The seat covers didn’t fit and they…
The seat covers didn’t fit and they won’t do a return! Don’t buy.
4 de novembro de 2025
Avaliação não solicitada
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Detalhes da empresa
Escrito pela empresa
Since 1994, we've been manufacturing all types of covers to bring you the best functional protection for your car, car seat, outdoor furniture etc. In 2020, with the support of our fans and friends, we founded our own brand -- "Coverado". Coverado aims to offer reliable year-round protection for your car and car seat. Optimal sizing enables each seat cover to fit perfectly, allowing us to offer a wide variety of cars. All Coverado series have passed FDA certification, and the materials used are environment friendly. Coverado offers just the right balance of quality, utility, affordability and style, making them the best choice for you.
Informações de contato
Estados Unidos
- services@coverado.com
- coverado.com
2,8
Bom
10 avaliações
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
No purchase confirmation, eta, reciept or any communication!
I ordered seat covers from the website, did not get a confirmation, reciept, or any communication from the seller. I was charged the full amount via PayPal same day I made the order. Tried to contact them via thier website and it doesn't work (errors upon clicking on submit). Also, thier support email is inoperable (Gmail keeps sending me undelivered email messages).
Also amount charged was changed by seller increasing it by about $13 with no explanation. Shipping should be free and taxes should not be this much.
Here I am 5 days later wondering if the seat covers will ever come.
Not sure what to do at this moment to be honest.
22 de janeiro de 2026
Avaliação não solicitada
Resposta de Coverado
Please tell us the order number. If the email address that you left is correct, you would receive the notification from the system (please check your spam folder too). And we have NO access to change an order amount to the payment platform. Please send the email to services@coverado.com or message us on the website. We absolutely help you to check all the details. As the brand, we have lots of fans and we are trying to expand our businesses to more countries. It's NOT necessary to cheat our customers. Sincere is the most important for all. Thank you!
Order placed on 12/13/2025 paid in…
Order placed on 12/13/2025 paid in full.
Label created 12/14/25. Today is 12/17/2025 and the package still has not been received by carrier FIVE DAYS LATER. NOT EVEN SHIPPED YET.
13 de dezembro de 2025
Avaliação não solicitada
Resposta de Coverado
UPDATE:
You received the refund but still receive the item. And then you didn't reply us.
Is this really how you do things? You got everything and gave us a negative review.
People also need to know the truth.
Monday, 12/22/25
1:48 AM
On the way
CHARLESTON, WV
8:42 AM
At local FedEx facility
CHARLESTON, WV
9:04 AM
On FedEx vehicle for delivery
CHARLESTON, WV
11:44 AM
Delivered
Left on porch.
-----------------------------------------------------
Really sorry for the wait.
First, we believe that we need to make an explanation:
We got the tracking number from the carrier and they picked up the package. But they didn't update the tracking details in time on their Network. It doesn't mean that we didn't ship the package!
There are some issues with the carrier's Network, especially during peak season.
We sent the label and the package to the FedEx on December 13 and the carrier picked up the package but FedEx didn't update the tracking details in time. Both the sellers and buyers are affected,
You need to know, it's so bad for us if our customers didn't receive the package because we paid the shipping fees to ship the packages.
As sellers, we hope that customers can receive their intact packages as soon as possible, so that our products and services can be appreciated.
In this peak season, we noticed that the shipping details was updated late on their Network. And we contacted the shipping company and are still waiting their reply.
We are trying to solve this problem.
Thanks for your patience and time!
This is an update to a previous bad…
This is an update to a previous bad review. The bad review was due to a seat cover that didn't fit and lack of communications. Since then Coverado has reached out to me, apologized and explained that they were short staffed and there was some staffing turnovers at the time. They are also sending me a heated seat cover at no cost to make up for the return shipping I needed to pay. So all in all Coverado did come through and stood behind their product.
10 de dezembro de 2025
Avaliação não solicitada
Resposta de Coverado
Really thank you for the opportunity to improve our services and thank you for your feedback. We will pay more attention to the management to customer service.
Hope you can enjoy our products and services!
Have a great day and take care! :)
Replacing missing parts.
I want to thank you for solving the issue of missing parts with my purchase. I was able to reach out through email and receive a great response. So far I'm loving my seat covers. Keep up the good work.
Thank You.
29 de agosto de 2025
Avaliação não solicitada
Resposta de Coverado
Really thank you for giving us the opportunity to improve our services and we appreciate your feedback.
We will pay more attention to the management to customer service. We also realize that as a truly trusted brand, we still have a lot of work to do.
We are doing our best to improve our products and services in the future.
Have a great day and take care! :)
Best Regards,
Coverado Team
Nice fit for my 2022 Kia K5
Got a set of Coverado pink seat covers for my 2022 Kia K5 gt line. Love them so much!!! Because my car is also pink. Perfect color match!
10 de junho de 2025
Avaliação não solicitada
Resposta de Coverado
Wow! So glad to hear that you love our seat covers! We truly appreciate your support! We would continue to do our best to provide our customers with the quality services and products. Your satisfaction is what we need most. Have a great day and take care!
There is no customer service to speak…
There is no customer service to speak of. Misrepresentation as to 'ship' dates, etc. 4 days since ordered seat cover set and Logistics Co. STILL has not rec'd the package even though the MFG says 'shipped on 06/26'....
UPDATE 07/01/2025:
*Order placed w/Coverado 06/26/2025
*Notification from Coverado “shipped’ & ‘order is on
the way” 06/26/2025
**Why no target date/tracking number? 06/27/2025
*“Package is on its way- pkg will be delv’d soon”
06/30/2025
**I just checked tracking VEHO: "not rec’d yet"
06/30/2025
*Coverado to carrier:“Why so slow? No info update?”
07/01/2025
+ email verbiage from YOU showing:
06/26/2025 - Veho order info rec'd
06/26/2025 - SHIPPED
06/30/2025 - Arrived at Veho facility
07/01/2025 - In transit
And just to clarify, shipping info pulled from Veho:
*Package scanned for pick up from sort center
Phillipsburg, NJ, US June 29 5:27pm
* dropped Off At Veho June 30 11:41pm
Thus indicating YOU people didn't 'drop off the pkg.' until 06/30 11:41 P.M. contradicting your info stating that you 'shipped' on 06/26!!!
26 de junho de 2025
Avaliação não solicitada
Resposta de Coverado
Update AGAIN!
We sent you all the screenshots and the response from the shipping company.
And I just checked the tracking details. The package was delivered to you successfully. It took about 4 business days for the delivery. In total, 6 days. ( As our website stated, in general, it will take about 3-7 days for the delivery.)
Delivered
July 2, 2025 at 9:22 AM EDT
Out for delivery
July 2, 2025 at 8:29 AM EDT
At Veho facility
July 2, 2025 at 4:30 AM EDT
Columbus, OH
In transit
July 2, 2025 at 12:44 AM EDT
Indianapolis, IN
At Veho facility
July 1, 2025 at 2:16 PM EDT
Indianapolis, IN
In transit
July 1, 2025 at 1:41 AM EDT
Philadelphia, PA
Arrived at Veho facility
June 30, 2025 at 11:41 PM EDT
Philadelphia, PA
Veho received order information
June 26, 2025 at 4:53 PM EDT
The package was sent to the carrier by the shipping company on June 26 but the status was not be updated in time in their Network. The shipping company replied, "The package was handed over to the carrier over the weekend. Since regional carriers typically do not ship or deliver during weekends, this has caused a delay in tracking updates."
Please check our emails.
Thank you! Have a good day!
Update:
OMG. Why did you just think that? Have you ever been scammed by other sellers? You don't believe all the proofs that we provided. If you were cheated by other brands before, maybe I can understand you.
You don't know the trust is the most important thing for our brand. We take every customer's request seriously although we may reply a bit late.
The shipping company replied us "The package was handed over to the carrier over the weekend. Since regional carriers typically do not ship or deliver during weekends, this has caused a delay in tracking updates."
The screenshots that we sent are real. You can contact the shipping company and the carrier to check all the details.
We explained all the details and we just don't know why the shipping company used the carrier "Veho" to deliver the package.
Even you just don't believe us, we don't know say anything except providing all the evidences.
Thank you!
----------
Dear customer,
Have you contacted us via our official website? Our webstie customer service team is always here for you.
In general, we reply the messages and emails within 24 hours in business days. If you didn't receive the package, please contact us via services@coverado.com
We will give you a solution asap.
Also, many customers place the orders via the third marketplaces. We need to contact the relevant teams to get the solutions.
Thank you!
Terrible follow through by customer service
My first package never arrived, I was pressured into buying a different version which did not fit my car, and they did not pay for return shipping. They offered a $50 credit, but never followed through on the credit. Terrible company to work with customer service.
1 de julho de 2024
Avaliação não solicitada
Resposta de Coverado
Dear customer,
Sorry to hear that.
We just used your name to check the order details. And we noticed that we have refunded you and gave you a confirmation email in time.
Sometimes, due to the high volume of inquiries we handle daily, there may be a slight delay in processing refunds.
But for this order, we replied your email and gave you the refund within 24 hours.
Thank you!
Good quality and good fit
I got their seat covers for my Honda civic 2020.
They fit my car well. Look amazing! Easy to install.
11 de abril de 2023
Avaliação não solicitada
Resposta de Coverado
Thank you so much! We are glad to hear that!
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