Cotton On Group Avaliações 

Cotton On has terrible customer service for returns. I followed all the site’s instructions for making a return. I took it to a designated Happy Returns store. The UPS store said they needed a QR code from Cotton On. I did not get a QR code from Cotton On, so I could not make a return. I texted with their customer service, and they said they needed to email me a shipping label. They never did.
Linda N.

Ordered two travel mugs from them, reduced from £28 each to £10 each. Turned out I was the mug because they both broke within minutes of opening them. When I requested a return they didn't include shipping costs in the refund so I'm £4 out of pocket for absolutely nothing. In addition they've said I will only be refunded any money 7-10 days after the return if they "assess whether my item is faulty". Don't fall into the trap of thinking that because a product is expensive it'll be good quality. I'd have been better off going to B&M!

Cotton on kids ECQ.. won’t recommend. I went to buy the dress for my daughter. I picked up the dress and no price was written on it .She said it’s full price and it’s new. When I was about to pay I realised I accidentally I picked up the wrong size and I went to get the right size.. the right size I picked up had orange ticket half price. And when I went back to her for billing with the right size ..she was blank and had no justification that in the first place she said it’s new stock and now it’s half price within 2 mins 🙄. Pls don’t try to rip the customers off. Everything is already very expensive.

We had a checkout lady quite young she was wearing nails she tried to charge us $40 when the price and the rack said it was 30 and when we did purchase after arguing with her for a few minutes trying to get the right price she folded it up and basically threw it at us one star experience will not be coming back if she’s cashier.

I was a bit sceptical after reading the reviews, but I went ahead and ordered. Fast delivery and loved the bits I bought (Not Clothing). I bought a few Stationary and Homeware bit and what I received was really nice quality. I will 100% order from these again.

2 for price of $30. Nope try $59! Misleading signage. Went to redeem Birthday bonus..nope couldn’t get that. Burnie (TAS) could do better. After buying for few years, will now go somewhere else. The saleswoman was cold and unhelpful. Sorry Cotton On..you lost me.

Aslyn and Isabella staff at Cotton Mandurah Forum need to be congratulated for their excellent customer service. Today I called into the store not a store I usually go to.
Aslyn asked what I was looking for and instantly found new products that had recently arrived that may be suitable. Isabella kindly showed me where the change rooms were (most stores shop assistants usually wave In the general direction).
Purchasing my items both girls suggested to call by early next week as different items coming in may be of interest. I was asked if Imwoukd like to become a Cotton on Member all the relevant criteria was fully explained about the benefits.
These two young ladies are well trained and genuinely do help the customer find exactly where in the store to find the item required. Nothing was too much trouble.
The best shopping experience Inhave ever had at The Mandurah Forum.
I would highly recommend customers to visit this store.
Chrissy Miller
I

Bought an item absolutely no problem. It arrived ok but the quality wasn’t great for the price. Requested a returns- no problem. Sent my item through the InPost locker. Had receipt of it being returned. Then nothing. Tried to track my return - message said no record of the tracking number. 2 weeks later no refund. I have emailed customer service - no response. Complete rip off. Don’t recommend.

I submitted a return through a representative and I confirmed it was for two items. I went to drop it off and it was only for one item. I then spent 45 minutes on with customer service trying to generate another return. They were slow to respond and unhelpful. They said they could only provide a shipping label which would cost me money to print and packaging cost.

I’ve seen some of their clothing pictures from reliable clothing brands like Hollister. It’s just a scam please don’t buy it

I visited the Perth dfo store Friday the 19th of June. And I just wanted to say I appreciate all the girls working there. I was a completely flustered mum who was so overwhelmed, and instead of judging me the girls set up colouring for my boys so I could get what I needed and get out of there. I’ve only ever been on their side of that experience before and now I was on the other side, I appreciate their kindness so much

Needed a jumper for the day after I got it asked someone to get it for me they gave him a medium instead of a small and now it is way to big

Cotton on Kawana mega store (Sunshine Coast) have the most helpful staff. Been in the shop a few times this week alone and their attempts to service us have been 10/10

I tried to order clothes, none of the sizes are accurate, so I tried to return. There are no drop off points for packages. There is no courier pickups. None of the labels they print for you work. For someone that works nights and lives rurally, this was the worst experience. I will not be shopping with them again.

The clothing looks like it’s recycled and come out an op store terrible quality, I used to buy the clothing and found them of good quality for the price , now however it’s absolute rubbish, most of the products belong in land fill…

Zero stars if I could. I bought an item online and needed to change the size only. The store said I have to pay for the difference which was 3 x higher,as I bought it on one day sale. Upon calling customer care , Jemdrick Prado said pay the difference and thats our policy. Like, it's just an exchange. Not ever shopping there again and will let my friends and family know too. Very bad for customers. And if they work like this I don't know how it will run.

Horrific quality . Linen trousers ripped and frayed within one week of wear.

Item arrived late, after 11 days - paid for standard delivery. When item did arrive it was marked/stained. Wouldn’t order again from here!!

I saw these pants featured in a segment by Kaye Wright on YouTube. She runs an amazing fashion channel and never steers me wrong, so I purchased them based purely on her recommendation. I’m so glad I did—these pants received countless compliments when I styled them with a simple mock turtleneck, open-toe kitten heels, and a few bold accessories. Don’t hesitate to buy these versatile, well-made pants— Luis Pull on Suiting Pant you won’t be disappointed. The transaction was seemless.

I am absolutely sick-to-death of Cotton On size ing. !! !It's an absolute nightmare!! Their sizes are crazy and no one in the store can help because they seem to also be in the dark !! A garment labeled 'M' turns out to be a size '8' !!!And a pair of fleecy lined joggers labeled '10' turns out to be a size '14' that you could fit 10 baby elephants in!!!.It's so ridiculous I hate this store always having to return and exchange !!!nightmare !!!