY!
Why so? Maybe, because I paid with voucher. But voucher was not free! Voucher had it’s price! In 2021 I bought a cruise to Singapore, it was cancelled because of COVID, and Costa gave me this voucher as a refund. Later I paid cruise from Argentina with this voucher. Now Costa cancelled my booking – and did not return the voucher’s price!

I simply don’t believe that’s happened. Costa left us in Argentina with no tickets and no money!

Costa makes me really wonder why I made the mistake of spoiling my vacation with them. First of all, they are cheating customers with prices by forcing them to pay extra fees onboard instead of honestly charging the whole price when booking.

Costa "live jazz music" performances are mostly pop music with background tapes. That was possible to disregard unlike eating. The ship was so full that customers ended up queueing endlessly for some cold leftovers. Water, coffee and tea included in the price was available only a few hours a day in specific places and the rest of the time they pushed their pricey drink packages and plastic trash water bottles for a very expensive fee.

Costa is owned by a greedy American Carnival booze cruise corporation which explains why the cruise felt so overly stingy and greedy. Their only interest is ripping you off. I rather take my money and run elsewhere.

We had booked a cruise with them on December 8 and it was horrible! Bad service! Lots of discrimination and harassment! ( we filed a complaint! ) we left the cruise earlier and got even harassed when leaving! Avoid this like a plague! That’s our tip as US and Spanish travelers!

Lacking in organisation .Reception staff rude .Food boring and repetitive MDR chaotic And the main issues for me was the dress code .The app for 5 nights said Elegant .People in main restaurant in tatty tops and need a good wash no one stopped them .Our men went and changed from there tux as they where embarrassed to be in the very very minority .Would not book this cruise line again .The ship is a beautiful build but that's of no use if everything else is negative .Enjoyed port's we visited but felt the ship didn't give the Xmas wow we were expecting.

I’m writing this review because my family’s experience with Costa Cruises has been genuinely upsetting and I want other families — especially those travelling with disabled or neurodivergent children — to understand the risk.
We booked and planned a Costa cruise over a year in advance. During that time we did what responsible families do: we communicated needs, tried to follow the correct process, and planned around our children’s requirements (our kids are autistic and we plan carefully to avoid distress and sensory overload).
Despite all of that, Costa cancelled our booking after around a year. The most distressing part wasn’t just the cancellation itself — it was the way it was framed. The cancellation was presented as being linked to my children’s medical conditions/disability (autism) rather than Costa working with us to make reasonable adjustments or offering practical alternatives.
This left us with:
Massive emotional distress for the children and parents, after months of preparation
Significant practical disruption, because accessible family travel requires long-term planning
A feeling that we were being treated as a “problem” rather than customers
A lack of confidence in the company’s disability handling and escalation process
If Costa felt there was an operational or safety issue with cabin allocation / accessibility / muster arrangements, that should have been handled at the start, transparently, with options offered — not after a year of planning, and not in a way that suggests disability is the reason a family’s holiday can simply be removed.
I’m sharing this because inclusive travel should mean working with disabled passengers, not cancelling them late in the process. I hope Costa reviews how staff communicate decisions involving disability and how they handle reasonable adjustments.

As it stands, they will not give me an actual medical reason for the cancellation and they also refuse to reply to my emails about refunds of other costs we incurred due to their handling of our holiday (such as return flights for 5 people to Hong Kong from the UK). They think that ignoring communication is the way to handle disabled passengers who have been unfairly treated.

Net terug van een 8-daagse cruise op de Costa Toscane...
Volgens de site boekte ik ALL inclusive...
MAAR....
elke dag EUR 11 "service kosten" (?) is toch weer EUR 88 meer per persoon...!
EN....
Betalen voor je bakkie espresso bij t ontbijt????
Nog Nooit meegemaakt dat koffie afgerekend moet worden...All inclusive?????

Verder wel positief over het eten, de bediening en de schoonmaak... maar die extra kosten verpeste de boel behoorlijk.....
Had een ""iets""" andere gedachte bij ALL inclusive.

Verhoog dan de prijs van de boeking, en zorg dat het Echt All inclusive is, dat voorkomt een Hoop Ergernis!...
Of vertel gewoon eerlijk de mogelijke bijkomende kosten...dan weet je waar je aan toe bent!

Verder waren er VEEL te veel schreeuwende Italianen, zonder enige opvoeding op dat schip, en het was daardoor dus MEGA druk en chaotisch tijdens het eten....Maar dat schijnt "er bij te horen"...... zeggen ze...

I am writing to share my overall experience after spending one week with Costa Cruise, which unfortunately was largely disappointing. The issues began at the booking stage, where the price presentation on the official website was misleading due to hidden mandatory service fees shown in very small print.

After boarding, we faced multiple problems such as a locked balcony door without prior notice, poorly organized safety briefings focused more on sales than safety, inadequate soundproofing in the cabin, worn-out towels, and poor housekeeping despite daily service charges.

Elevators were insufficient for the number of passengers, causing long waits. Most staff in complimentary restaurants were unfriendly, removed plates without asking, and communication in English was often difficult. Aggressive upselling in the main dining room significantly disrupted our dining experience.

Disembarkation procedures were especially problematic, culminating in a serious privacy and safety incident where workers entered our balcony without warning before the official checkout time.

While the Mediterranean views were beautiful, the overall service quality fell far below expectations, especially for a once-in-a-lifetime family trip.

When I could I would give 0 stars. Bad Customer Service after the trip. We were on the Costa Favolosa in October 2025. Genova, Barcelona, Marseille and back to Genova.
They charged me at the last day the whole mini Bar ((55 $)
But the minibar were empty from Day 1. I tried to discuss but they treated me like I had consumed and didn't want to pay. They gave me an adress mail where I should contact. I contacted them several times, not even an answer from costa. What a shame, I will never ever book again a trip with Costa

If I can rate 0 I absolutely would. We searched for a cruise my husband can take departing from DR that did not require a visa. We called an agency affiliated with Costa, crucero .com, the agent confirmed, reassured us only passports are necessary. Once we booked and paid for the trip he ghosted us. We called and emailed costa who confirmed no visas were needed we were asked and provided our passports to the prior agent and costa and the morning of boarding we were denied access to board and my family including my disabled mom were stranded in DR having to bear expenses of booking last minute accommodation and getting a runaround, continuous hang ups and ghosted emails when requesting a refund- stay far away

My husband and I booked a Costa Cruise with David's Kosher Cruises to Norway, departing from Hamburg this past August, with good friends. Unfortunately, my husband passed away very suddenly a week before the cruise. I had to cancel. I understand that the cruise line has a refund policy that states that you do not receive any refund if you cancel close to the departure date. I get it. However, this was really extenuating circumstances. I did not plan for my husband to die! We were really looking forward the cruise and spending time with our good friends, After explaining the circumstances, Costa and David Kosher Cruises came back and said they would not refund any money, but would extend a 50% off voucher for a cruise within the next year. Now you tell me, what new widow is going on a cruise, alone within a year of her husband's death. So, this was worthless to me. Airfare and hotel were refunded. In addition, my friends who went on the cruise said it was horrible. They said very few people spoke English. Mostly people spoke Italian, French and Hebrew. They said the food was terrible and the cruise heads were nasty and not helpful. So I just wanted to post my disappointment in the lack of leniency of the cruise line due to my husband's sudden passing. Will never book with them again.

Sorry I’m an experienced cruiser I don’t understand the negative reviews. This is an Italian ship so if you want to sail with the British don’t book. This has been as good as my past 25 cruises even with some costing double. Personally I found it a refreshing change and far better than boring P&O. There is no bad cruise it’s down to personal preference. Do your research before booking any cruise. This was as good as Virgin at a fraction of the price.

I sailed on Costa Toscana in November 2025 and had an incident at the L’Oliveto restaurant (Deck 5) that completely changed my view of Costa - and the way Costa handled my complaint afterwards was even worse.

During the afternoon snack service at around 5:13 pm, a waiter (identified to me as Roy Pradip) came to our table, said only “dinner is next” and removed the plate directly from in front of my girlfriend while she was still eating. No “may I?”, no check that she was finished, and no basic courtesy.

He then did essentially the same thing to at least five other nearby guests who were also still finishing their food. People were clearly shocked and uncomfortable. When I asked for his name to report the matter, he left the area immediately, which only made the whole interaction feel more disrespectful.

Shortly after, the supervisor (Marisa Salangsang) came to the table and said something along the lines of: “Good afternoon, we will have dinner soon and we need to prepare for it so I would appreciate your understanding.” While that sounded more polite, it did not address the core problem: plates were being cleared from guests who were still eating, with no proper communication and no apology for the way it was done.

Unfortunately, this was not an isolated episode. Over the course of the cruise, I observed:

Staff not yielding or giving way to guests in corridors

Crew speaking and even cursing next to guests

Dirty tables left uncleared for long periods

Silverware being set directly on uncleared, soiled surfaces, which is simply unhygienic

A so-called main course of five shrimps that were clearly old and completely mashed inside, which raises basic questions about food quality and handling

This is not the service level Costa advertises and not what I expect from a ship with Costa Toscana’s profile.

What makes all of this even more disappointing is my background: my father worked as a Hotel Director with Costa for over a decade. I grew up seeing what good Costa service looks like: guest-first attitude, clean and well-managed dining rooms, and professional staff. What I experienced on this cruise was the exact opposite of those standards.

How Costa handled my complaint (or didn’t)
I did not just complain casually at the table. I submitted a formal written complaint while onboard, with:

The exact time and location (L’Oliveto, approx. 17:13)

The names of the waiter and supervisor

A detailed description of the service, hygiene and food quality issues

A clear list of requested corrective actions (coaching, hygiene review, quality audit, etc.)

After the cruise, I followed Costa’s own instructions and emailed multiple official Costa addresses. The only responses I received were:

A request for my booking number, which I provided.

A request to send the same complaint again to another email address but for Portugal.

I complied. After that:

No case ID

No apology

No explanation of corrective measures

No timeline, no follow-up, no acknowledgement of the seriousness of the incident

In other words, as of writing this review, Costa has not properly responded to a detailed, formal complaint about service, hygiene and food quality on Costa Toscana.

Conclusion
Between:

Plates being taken away from guests who were still eating

Repeated lapses in courtesy and hygiene in a main dining room

A shrimp main course that should never have left the kitchen

And Costa’s complete lack of meaningful follow-up after a formal complaint

I cannot recommend Costa Toscana or Costa Cruises to anyone who expects basic respect, cleanliness and professional service.

I am sharing this so future guests know what actually happened, and so Costa understands that ignoring complaints is also a decision - and it speaks as loudly as the incident itself.

The customer service doesnt respond to any request, I wrote them three times to request a cruise card statement to prove the payment made for medical services invoice. No response, so the insurance company cannot refund my mony.

Thank you Costa for the worst travel experience of my life. Staff are either rude and dismissive, or completely unhelpful and stare at you blankly. I think not being Italian was probably a huge factor as we felt completely disrespected and disregarded by both passengers and crew. Just for this reason, I would urge any non Italians or non Italian-speakers to stay away from this cruise line. You are not an equal on this boat. Aside from that, the decor is hideous and feels like you’re trapped in some sort of hallucinogenic maze. Food was consistently lukewarm and the combinations were utterly bizarre. Raw seafood tartar followed by sour cream beef stroganoff? Also, you will be as thirsty as a camel in the sahara here as water is not readily accessible and will cost you and arm and a leg. And if you, like us, think to book an excursion to at least get something out of your trip - DONT! The conduct of the tour which is legally Costas responsibly left a 22 year old female crying and hyperventilating in a market in Morocco. When we eventually mafe it back to the ship to inform them of what we had experienced, we received a blank stare and not much else. Honestly, avoid this company!! Spend your money on literally anything else. You are not safe on this trip, the staff do not care about you, and if you don’t believe me google ”Costa cruise 2012”

Costa cruses..NEVER again..
Im not even sure where to begin..the service is awful and I mean truly awful and the food is just about average at the very best (often cold).If you are any other nationality than Italian prepare yourself , cause everything is in italian.I also get a sense the crew onboard may not have the best working/living conditions.You can not do anything onboard without being charged , not even get a hold of water (plus a 15% service charge on everything..everything).We were being offered to buy better food shown on an Ipad during every dinnerservice we had.The restaurants that are not included in your cruise is pushed on you continously as well as the spa , internet service, drink packets,excursions etc etc..it is simply never ending.
We decided to go on an excursion in Casablanca so we booked one in english as we are mixed nationalities .As a sidenote I would like to add that I speak fluent Spanish, Swedish and English and Im not English.As I know a lot of people may think the English are entitled and expect everyone to speak English.Anyhow we booked an English speaking tour and were told there were 3 seats left .when the tour started we were surprise to board the same bus as the italians.The tour was in Italian!!until another english speaking person went up to the guide and told him that there are english speakers on the bus his response was..thats a problem.To cut a long story short the male guide got aggressive with us (three women)so we decided to leave the tour and returned to the ship.Costas response was complete disinterest and in truth the rep dealing with us at the excursion counter did not speak good enough english for us to explain what had happened.
I would go as far as to say unless you are Italian do not bother with this cruise line.

A sidenote of importance to add I have never in my entire life been surrounded by so many rude and unpleasant people I was astonished at how much it affected my day..elbows and pushing at the buffet, rugby tackling just trying to get in and out of elevators are just some examples.
The decor of the ship is so dated and tired and the lay out of the boat was very confusing at first.
In fact we were so unhappy we cut our losses and left the ship a week early.
So if you are planing going on a cruise please take note of the reviews.Costa cruises really is NOT worth it.Choose another cruiseline and make sure you have the holiday you deserve.