CosyWood Avaliações 

293
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Everything went perfectly—the delivery, the assembly, and the table itself are perfect. I would definitely do it again.

Avaliado com 3 de um total de 5 estrelas

Unfortunately my table arrived with a mark on the leg. As this wasn’t picked up at point of delivery the company were unable to do anything apart from tell me to colour it in with a black marker. I un... Ver mais

Avaliado com 5 de um total de 5 estrelas

Auswahl, Beratung, Prozess und nicht zuletzt das Produkt selbst sind absolute Champions League. Unser Tisch passt 1:1 zu den Bildern online bei der Auswahl. Wir konnten stets online den Fertigstellung... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ich habe kürzlich meinen Diamond-Tisch in Schwarz auf Schwarz hier in Berlin erhalten, und er ist wirklich ein Highlight in meinem Essbereich. Die Handwerkskunst des Tisches zeigt sich in seinen Detai... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Móveis

Sobre CosyWood

Escrito pela empresa


Dining Tables Extendable Tables Live Edge Tables Herringbone Tables Oak Tables Chairs
UK BESPOKE FURNITURE MANUFACTURER

We’ve been working in the UK’s fine furniture market since 2014. We have since expanded our business beyond the UK, delivering products to Germany, Italy, Spain, France, the Netherlands, Portugal, Latvia and USA. We produce new forms and constructions using unique materials and technologies, all to make our customers’ ideas come alive – no matter how extraordinary they are. We are continuously in contact with our customers during the entire process of working on their product. At every stage of the manufacturing process we update the customer with photos of their product in order to fine tune the most important details. The wood used in our production is a living material; each wood species and even every plank has its own unique look, specific colouring and grain, as well as its own history. We use different wood types in our furniture production.

Bespoke custom-made industrial style furniture solutions | clothes rails | dining tables | office desks | chests of drawers | TV units

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

293 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(293)

11 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I was on the lookout for a unique…

I was on the lookout for a unique dining table for my new home and stumbled across Cosywood. I was intrigued by their customization options and decided to give it a shot. I must say, the table turned out better than I expected! The detailing and the finish were truly impressive. However, I'm taking off a star because the assembly instructions were a bit confusing and it took me a while to put it together. But once it was up, it was definitely worth the effort. Also, their customer service was really helpful when I called up with questions. All in all, if you're after a bespoke piece and willing to put in a bit of elbow grease in the assembly, I'd highly recommend Cosywood!

21 de maio de 2023
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Resposta da CosyWood

Thank you for choosing Cosywood and for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Fantastic in every way!

We stumbled across this company, read the reviews and then ordered some samples, which we were impressed with. We decided to order a diamond table in dark grey oak with bronze spider legs, 200 x 90. From the outset the customer service was superb. We had timely and relevant updates and lots of photos of the finished product for us to approve. I did feel a bit nervous ordering a dining table online without properly seeing it first, but felt reassured by the photos. It arrived on time. The delivery crew were professional, efficient and polite. The table is beautiful and made to a very high quality. We are extremely pleased with our choice and would definitely recommend Cosywood. They are a fantastic company and we’ve had the best experience!

18 de maio de 2023
Avaliação não solicitada
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Resposta da CosyWood

Thank you for your wonderful feedback! We're thrilled to hear that you had a superb customer service experience from the beginning. We strive to provide the best experience possible for our customers, and we're glad that we were able to deliver that for you.

Avaliado com 5 de um total de 5 estrelas

Delighted with my kitchen/dining table…

Delighted with my kitchen/dining table and bench. Superb craftsmanship and beautifully made. The personal choice of the design of the table and bench was exactly as planned.Despite my apprehension of the delivery all ran smoothly. Adi and son from Highjumps Ltd did an excellent job too in assembling the table and bench. Cosywood is an excellent firm and I fully recommend them. Thank you all.

6 de maio de 2023
Avaliação não solicitada
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Resposta da CosyWood

We appreciate your kind words and recommendation of Cosywood. Our team takes great pride in delivering excellent products and service, and we're glad to hear that we met your expectations. Thank you for choosing us and for taking the time to share your positive experience.

Avaliado com 3 de um total de 5 estrelas

Great product, poor delivery.

When you look at reviews and someone gives a poor review, you think “There’s always one.”
Well that one is me and I believe for good reason.
Firstly may I say, the product and craftsmanship is excellent and Cosywood were very efficient in their updates in the production process.
Delivery on the other hand was very poor.
I have a property in Portugal and Cosywood informed me delivery would cost £250 and wouldn’t be a problem.
I wish I’d used my courier in the UK.
I gave dates of when I would be in Portugal and I was given a slot 3rd to 17th April and had guests renting the week after.
Delivery time was not met, I had to chase for updates from Artem, the guests had no table and I had to offer a refund.
It eventually arrived 27th April with a one hour warning.
Delivered on a pallet to my garage, one courier, no real assistance and my wife and I managed to carry it up the 20 odd steps to my front door.
No instructions for assembly, reasonably easy to work out but it is a beautiful table.

27 de abril de 2023
Avaliação não solicitada
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Resposta da CosyWood

Dear Ian,

Thank you for taking the time to share your feedback. We’re genuinely pleased to hear that you appreciate the craftsmanship and quality of our table. At Cosywood, we pride ourselves on ensuring our products meet the highest standards.

However, we’re truly sorry for the inconvenience you experienced with the delivery. The decision to deliver directly to Portugal was taken to provide a more cost-effective service for you. Clearly, despite our best intentions, this led to unexpected challenges and delays, for which I deeply apologise.

It’s understandably frustrating to not have had the table for your guests, and the additional stress of moving it yourselves. Your feedback is invaluable, and we’ll be addressing these delivery challenges with our partners to ensure they’re not repeated.

Regarding the assembly instructions, they can be accessed and downloaded from your order page on our website. We aim for clarity and ease for our customers, so we apologise if this wasn’t made clear or if you had any difficulty accessing them.

Your feedback helps us to continually refine our service. We hope that despite these hiccups, you might consider giving Cosywood another opportunity in the future. Should you need any further assistance, please don’t hesitate to get in touch directly.

Warm regards,
Cosywood Team

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish and a beautiful table as a result. Loved the update emails and the staff couldn’t have been more helpful, thoroughly recommend. Thank you so much.

10 de abril de 2023
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Resposta da CosyWood

Thank you for your review and for choosing us. It was our pleasure to assist you.

Avaliado com 5 de um total de 5 estrelas

I have nothing but praise for Cosy…

I have nothing but praise for Cosy Wood’s craftsmanship and customer service. The table (Walnut star base table) is beautiful but what I appreciate even more is the outstanding customer service I received.
Although, there was damage to base of the table when it arrived, the way Cosy Wood dealt with the situation was exemplary. They remade the base of the table, kept me informed of the progress and apologised for the inconvenience. Cosy Wood is definitely a luxury piece of furniture which is quite expensive but you are getting great craftsmanship and peace of mind which I think is well worth it.

27 de março de 2023
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Resposta da CosyWood

Thank you for choosing Cosy Wood and for your kind words.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. We requested a bespoke product and it quote was received quickly with a link to order. Great to get regular updates between ordering and delivery including pictures of the finished product prior to delivery.

21 de março de 2023
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Resposta da CosyWood

We're glad that we could provide you with a quick quote for your bespoke product and that the ordering process was easy. It's great that the regular updates and pictures of the finished product added value to your experience. Thank you for choosing us.

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish

Excellent service from start to finish. They kept us up to date with regular progress communication. The delivery was also great with the guys building the table and removing all of the protection. We were delighted with the quality of the table as we were a bit unsure about buying an item like this online but all other reviews provided us with the confidence to go ahead. Could definitely recommend.

16 de fevereiro de 2023
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Resposta da CosyWood

Thank you for your positive review! We are thrilled to hear that you had an excellent experience with our company, from the regular progress communication to the delivery and quality of your table. We understand that buying furniture online can be daunting, and we are glad that we could provide you with the confidence to make your purchase.

Avaliado com 5 de um total de 5 estrelas

I couldn't be happier with my order

I couldn't be happier with my order! I bought the Kelvin table and bench with the natural finish and it is exactly what I wanted. I searched the internet but couldn't find what I was looking for and then stumbled upon this company and it turned out they had exactly it! The quality and finish is incredible and it was definitely worth the wait. I was kept up to date with the progress throughout which was great and also received photos of the table and bench once it was finished. This was great to see them before they were sent out for delivery in case I wanted to make any changes. The couriers were also great as they rang an hour before delivery and also assembled both the table and bench for me. Although I hadn't heard of Cosywood prior to purchasing this, I wouldn't hesitate to recommend them!

17 de fevereiro de 2023
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Resposta da CosyWood

Thank you for your wonderful review! We are delighted to hear that you are happy with your Kelvin table and bench in the natural finish. We are dedicated to providing high-quality products and excellent customer service, and we are glad that we could meet your expectations.

Avaliado com 5 de um total de 5 estrelas

Perfect table for perfect price

Perfect table for perfect price, very good quality customer service - fast replies, high quality pictures for confirmation
Delivery was in line with initial timelines

15 de fevereiro de 2023
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Resposta da CosyWood

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you were satisfied with the quality of our products, customer service, and timely delivery.

Avaliado com 5 de um total de 5 estrelas

Absolutely made up with our new dining…

Absolutely made up with our new dining table. Looks even better than expected!
Delivery took longer than originally estimated, but i was informed of the delay prior, good communication.
Quality of the end product is unbelievable, and it looks stunning in our new kitchen extension. will be ordering again in the future!

9 de fevereiro de 2023
Avaliação não solicitada
logotipo da CosyWood

Resposta da CosyWood

Thank you for sharing your positive experience with us. We're glad to hear that you are happy with your new dining table and that it looks even better than expected. We appreciate your feedback. Thank you for choosing us and we're happy to hear that you will be ordering from us again in the future.

Avaliado com 5 de um total de 5 estrelas

I am very happy with my table

I am very happy with my table. It’s beautiful . Really happy .
They keep me updated all the way and they delivery was very easy and professional.

13 de janeiro de 2023
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Resposta da CosyWood

Thank you for your positive review. We're glad to hear that you are happy with your table and that the delivery was easy and professional. Thank you for choosing us!

Avaliado com 5 de um total de 5 estrelas

They made great wooden table and…

They made great wooden table and corridor shoe rack. From massive wood. They definitely know what they do. Beautiful craft work.

25 de dezembro de 2022
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Resposta da CosyWood

Thank you for your kind words, we tried our best to ensure the best quality of your order.

Avaliado com 5 de um total de 5 estrelas

Great customer service and…

Great customer service and communication, problem free delivery and installation and a beautiful table.

23 de dezembro de 2022
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Resposta da CosyWood

Thanks for your trust, we're thankful for amazing customers like you.

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing. Brilliant customer service, prompt feedback and excellent attention to customer. Excellent problem solving attitude and attention. A word for delivery service, rarely seen such a polite and nice people. Table is superb. Thank you

20 de dezembro de 2022
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Resposta da CosyWood

Thank you for your fantastic review! It's great to hear that you had an amazing experience with our customer service, delivery team, and the table itself. We're glad to hear that we provided prompt feedback, excellent attention to customer, and an excellent problem-solving attitude. Thank you for choosing us and for your high praise.



Avaliado com 5 de um total de 5 estrelas

Lovely table

Lovely table, well made and the delivery team were great too!

2 de dezembro de 2022
logotipo da CosyWood

Resposta da CosyWood

Thank you for your positive review. We're glad to hear that you are happy with your table and that the delivery team was great. Your feedback is much appreciated.

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